mike L. niagara falls, ontario March 04, 2021 "Derek is a professional that we welcome into our home at this time. He explains everything he is doing and gives us tips regarding efficiency as well."
linda S. hamilton, ontario March 03, 2021 "the tech. was very knowledgeable about the furnace. I worked in the steel industry as an electrician for 32 years . This man impressed me.."
mike L. niagara falls, ontario March 03, 2021 "Derek is thorough and explains everything we need to know to get the optimum performance from our furnace and air conditioner."
michael G. beamsville, ontario February 28, 2021 "Although it took 4 visits to get the job completed, Mike kept on trying to fix the problem. And, the final charge was fair. Albeit, I still have to receive the paid invoice."
mrs french F. st catharines, ontario February 27, 2021 "Aaron was very helpful and was able to answer my questions about filter and tankless maintenance."
marianne G. jordan station, ontario February 25, 2021 "Jim was very friendly, reassuring, and took the time to answer all my questions. He also fixed the issue and all was working properly when he left. I had concerns about the Rennai boiler we had installed because this was the 3rd time we had to make a service call and its only our second winter but Jim reassured me that it was a good product. Also, we were initially told that we were going to have to wait 3 days for a part to fix the boiler which was very surprising but then we ended up getting the part and the boiler fixed the next day so we only had to be a day and a half without heat and hot water rather than 3 days. I also requested confirmation about the warranty but have not received an email response yet."
stephen P. st catharines, ontario February 20, 2021 "Jason Rooker arrived on time to set up the installation Josh and Hailey came to install on time and did a great job Cleaned up after and helped put our stove in place. Excellent!!!"
phil V. st catharines, ontario February 16, 2021 "Shane and Mitch were extremely efficient and answered all questions clearly."
mr brinson B. grimsby, ontario February 16, 2021 "Jason was great in providing details and options for my home. Sharing different products depending on need, budget and longeveity,"
neitha R. welland, ontario February 14, 2021 "Mike is always courteous, on time and willing to make sure we understand what is happening."
mrs banyard B. hamilton, ontario February 12, 2021 "excellent service from the time of the emergency call to the installation of the new furnace"
mr pimienta P. hamilton, ontario February 05, 2021 "Aaron was really friendly and cordial,wore a mask at all times.explained to me what he was doing."
rocheleau R. st anns, ontario January 28, 2021 "The service Technician was very knowledgeable and very professional in every step of our expectations, he made sure that all of our concerns were handle, even reaching out for extra support to confirm that our queries were answer to our satisfaction. We are very please with his professionalism and courtesy to our every knowledge request how our Heat & AC functions to maximize the efficiency for savings and comfort. Thank you, Michael Albnese Alain Rocheleau"
paul B. stevensville, ontario January 26, 2021 "Excellent service - installation was professionally installed - looks and works great! The technicians, Jim and Shane, were both very knowledgable and there work was impeccable."
denise B. st. catharines, ontario January 25, 2021 "Damaged the floor, probably when they dropped the water heater. Didn't fully lose the downstairs door when they left and took me a day to figure out where the draft was coming from as we don't use that door in the winter"
cory F. st catharines, ontario January 24, 2021 "everything was good. You guys did a great job. Only one recommendation. The service tech found the ducts to be very dirty. He took pictures but rather than sharing with me, he showed and gave the pictures to the tenants. Who in turn freaked right out and got a hotel for the weekend...on my dime. PLEASE only communicate that type of information with the owner."
jo-ann O. thorold, ontario January 23, 2021 "Derek was very courteous and thorough. He explained everything he had done."
mr grant ritchie R. niagara on the lake, ontario January 22, 2021 "Minor extra repair to the vent on the hot water tank was greatly appreciated."
mr rose R. welland, ontario January 21, 2021 "After 9 visits by numerous technicians, Michael has finally seemed to solve our problem. Had everyone been as concerned as Michael, perhaps the problem would have been solved sooner."
gerry O. ancaster, ontario January 17, 2021 "Service person came as scheduled; courteous; and was performed service thoroughly and in a timely manner."
daphne W. fonthill, ontario January 17, 2021 "As far as I am able to assess, everything went well. Covid regulations observed."
mr nik0laus N. hamilton, ontario January 12, 2021 "Mitch came back to move the "hot water tank", in the correct position, and he even connected the plumbing for the laundry tub . Very pleased with the way everyone conducted themselves, safely & professionally."
