Niagara Home Services by Enercare Reviews

"Service Experts personnel always knowledgeable and thorough"

"Dan & Mike were on time, very pleasant, very efficient, easy to talk to, and did a great job installing our new furnace and thermostat."

"Technician was very efficient and personable."

"Grant has been here before and as usual was friendly, polite and professional."

"Friendly, knowledgeable technician"

"Arrived on time, explained to me the job and answered all the question. They were very professional and very pleasant to deal with."

"Michael checked our thermostat and furnace and reassured us that all was well"

"I was very satisfied - polite, answered questions, not rushing through to get to next job as if my call was unimportant, didn't lose track of what he was doing although I had questions - very professional, very good."

"We've always had great service. Hopeing it will continue"

"very friendly. Knew his job. On time."

"Technician was excellent"

"Explained to me what I thought was a problemwhich actually there wasnt one!"

"pleasant worker knowledgeable"

"Everything was done quickly and efficiently."

"He was very thorough in doing his service call. Sorry we forgot to do this survey earlier."

"Your guys were very informative,,they listened to me ,and were quite respectful."

"Grant checked my furnace and let me know that everything was in good working order. He also explained to me what to expect my monthly billing should be going forward based on the merger."

"Friendly, knowledgeable technician"

"Mike came in the time frame that was arranged and made sure that I knew how to operate the nest thermostat."

"The problem we were having with our furnace was not fixed even though we spent $1300. One of the reps told us to invest in a new furnace. We went to a different company for a second opinion and they said it was not necessary to purchase a new furnace and fixed the problem for us. We are extremely disappointed in our service with your company."

"these two guys were way better than the two in the spring. Very knowledgable."

"She was efficient and very helpful in answering any questions we had. She was very professional in how she managed all aspects of her job.??"

"Very professional, properly masked, worked quietly and efficiently."

"Polite knew what he was doing"

"Professional always room for improvement though."

"This email is addressed to MRS HATT my name incase you forgot who pays you is Danny Hatt"

"The technician was excellent and answered any questions we had."

"Mike Maclean was very professional not only in servicing our equipment but also giving us some useful advice on how to ensure the furnace and humidifier is performing at maximum efficiency."

"THE SERVICE WAS ON TIME, COMPLETED WITH LITTLE DISTURBANCE, AND ECONOMICAL"

"Mike Maclean was professional and efficient."

"Prompt service with this problem. Problem quickly analyzed and fixed. However the recent letters I have received from Service Experts regarding canceling my existing contract and given an October deadline to make new arrangements at a higher cost- reluctantly acquiescing - then receiving another letter stating stating that the rules had changed again as well as the deadline have been very frustrating. Not impressed"

"Good service"

"GOOD CUSTOMER SERVICE"

"I got no service. Andy would tell me what hed done. Only wanted to sell new furnace. Furnace not working now. He shouted and his companion said nothing. Not good."

"Service tech was fine. We DO NOT WANT you sending salesmen on the service calls. This is offensive to us, and a waste of our time. If we want to purchase, we'll let you know. We don't need you to "assess" equipment not under the service call."

"furnace installers were here on time and did a good job."

"Thorough inspection done, and took time to tell condition of furnace"

"On time. Courteous. Took time to explain problems. and make recommendations for the future."

"Very efficient"

"On time called before he came and did the job"

"I was left with a disaster by another company who installed a combi boiler. Your guys ripped it out and installed a new one."

"your technician purposely made another part not work trying to pressure me to buy from you, the 2nd technician was rude and beligerent"

"Very happy with the equipment and the service we are getting"

"Mike Albanese has been my technician for several years whom is very professional and informative."

"They did a wonderful job."

"Fast service"

"Very polite. Listened. Took his time."

"The service was excellent from beginning to end. I received a call to remind me of the appointment. The tech called when he was on his way and the job was done professionally. Everything was clean when finished. Thank you all."

"excellent trouble shooting"

"Service tech was on time and polite"

"More than happy with the prompt service. Talked to a serviceman immediately and he offered to send a technician that evening if necessary or if I was ok he would set up an appt for next day. Technician came next day and repaired my furnace explaining what was done ."