dale S. niagara on the lake, ontario January 06, 2021 "Quick response to both January 1st and January 4th calls Derek is excellent at explaining and felt her was VERY thorough Best Ive had from your company over many years"
maryanne H. st catharines, ontario January 06, 2021 "The tech was friendly and took the time to explain things to me."
lloyd T. beamsville, ontario January 06, 2021 "This was a difficult instal and techs were very forgiving in getting it done as best as possible for me."
gordon M. niagara on the lake, ontario January 01, 2021 "Very efficient did not have to come two or three times to correct the problem"
andrews A. welland, ontario December 27, 2020 "My heating now works. Serviced on Christmas Eve during a pandemic"
wayne D. niagara falls, ontario December 24, 2020 "Mike was very professional and provided some very helpful suggestions for maintenance"
pauline D. st catharines, ontario December 24, 2020 "Service Experts installed the new furnace on Friday but it did not turn on. Unfortunately my 81 yr old mother was without heat for 3 days. The guys were frustrated late Friday but no fault of ours. The tech that came on Monday with the other new furnace was very approachable and patient. Chris Cole"
mr soni S. st catharines, ontario December 23, 2020 "Company has no flexibility, hence poor Customer service in that regards. Did promptly dispatch the technician, who within a minute noticed the power button was turned off. Switched it on and hot water tank was functional. Previous day had moved some suitcases and inadvertently touched the switch (found in middle position but off). Was told that full charges would apply with no reduction. Technician was gone in less than three minutes."
neitha R. welland, ontario December 23, 2020 "Jim was the third technician to attempt to solve the problem with our heating system. Not only does he seem to have solved the problem, he was kind enough to check up on us the following day to make certain things were running properly. He took plenty of time to explain what was happening and left us feeling re-assured that we would indeed have heat over the holidays and that the problem was resolved."
mr thompson T. st catharines, ontario December 22, 2020 "The technician was very polite and efficient"
james S. dunnville, ontario December 17, 2020 "Excellent service. Suggestions for improvements and next day installation of product."
mr shriner S. niagara falls, ontario December 10, 2020 "The job was done in a very professional manner from start to finish ."
mr hutchings H. fonthill, ontario December 10, 2020 "I have never been in any way disappointed by the service or products do you offer. Your employees are without exception Knowledgeable people and the service has exceeded my expectations every time."
mario R. niagara falls, ontario December 09, 2020 "very courteous person. Gave us updates on what was done and offered proper advice."
mr gaddi G. thorold, ontario December 07, 2020 "I think the amount charged is excessive for a simple work done."
mr mcmurray M. ancaster, ontario December 05, 2020 "Very thorough and explained what he was doing. Very pleased with the job Aaron did."
ms costa C. hamilton, ontario December 02, 2020 "The connection for in-out piping was connected incorrectly.. can elaborate more, still awaiting for manger from at Catherines location to call back! Which has been several weeks now"
sister A. niagara falls, ontario November 20, 2020 "They know their job very well and give us good solutions."
gordon C. niagara on the lake, ontario November 14, 2020 "The installers were very efficient. They started around 8am and finished by 2:30pm. When they left you would have never known they were there."
ms knipe K. niagara on the lake, ontario November 14, 2020 "Derek was very thorough and explained everything he did. He also offered helpful hints about how to keep things working throughout the winter."
mario H. st catharines, ontario October 16, 2020 "The service guy, came in put his shoe covers on and went down and did the work in a timely fashion and left."
charlene G. welland, ontario October 10, 2020 "Terrific service from meeting with Glen to purchase the right product to the installation by Shane & Mitch"
josh N. st catharines, ontario October 05, 2020 "Very fast and informative. A few details were overlooked, but, solutions were provided and unexpected issues did get resolved"
nigel T. st catharines, ontario October 03, 2020 "Friendly and thorough tech, came on time, did the job and left, pleasant and painless."
mr chown C. niagara falls, ontario October 02, 2020 "Derek explained everything very thouroughly and showed me what he was doing and explained it as wen went along."
david N. st catharines, ontario September 28, 2020 "Professional approach to the work, done efficiently."
judy B. st catharines, ontario September 28, 2020 "Mike did a thorough Furnace examination, including vacuuming. Mike is always polite and explains issues/information to me."