"Exceptional service based on the technician's care and consideration for both the product and the client. Mike Albanese has performed annual service checks for years at our home and has always taken the time to suit up appropriately (foot covers, mask, etc.), explain services provided, and clean up. He is an excellent representative for Service Experts; we ask for him specifically!!"

"The technicians always go the extra mile for their customers. Jim Worked diligently to find our problem. Thanks to his tenacity we once again have heat and hot water. The whole team is to be commended. They really do care. I am sad they are merging with Enercaremy experience with them has been less than positive,"

"The technician was efficient and courteous."

"Service was excellent."

"The service provided by Derek was excellent. He ran into unforeseen problems but resolved them in a cheerful and efficient manner."

"Friendly and very knowledgeable"

"If this survey is in reference to Oct 14th with Grant Macko, I was not impressed. Do not ever send a salesman to my home again as I won't let him in. My furnace worked 2 days prior to service. 2 days later it wouldn't come on and had to call for followup which was done rapidly and well. Grant neglected to turn something back on."

"Thy both were pleasant professional nice manner"

"Derek was so kind and so helpful. He even told me that I needed a new dryer vent screen outside."

"Mike is very friendly and professional. He knows his stuff."

"The technician was very polite and we willing to share information"

"Technician was friendly efficient respected Covid 19 masking and explained status of my Lenox Durnace"

"Your representative was very knowledgeable."

"Would've given you 10 but didn't want you to get too cocky....!!"

"Very reliable, on time, offer suggestions"

"The service personnel for Service Experts have always been informative, courteous, and competent. Take the time to answer your questions and get the job done right."

"because they are a very caring team"

"Did a great job. Answered my silly questions without laughing."

"I love my technician! He is always so friendly, gives me advice and always reading to go the extra mile. I hope enercare keeps him on now that they have taken over Service Experts."

"Provided info on my furnace. Was efficient, no mess. Explained about the new services."

"Everyone, from the service technician, salesman to installers, were efficient, polite and knowledgeable."

"Very helpful on time and pleasant to deal with"

"after the maintenance ,the Tech took the time to explain the advantages and disadvantages of the new agreements with Enercare."

"AC installation. Water is leaking. It can go to furnace. It will damage the furnace. We agreed on 3 ton coil but the agent put 2.5 ton."

"He was very personable, made me feel comfortable talking to him about the furnace any questions i had"

"Helpful,friendly"

"Mike was very helpful. He not only serviced our equipment but gave us valuable and helpful information on the equipment and the changeover to Enercare."

"Prompt, friendly, informative"

"Very polite"

"Top notch service."

"Mitch and Mike were excellent!"

"On-time; professional; thorough; friendly"

"Matt who installed the new equipment,, was courteous,skillful & hard working,we were very pleased with his dedication.The sales Rep.was not special. We never received a detailed list of what was done,& we paid for new pipes, which were not required.I would like to talk about this with you."

"Technician was polite, friendly, and very helpful in explaining what was wrong with our furnace. He also gave us a price for the repair."

"I appreciated the water tank being replaced so quickly when I notified about rust forming, but the service person had water in the tray, which they did soak up for me, but I wonder if water is beneath the tank. And, by accident, the serviceman scratched my stainless steel fridge when he removed the tank from the box and pushed the box backwards. I have yet to hear from anyone as to the resolve on this."

"Helpful neat"

"Refuse to honour 10 year warranty on parts. Jason Collee general manager refuses to return my calls. Left to suffer unbearable heat. .Refuse to give contact info of someone with authority."

"Very pleased with his professionalism in cleaning both the furnace and air conditioner and answering all my questions. Also took his time in explaining the new agreement with Enercare and all the options available to me before he made the call to Enercare."

"Prompt and friendly service."

"Mike has been to our home many times, and was able to explain the new service plan options. He also does a very thorough job when servicing our furnace and air conditioner."

"Came in, inspected furnace. Courteous,polite, prompt"

"TECK WAS VERY COURTEOUS KNOWLEDGEABLE"

"Technician is excellent He installed both our systems and is very knowledgeable Every Tech we have dealt with has been wonderful"

"Tech was very informative,helpful and professional."