sathiya S. st catharines, ontario September 27, 2020 "Michael was friendly, knowledgable and efficient. He was very trustworthy and I could tell he had our best interest in mind as a customer."
kathleen C. port colborne, ontario September 26, 2020 "pleasant, courteous service with willingness to answer questions"
danielle A. st catharines, ontario September 24, 2020 "The technician was very thorough, and answered all my questions"
roy R. grimsby, ontario September 24, 2020 "Michael was thorough and made sure the equipment was tested and cleaned. He provided input on using the automatic thermostat which was useful. He provided an options available on the furnace filter and explained how the UV light needs to be maintained. Overall great service as I come to expect from service experts. Minor quibble, we have had different advice from different service people since installation last year which was not the same as Michael's leading to some confusion on the appropriate use of the new equipment."
patricia V. hamilton, ontario September 23, 2020 "We have had Mike come to the home for years and he knows the furnace and air conditioner. He is always a pleasure to see him and he knows his stuff and does good work."
david B. niagara on the lake, ontario September 19, 2020 "Tech arrived over 2 hours past arranged time. Tech tried to sell me a water heater that I did not need. Service of furnace and boiler was fine."
ms schneiderman S. crystal beach, ontario September 18, 2020 "Josh (I'm really hoping I have his name correctly!!!) is personable, helpful & very good at his job."
rosemary H. welland, ontario September 17, 2020 "Mike is pleasant and informative and efficient. He has always provided good service and I have never had equipment fail."
doug Q. beamsville, ontario September 13, 2020 "Brought Service man in to walk me through the thermostat controls he went through each and every one in great detail also reattached loose unit to the wall properly."
carolyn K. hamilton on, ontario September 13, 2020 "Mike Maclean fixed the leak of refrigerant that had caused the air handler to leak back in July (it leaked into the room below). The technician back in July said he didn't know why the air handler had frozen and the drain wasn't blocked. He just topped up the refrigerant but didn't fix the leak. Mike inspires confidence that he'll do the job properly."
mr burke B. niagara falls, ontario September 12, 2020 "one of the original installers of the equipment. knowledgeable, friendly, careful in regards to covid"
michelle J. st catharines, ontario September 07, 2020 "Everybody was friendly, on time and super helpful! They walked me through all my options and the whole process and all of my questions were answered with professionalism !"
janice P. st catharines, ontario September 07, 2020 "good explanation prompt service friendly and professional"
jason M. st catharines, ontario September 07, 2020 "Service was on time and completed efficiently with a report when completed."
wayne B. smithville 5197586249, ontario September 02, 2020 "Very informative answering my questions. He wasted not was direct with inspection of furnace and ac"
john R. port colborne, ontario August 29, 2020 "prompt and efficient. Solved the issue and allowed me to learn the solution"
dennis W. st catharines, ontario August 28, 2020 "We had requested Mike as we have had him in the past, and he is really good at working out the furnace issues. He showed up a few hours and got us back up and running."
ron P. grimsby, ontario August 16, 2020 "Derek informed me of every aspect of the equipment inspection"
peter M. st. catharines, ontario August 15, 2020 "Dan arrived promptly, found the problem and repaired it. He explained what he did and also installed another device that just recently became available. He was friendly and courteous."
joe N. port colborne, ontario August 13, 2020 "Very accomadating. Called 3 times when a tech was available couldn't make first 2 times.The tech was very helpful and explained every thing about the AC."
william V. niagara on the lake, ontario August 10, 2020 "Response to our call to 24 hr emergency line was immediate. Derek was a pleasure to deal with. Our problem was lack of A/C. Derek quickly confirmed problem was with outside condenser unit. Cause determined to be no pressure in refrigerant lines - ie loss of R410A Freon."
donna B. st catharines, ontario August 02, 2020 "They were quick to service the call but the quote that came through to replace the air conditioning unit was just the price - no make/model, warranty info. A formal quote was not provided. I had to request more information with regards to the above and it just came through as a text, again not a formal quote. Beyond that, the price offered was $1000 higher than another company for the exact Lennox AC unit. When I called to follow up at the office, Jen couldn't explain why there was such a price disparity - that I needed to follow up with Don to explain. I decided to go with the other company."
walter S. lowbanks, ontario July 30, 2020 "Dan and Matt were very professional, friendly and answered all our questions"
ken Y. niagara on the lake, ontario July 29, 2020 "Because the service technician took time and effort and was diligent about conducting a thorough service."