"I've always been more than satisfied with Service Experts - staff and service exemplary"

"Technician Derrick explained about everything he checked"

"We had 2 appts. 1-Natural Gas BBQ hook up. Looks great, havent tried it yet. 2- had to call back because the tankless water heater stopped working the same day! Coincidence? Hope so. Anyway, 2nd Appt- technician was unable to fix or help the situation. ( basically brand new tankless water heater stopped working a BBC and no diagnosis or fix) obviously still charged the service charge. Not satisfied."

"Service man very polite"

"Professional and Admirable in the face of such heat. Although the old motor was left and not removed."

"Timely, professional, engaging."

"The technician was quick, and knowledgeable. He explained everything he was doing."

"Friendly competent people. Great to deal with."

"Mike was great. The problem is getting the company to get the parts from Lennox to repair the system. After spending over $14,000 I expect it to last more than 5 years. Waiting from Aug. 5 to some time in Oct. is unacceptable. I have had my equipment serviced every year and am now worried about the quality of Lennox products. Also Service Experts has a problem communicating with their customers. Promises made should be kept."

"polite, informative, knowledgable"

"tech was pleasant. thorough, answered any questions."

"Aaron and Hailey did a great job o our air condition !"

"rapid response!!!"

"The technician, Derek, was knowledgeable, and proficient, courteous and polite. I would like to request that Derek performs all and any future services at our address."

"they were efficient and courteous"

"Excellent service& technician was excellent"

"Derek, the Tech guy was very thorough, but I am questioning the $240 annual contract cost for a one hour service call."

"Very complete. Technician was thorough and friendly, tried hard to please."

"The response to my call was prompt. Kudos to Linda! Mike was personable as always and he spotted and fixed the problem with his usual dispatch. All in all a very successful repair to my air conditioner during a hot time of year. I'm happy with that.??"

"tech arrived on time and completed inspection in a timely manner"

"Bought and installed whole system in aug2019. Such a very small job, they charged 87 and tax plus incoming charge covered under contract. Informed office, the lady said nothing can be done it"

"Prompt service. Explained details of the work that was completed."

"On time, pleasant, answered questions."

"Service was provided very quickly."

"We have had our Lennox furnace and air conditioner for 4 years now. Derek has serviced them for the last 3 years and he is excellent. Dan/Mike just installed a new water heater for us. They were excellent in there preparation to take care of our hardwood floors and carpet, they removed the old hot water heater and installed our new one with care and expertise. They are always polite, will answer any questions and make suggestions to get the best efficiency from the product."

"Polite"

"This problem resolved."

"The service man and person in training were polite, informative and found an adjustment that needed to be made and the air quality is lovely."

"Everyone was helpful and very knowledgeable in getting my house set up with the proper system"

"friendly and efficient"

"Josh was knowledgeable and patient and immediately put us at ease knowing we would get the results we needed or the information and guidance we needed to eliminate our issues,"

"On Time and very courteous"

"Mike was informative, explaining the system to us and found the issue immediately."

"He was efficent and pleasant."

"Fast service, great tech. Thankyou"

"Very professional, however by sending the sales guy along with the service tech seems in retrospect to be a bit heavy handed. I realized that I was getting a sales pitch along with a service call."

"Great technician"

"good and professional service"

"Very satisfied with the installation of our new furnace and ac. Dan and Aaron were great! Went through everything with us and had it done and cleaned up in the time frame we were told."

"Michael was very professional and personable."

"always had good service"

"Service technician was great. Friendly , courteous, explained what he was doing. What I expect out of people who come to your house to provide a service."

"Mike stayed with the 'problem' till it was overcome."

"Technician (Clark?) became unfriendly/hostile when I suggested liaising with his office re: a renewed maintenance agreement rather than pay him on the spot for the day's service."

"Quick and compent response."

"Wehave a better understanding of the unit we have now."

"Apparently l paid way too much for a Lennox capacitor 249 dollars that sells below 50"

"We have a top of the line system that was installed at the beginning of August 2020. We have had at least 3 service calls between then and June 9 2021. Each time a technician comes in we are told different information as to how to use the system. We have no choice but to use Service Experts because of the Advantage Program that we are part of but honestly we are not happy. Each technician has told us that we have one of the most complicated systems that we really dont need. So again we are not very happy."

"Excellent service. Made things more efficient and comfortable. Explained everything. Great technician!"