ms knipe K. niagara on the lake, ontario July 25, 2020 "The service people were prompt, courteous and very helpful. It didn't take them long to assess the problem and suggested a solution."
mrs frost F. fonthill, ontario July 21, 2020 "Tech was efficient, polite and followed the rules necessitated by coved 19."
mr balthazaar B. st catharines, ontario July 21, 2020 "The technician arrived as scheduled and was very pleasant"
charles K. st catharines, ontario July 12, 2020 "Technician was on time, knew his craft , was clean and concise in his explanations."
dr cruise C. st catharines, ontario July 10, 2020 "Prompt professional honest and pleasant to work with"
marianne G. jordan station, ontario July 10, 2020 "Service men were very friendly, helpful, and knew very quickly, exactly what needed to be repaired. I called in the late morning and within a few hours the service men were here and the AC was fixed and running."
mrs black B. st catharines, ontario July 09, 2020 "Josh was very professional , competent & pleasant. He found the problem quickly & got our air conditioner working again."
dan L. ancaster, ontario July 07, 2020 "John has previously serviced our furnace and AC very thorough and knowledgeable. Sadly unlike the previous two service visits(not John) that left us without AC for 4 days min 30+C weather due to simply changing the air filter."
barb S. st. catharines, ontario July 03, 2020 "Very professional. Took time to answer our questions as they installed a/c and furnace. Great work ethic and great work, would highly recommend this team!"
mrs talbot T. niagara falls, ontario July 02, 2020 "Assosicate was on time, very polite, maintained social distancing and did his job efficiently. I was very pleased."
steve R. thorold, ontario July 01, 2020 "Clarke responded to my service call immediatly, unit was repaired under a half hour, unbelievable service."
mrs underwood U. ridgeway, ontario June 27, 2020 "John cares about his customers and always ensures we are happy with his service."
mr vincent H. st catharines, ontario June 23, 2020 "Mike is a great ambassador skil Mike is a great ambassador for your company and a skilled technician."
lori S. smithville, ontario June 20, 2020 "Chris and Aaron were on time, and rolled out the red carpet in our home. They kept their work area clean. They were very knowledgeable and walked us through the new system."
stuart W. virgil, ontario June 20, 2020 "Service was fast.Technician was knowledgeable,and friendly.Took the time to fully explain , verify the problem and fix it keeping us in the loop throughout.Derek has serviced our equipment before and we have always been appreciative of his performance.."
mr anderson A. st catharines, ontario June 19, 2020 "they showed up at the arranged time, were very friendly and did a great job with the install, cleaned up all the areas they worked after finishing"
jesse R. stoney creek, ontario June 16, 2020 "The service technician was very professional and I was pleased with the service he provided."
mr schwarz S. ancaster, ontario June 16, 2020 "Derek was great. He was very personable and knew his stuff when it came to the A/C and Heating."
mr shaw S. st catharines, ontario June 13, 2020 "SE have always responded to our needs quickly and provided excellent service. Our recent service was due to a problem with the manufacturers part. They addressed this issue as soon as the part was available."
vern H. welland, ontario June 06, 2020 "Clark was worth his weight in gold. I found Dave very nice and easy to get along with, but his opinion about "Service Experts" seemed a bit "over the top", like there is no other company out there who knows what they're doing."
lauren E. hamilton, ontario June 05, 2020 "Aaron was fantastic. This is my first home and Ive left my units unserviced for a few years. Aaron took the time to explain my furnace and AC units and made recommendations to prolong their life. Aaron took pride in his work I would be happy to welcome him back into my home for future service work."
mr glen G. thorold, ontario May 27, 2020 "Derek was very professional with his job and pointed out a few things I should do."
mr butler B. st catharines, ontario May 22, 2020 "Because the technician was very polite and efficient. There were no surprises."
allan M. niagara on the lake, ontario May 14, 2020 "on time - good explanation - took extra time to review"
david M. fonthill, ontario May 12, 2020 "Technician was knowledgeable and very helpful in explaining what he was doing and answering any questions we had."
maureen G. niagara on the lake, ontario May 12, 2020 "On time, polite, completed service in a timely manner and explained what was performed"
mrs hazlett H. fonthill, ontario May 08, 2020 "Service tech was very pleasant and patient, answering all my questions."
lynne T. st catharines, ontario May 01, 2020 "The entire experience was handled in a very friendly and professional manner."
diane K. niagara falls, ontario May 01, 2020 "very cordial and wore a mask, very much appreciated and went out of his way to provide information , just a little disappointed that i wasnt called on thursday morning about the appointment for friday morning"
mrs burnagiel B. niagara falls, ontario May 01, 2020 "Aaron was very efficent. Best service person I've had from you company."
julie U. st catharines, ontario April 28, 2020 "The technician was not fully able to resolve my issue"
mr oakes O. st catharines, ontario April 27, 2020 "The technician was knowledgeable, friendly and the work appeared to be carried out satisfactorily."
victoria A. st catharines, ontario April 26, 2020 "The technician, Aaron, was very considerate and respectful of my caution around COVID. Did a great job and explained things to me when I asked!"
mr rehman R. beamsville, ontario April 25, 2020 "Over exaggerated cost, using Costco network. Not competitive in the market."
mr redman R. vineland, ontario April 18, 2020 "Done in and out quickly. Seems all was done & checked with my wife doing the thermostat duties."
mr goulet G. st catharines, ontario April 18, 2020 "The technician was very aware of being safe during this pandemic and kept his distance from me because I am not well."
tim C. virgil, ontario April 08, 2020 "I had a hot water leak during COVID 19, and Jennifer sent a Tech out almost immediately. The Tech was very aware of the times we live in, but he completed the repair without hesitation, and we are most grateful they came. We wouldnt hesitate in recommending Service Experts to friends and family."
paul T. fonthill , ontario March 22, 2020 "Two reasons. The job had a very tight time constraint related to a returning snowbird and although the initial diagnosis was incorrect Dereks methodical and intuitive assessment solved the furnace problem."
barbara N. niagara falls, ontario March 17, 2020 "Technician was very friendly and explained to us the exact problem with our furnace."
mrs underwood U. ridgeway, ontario March 14, 2020 "Service tech was punctual and very courteous and answered our concerns to our satisfaction"
mr tong T. fonthill, ontario March 08, 2020 "We still haven't heard back about the duct cleaning which is on the contract as well. It would be nice if we are better informed."
keith G. niagara on the lake , ontario March 03, 2020 "The technician (Mike A.) carried out the necessary service on my furnace in a thorough and competent manner. The problems I had been experiencing were resolved. Mike explained what he was doing and why. Good communication skills."
mr danch D. welland, ontario March 02, 2020 "One of the units were put in poorly, we had to request proper installation...I had issues with this. This was alot of money and I should not have had to get as stressed as I did..."
anne-marie M. st catharines, ontario February 22, 2020 "Both Mike and Rachael were pleasant and professional. They shared some useful tips and information regarding my furnace and equipment. Excellent service as always!"
mr h brown B. st catharines, ontario February 21, 2020 "The technician took extra time to check every thing instead of rushing to finish."
kelley M. st catharines, ontario February 21, 2020 "Grant was very professional, knowlegable and helpful by anwering and explaining his answers clearly and consisely. I felt like my furnace was in good hands."
historical S. niagara on the lake, ontario February 17, 2020 "When explaining the maintenance or repair needs moving forward, he showed pictures of our devices to help explain the issues."
lorraine N. st catharines, ontario February 14, 2020 "Offered and explained upgrades but did not push."
michael B. st catharines, ontario February 13, 2020 "Service and installation was very professional & efficient."
stan T. niagara falls, ontario February 13, 2020 "Response time to my call was good. Problem found and repaired quickly."
mr ordowich O. stoney creek, ontario February 04, 2020 "Very punctual and took off boots to service."
ms timco T. st catharines, ontario January 29, 2020 "Mike was very professional, called before he came and did his job efficiently."
stephanie c/o C. niagara falls, ontario January 21, 2020 "I found the technician very polite, efficient and it took very little time to do the job. He explained every thing in detail to me and how things worked. Job well done."
gail F. fonthill, ontario January 21, 2020 "I'm grateful that you provide a 2-hr window for appointments, because I plan around it with respect to time off work. The techs arrived at the very end of it this time."
mr dodman D. niagara falls, ontario January 20, 2020 "Both Glen and the office were extremely prompt in returning my contact for help, and Clark gave us a call to tell us when he would be by."
carol W. niagara falls, ontario January 18, 2020 "To was very pleasant and seemed eager to help me find the best solution to my problem."