"We called as our air conditioner was not functioning, and the technician was here the same day (within 3 hours) - impressive. The technician was very friendly, professional & informative."

"He was polite and took our interests in account of Covid"

"Derek was very pleasant to deal with. knowledgeable and courteous"

"Excellent service and knowledge to resolve water leak from tank less water heater."

"The technician was knowledgeable quick and assertive"

"Aaron was courteous and efficent"

"After 3 service technicians and 3 separate service calls the final technician was finally able to fix the air conditioner which stopped working on the Thursday before the May long weekend and during the hottest days this year thus far. As my elderly mother lives in the home it was very uncomfortable for her as she was not able to be in the home, which meant that I needed to have her stay with me. It is upsetting that the air conditioner issue was due to faulty installation and had no/low refrigerant seeing as how this had only been installed in November 2020. It required a new module and thermostat to be replaced and a recharge of the refrigerant. As a result, this caused a number of additional issues."

"Friendly and efficient"

"timely visit knowledgeable helpful pleasant"

"the technician was courteous and thorough."

"Everything was explained to as what was being done."

"Just great service. Derek was very efficient"

"Mike is always happy to answer our questions and completes the job very well."

"always your employee arrives full of knowledge and what to do. We have met pretty much every technician you employee. Each employee so far exhibits full knowledge of our ac and heating systems. Hopefully all systems will work fine!"

"Service technician very helpful and polite."

"He was very personable, polite and knew what he was doing."

"Excellent Service"

"Still extremely dissatisfied with tankless water heater you installed for us. Does not have a valve that prevents hot water from flowing back to source. My water amounts have doubled since I leased this heater. You only bought 6 from this company and I got one of the lemons. Show this to your manager please. It would be nice to get a response and solution."

"technician was courteous efficient and willing to answer all questions."

"very pleasant personallity. helpful with a few questions."

"Did the job requested. If was a difficult repair and it was done well"

"Joshua was very polite , wore a mask at all times. Fixed a loose connection on my brand new Lennox furnace blower motor."

"All was done in a proficient manner and in a timely fashion. The Technician was very polite and friendly."

"On time, efficient, informative, polite"

"Professional, friendly, knowledgeable, not pushy to make a sale."

"The techs went about their job in a professional manner."

"Everyone that I dealt with were very knowledgeable and professional. The technician were efficient and when they were finished the work site was very clean. JOB WELL DONE"

"He did not check the temperature."

"The technician arrived on time, explained what he was doing, completed the work and cleaned up. He was very polite and respectful."

"Great Service/ Great service man"

"Thorough and knowledgeable"

"Very professional, efficient, truthful"

"Mike has serviced our Furnace and A/C for years and he always does an awesome job! He's very personable and gives great advice when it comes to our HVAC system."

"Mike does a great job and tells you what he is doing."

"Mike is so knowledgeable. He explains what he does clearly and I always learn something from him when he comes."

"Right on time with a call in advance. Good communication skills."

"It was a pleasure talking and watching Derek as he went about his business."

"Your service team members are always excellent"

"I've always found Service Experts to be very efficient and reliable."

"Polite, efficient, knowagble and they cleaned up before leaving the site"

"Derek was prompt and performed all the required work in a professional and timely manner."

"Derek was very informative and very professional"

"technician went out of his way to provided excellent service and explanations"

"Derrick was very thorough, he took time to check the furnace carefully, he fixed several small leaks, explained all the issues."

"Really liked your on site techs and they even came back two days later to complete the job because they did not want to interfere with another contractor on site."

"Josh came on time, was very professional, did what he came to do. Very friendly."

"Mike provided me with expert service. He answered all my questions all while making sure my concerns were taken care of. Mike was both respectful and professional. Highly recommend Mikes services for future customers!"

"Quick and clean install. We are happy with product"

"He showed up, did his job no fuss no muss."

"The last few times we were served were good. Now that John is back we feel our old serviceman is back it just feels right."

"Quick, efficient technician.. Polite, knowledgeable,"

"The service technician, installers, sales and office staff were very competent."

"The technician was very helpful, answered all my questions and awesome job and very friendly. The salesman was very pushy however and rated other work like ac install years ago, rental water heater, did not care for him at all."

"Derek is a professional that we welcome into our home at this time. He explains everything he is doing and gives us tips regarding efficiency as well."

"very efficient &neat"

"the tech. was very knowledgeable about the furnace. I worked in the steel industry as an electrician for 32 years . This man impressed me.."

"Derek is thorough and explains everything we need to know to get the optimum performance from our furnace and air conditioner."

"Very fast and helpful service"

"Although it took 4 visits to get the job completed, Mike kept on trying to fix the problem. And, the final charge was fair. Albeit, I still have to receive the paid invoice."

"Aaron was very helpful and was able to answer my questions about filter and tankless maintenance."

"Friendly and very clean."

"Jim was very friendly, reassuring, and took the time to answer all my questions. He also fixed the issue and all was working properly when he left. I had concerns about the Rennai boiler we had installed because this was the 3rd time we had to make a service call and its only our second winter but Jim reassured me that it was a good product. Also, we were initially told that we were going to have to wait 3 days for a part to fix the boiler which was very surprising but then we ended up getting the part and the boiler fixed the next day so we only had to be a day and a half without heat and hot water rather than 3 days. I also requested confirmation about the warranty but have not received an email response yet."

"We were provided with misleading information"

"Jason Rooker arrived on time to set up the installation Josh and Hailey came to install on time and did a great job Cleaned up after and helped put our stove in place. Excellent!!!"

"On time, efficient work"

"Shane and Mitch were extremely efficient and answered all questions clearly."

"Jason was great in providing details and options for my home. Sharing different products depending on need, budget and longeveity,"

"Mike is always courteous, on time and willing to make sure we understand what is happening."

"excellent service from the time of the emergency call to the installation of the new furnace"

"Complete, quick, and efficient servicing."

"Friendly and efficient installation of hot water tank."

"Aaron was really friendly and cordial,wore a mask at all times.explained to me what he was doing."

"you overcharge me."

"Satisfied pleasant"

"Efficient, informative, friendly, on time"

"The service Technician was very knowledgeable and very professional in every step of our expectations, he made sure that all of our concerns were handle, even reaching out for extra support to confirm that our queries were answer to our satisfaction. We are very please with his professionalism and courtesy to our every knowledge request how our Heat & AC functions to maximize the efficiency for savings and comfort. Thank you, Michael Albnese Alain Rocheleau"

"Excellent service - installation was professionally installed - looks and works great! The technicians, Jim and Shane, were both very knowledgable and there work was impeccable."

"Damaged the floor, probably when they dropped the water heater. Didn't fully lose the downstairs door when they left and took me a day to figure out where the draft was coming from as we don't use that door in the winter"

"everything was good. You guys did a great job. Only one recommendation. The service tech found the ducts to be very dirty. He took pictures but rather than sharing with me, he showed and gave the pictures to the tenants. Who in turn freaked right out and got a hotel for the weekend...on my dime. PLEASE only communicate that type of information with the owner."

"Derek was very courteous and thorough. He explained everything he had done."

"Minor extra repair to the vent on the hot water tank was greatly appreciated."

"After 9 visits by numerous technicians, Michael has finally seemed to solve our problem. Had everyone been as concerned as Michael, perhaps the problem would have been solved sooner."

"Service person came as scheduled; courteous; and was performed service thoroughly and in a timely manner."

"As far as I am able to assess, everything went well. Covid regulations observed."

"Technician very knowledgeable"

"Mitch came back to move the "hot water tank", in the correct position, and he even connected the plumbing for the laundry tub . Very pleased with the way everyone conducted themselves, safely & professionally."

"Quick response to both January 1st and January 4th calls Derek is excellent at explaining and felt her was VERY thorough Best Ive had from your company over many years"

"The tech was friendly and took the time to explain things to me."

"This was a difficult instal and techs were very forgiving in getting it done as best as possible for me."

"Very efficient did not have to come two or three times to correct the problem"

"He was friendly and professional"

"My heating now works. Serviced on Christmas Eve during a pandemic"

"prompt, polite,effecient"

"Mike was very professional and provided some very helpful suggestions for maintenance"

"Service Experts installed the new furnace on Friday but it did not turn on. Unfortunately my 81 yr old mother was without heat for 3 days. The guys were frustrated late Friday but no fault of ours. The tech that came on Monday with the other new furnace was very approachable and patient. Chris Cole"

"Company has no flexibility, hence poor Customer service in that regards. Did promptly dispatch the technician, who within a minute noticed the power button was turned off. Switched it on and hot water tank was functional. Previous day had moved some suitcases and inadvertently touched the switch (found in middle position but off). Was told that full charges would apply with no reduction. Technician was gone in less than three minutes."