laura S. niagara falls, ontario January 18, 2020 "Service Experts (and Dan and Tom who provided service on the day the job was done) made sure to turn the nightmare install that the previous owners left me with into a safe, high-quality job."
brenda J. niagara on the lake, ontario January 15, 2020 "Explained the function and application of humidifiers operation that requested."
marylou B. st catharines, ontario January 15, 2020 "I must have missed No i question somehow. I gave a No 10 rating for all questions as I am very satisfied with Service Experts."
mrs dean D. st catharines, ontario January 09, 2020 "The sevi e went well but unfortunately I needed to call back as a clamp wasn't attached correctly. Once that was resolved I was very satisfied."
sue T. st catharines, ontario January 08, 2020 "Im always glad to see Mike MacLean come to service our furnace. He is all about customer service and satisfaction. Isnt that what its all about? Being retired and on a fixed income I appreciate good service for the money I pay. I hope Mike is back next appointment."
miss strilec S. niagara falls, ontario January 08, 2020 "Friendly technician, arrived on time, did what was expected and all concluded in a timely fashion."
mr woodward W. st catharines, ontario January 05, 2020 "The installers did an excellent job. We had some disagreement about where to install it, but they explained their side and I explained mine and they installed it where I asked. They didn't want to hook up the electricity to it because it was quite a distance is small cramped places, but within a short time, Service Experts sent electrians from another company who did a fast and excellent job too. Thanks so much!!!"
mr segalowitz S. st catharines, ontario January 02, 2020 "There were some problems with my AC from the earlier installation and the current team addressed them efficiently and in a friendly fashion."
mr cernick C. grimsby, ontario January 01, 2020 "Mike told me about what was going on with furnace issue and how he was going to fix it. Friendly, on time and professional."
fred S. port robinson, ontario December 30, 2019 "even on weekend technician was prompt, courteous,efficient"
mr mccallum M. ancaster, ontario December 30, 2019 "I was satisfied with the quality of service provided by the technician; however, the root cause was a poor ground from the original installation. Nevertheless I was billed almost $250. I left several messages for a manager to call to discuss and never received a call. We have purchased. Furnace, AC and inline water heater. Very disappointing service response."
don B. niagara-on-the-lake, ontario December 27, 2019 "Excellent job carried out by two efficient, well trained crew."
ms schneiderman S. crystal beach, ontario December 23, 2019 "Our concerns were addressed quickly & the repair seems to be working, so we couldn't be happier. Both Jason & Mike are pleasant & highly knowledgable. We really felt their concern that they want us to be happy with our heating/cooling system."
ms toth T. st catharines, ontario December 18, 2019 "ontime. friendly. knowledgable. goes above and beyond"
mr deketele D. st catharines, ontario December 16, 2019 "When it comes to good, friendly, service its usually smaller, and niche, companies that come to mind. Service Experts consistently debunks that thinking. Always friendly, always responsive, always a fast diagnosis and repair. If I was asked for a recommendation, whether purchase or repair, it would always be Service Experts. (p.s. I didnt name a technician because theyve all been very personable and qualified.)"
mrs lambert L. niagara falls, ontario December 08, 2019 "Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."
scott L. st catharines, ontario December 06, 2019 "Mike Albanese was very professional & friendly.He thoroughly explained what he was doing & why."
matt P. st catharines, ontario December 05, 2019 "Although the technician was very nice he forgot to put the hose back in the proper spot with the humidifier and once noticed 3 hours later the entire furnace room and carpet into the living area was flooded with water. Service experts St. Catharines was called and I was simply told we are sorry to hear that, I will pass on the information to the management team"
james G. stoney creek, ontario December 05, 2019 "Technician checked for "gas odour" , everything checked out but odour still is there."
mr h brown B. st catharines, ontario December 03, 2019 "The service person replaced the part quickly & was neet."
valerie A. st catharines, ontario November 27, 2019 "I have had a very bad experience with a different company in the past and found both Beverly and Mike both professional, efficient while dealing with my furnace issue."
l F. niagara falls, ontario November 21, 2019 "Technician quick to spot problem and give recommendation to fix it"
jill R. stevensville, ontario, canada, oregon November 12, 2019 "We had our original appointment cancelled for the second service in a row after arranging our schedule to be home. Service tech is excellent."
mr burns B. st davids, ontario November 09, 2019 "He explained everything he did during his inspection and in a language I understood and how well my furnace was or was not working. Fortunately mine is still working well.."