"Jim was the third technician to attempt to solve the problem with our heating system. Not only does he seem to have solved the problem, he was kind enough to check up on us the following day to make certain things were running properly. He took plenty of time to explain what was happening and left us feeling re-assured that we would indeed have heat over the holidays and that the problem was resolved."

"The technician was very polite and efficient"

"Excellent service. Suggestions for improvements and next day installation of product."

"The job was done in a very professional manner from start to finish ."

"Professional, knowledgeable & thorough"

"I have never been in any way disappointed by the service or products do you offer. Your employees are without exception Knowledgeable people and the service has exceeded my expectations every time."

"very courteous person. Gave us updates on what was done and offered proper advice."

"I think the amount charged is excessive for a simple work done."

"Very thorough and explained what he was doing. Very pleased with the job Aaron did."

"Very polite explained everything"

"The connection for in-out piping was connected incorrectly.. can elaborate more, still awaiting for manger from at Catherines location to call back! Which has been several weeks now"

"Service was very good."

"They know their job very well and give us good solutions."

"The installers were very efficient. They started around 8am and finished by 2:30pm. When they left you would have never known they were there."

"Derek was very thorough and explained everything he did. He also offered helpful hints about how to keep things working throughout the winter."

"The service guy, came in put his shoe covers on and went down and did the work in a timely fashion and left."

"Professional"

"Terrific service from meeting with Glen to purchase the right product to the installation by Shane & Mitch"

"Same serviceman for years. Gives good advice."

"Friendly and efficient"

"Very fast and informative. A few details were overlooked, but, solutions were provided and unexpected issues did get resolved"

"Friendly and thorough tech, came on time, did the job and left, pleasant and painless."

"Derek explained everything very thouroughly and showed me what he was doing and explained it as wen went along."

"Professional approach to the work, done efficiently."

"Mike did a thorough Furnace examination, including vacuuming. Mike is always polite and explains issues/information to me."

"Michael was friendly, knowledgable and efficient. He was very trustworthy and I could tell he had our best interest in mind as a customer."

"pleasant, courteous service with willingness to answer questions"

"They were on time and very nice"

"As always, Mike McLean is a true professional."

"The technician was very thorough, and answered all my questions"

"Michael was thorough and made sure the equipment was tested and cleaned. He provided input on using the automatic thermostat which was useful. He provided an options available on the furnace filter and explained how the UV light needs to be maintained. Overall great service as I come to expect from service experts. Minor quibble, we have had different advice from different service people since installation last year which was not the same as Michael's leading to some confusion on the appropriate use of the new equipment."

"Excellent !"

"We have had Mike come to the home for years and he knows the furnace and air conditioner. He is always a pleasure to see him and he knows his stuff and does good work."

"Everything was explained in easy Terms"

"Tech arrived over 2 hours past arranged time. Tech tried to sell me a water heater that I did not need. Service of furnace and boiler was fine."

"Friendly, thorough service."

"Josh (I'm really hoping I have his name correctly!!!) is personable, helpful & very good at his job."

"Mike is pleasant and informative and efficient. He has always provided good service and I have never had equipment fail."

"Brought Service man in to walk me through the thermostat controls he went through each and every one in great detail also reattached loose unit to the wall properly."

"Michael is always professional,polite and helpful"

"Mike Maclean fixed the leak of refrigerant that had caused the air handler to leak back in July (it leaked into the room below). The technician back in July said he didn't know why the air handler had frozen and the drain wasn't blocked. He just topped up the refrigerant but didn't fix the leak. Mike inspires confidence that he'll do the job properly."

"one of the original installers of the equipment. knowledgeable, friendly, careful in regards to covid"

"Professional, friendly, knowledgeable"

"Everybody was friendly, on time and super helpful! They walked me through all my options and the whole process and all of my questions were answered with professionalism !"