luigi F. niagara falls, ontario November 09, 2019 "Receptionist who took our call was polite and upfront about possible wait time. We discovered water leaking from our furnace on Friday night around dinner time and technician, Grant called within 1 hour of our call to say he was on his way. Within 1/2 hour of his arrival the problem was fixed at a reasonable price. Grant was polite and respectful of our property as well as being efficient. Would definitely recommend this company to others."
mr wrobel W. st davids, ontario November 06, 2019 "Mike was very knowledgeable. Explaining everything as he was going along with the tests"
mr campbell C. grimsby, ontario October 30, 2019 "Technician was punctual, friendly, and professional. Explained what should be replaced (filters) and why. Told the cost upfront and also explained why annual inspection vs warranty"
mr long L. fort erie, ontario October 30, 2019 "Workmen were on time, did the job, kept their work space clean & were respectful"
mr west W. niagara on the lake, ontario October 28, 2019 "you keep asking silly questions in surveys"
mr hlywka H. welland, ontario October 25, 2019 "Super professional installation. Work was meticulous and site was left immaculate."
michael D. st. catharines, ontario October 25, 2019 "Great appointment with a friendly and very knowledgeable technician, Derek"
lynne T. st. catharines, ontario October 23, 2019 "The entire experience was excellent from the initial phone call, to the technician's repair and recommendations. The tech offered options and was very clear with the costs and savings.The response was very quick and professional."
roman P. st catharines, ontario October 22, 2019 "Aaron conducted a thorough and comprehensive inspection of our heating and cooling equipment. Top notch service."
dennis M. grimsby, ontario October 20, 2019 "Mike McLean arrived on the same day we called to report our furnace was not working (a Saturday) identified the problem and fixed it in a timely manner and with the utmost courtesy."
leslie P. niagara on the lake, ontario October 19, 2019 "The sales rep, Tom, and the service technicians, Chris and Trevor, were all very professional, knowledgeable, polite and punctual. Would highly recommend this team to our friends and family."
marie O. st catharines, ontario October 16, 2019 "Mike is a very professional, polite & knowledgeable technician. He educated me every service which is very helpful to me. I actually enjoy having my furnace serviced by him"
wayne W. fonthill, ontario October 16, 2019 "Derek was pleasant, thorough and very skilled. He left us feeling confident that our furnace system is in good order."
mrs black B. st catharines, ontario October 13, 2019 "Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."
valerie U. st catharines, ontario October 11, 2019 "John is very knowledgeable and cares about his customers."
nigel T. st catharines, ontario October 11, 2019 "My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."
eric J. st. catharines, ontario October 10, 2019 "Always on time. Keeps everything running perfectly."
peter M. st. catharines, ontario October 10, 2019 "They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."
mrs soucy S. st catharines, ontario October 06, 2019 "Money well spent. Great service that is timely affordable and friendly."
dale B. fonthill, ontario October 06, 2019 "Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"
ms paolucci P. beamsville, ontario October 04, 2019 "Ken & Shane were very professional, courteous, and very informative."
bob luci hallett H. st catharines, ontario October 03, 2019 "On time and efficient in doing the inspection."
janet J. niagara on the lake, ontario October 02, 2019 "Good service and shared info so I learn more"
mr deketele D. st catharines, ontario September 26, 2019 "I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."
sandie T. st catharines, ontario September 25, 2019 "The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."
rose M. stoney creek, ontario September 18, 2019 "Very pleasant! Had confidence in his knowledge as to what he was doing."
mrs veale V. brantford, ontario September 14, 2019 "Very well kept informed on their booking and expected time of arrival."
mr pisani P. st catharines, ontario September 13, 2019 "Explained what they were doing and did a good clean up."
meg S. st catharines, ontario September 13, 2019 "I never give 100% there is a,ways room for improvement and growth"
mr shriner S. niagara falls, ontario September 04, 2019 "They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."
ms hill H. ohsweken, ontario September 01, 2019 "He continually worked hard from the moment he arrived until he was finished!"
nathan H. welland, ontario August 31, 2019 "Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."
mr campbell C. st catharines, ontario August 28, 2019 "everything was done in a timely and very professional manner."
jennifer S. st catharines, ontario August 28, 2019 "John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"
gayle C. st. catharines, ontario August 27, 2019 "Technician was on time. Quickly and efficiently fixed our air conditioner"