Service Experts Heating & Air Conditioning Reviews

"On time, polite, informative."

"Josh was very professional , competent & pleasant. He found the problem quickly & got our air conditioner working again."

"M. did a very thorough job."

"John has previously serviced our furnace and AC very thorough and knowledgeable. Sadly unlike the previous two service visits(not John) that left us without AC for 4 days min 30+C weather due to simply changing the air filter."

"Very professional. Took time to answer our questions as they installed a/c and furnace. Great work ethic and great work, would highly recommend this team!"

"Assosicate was on time, very polite, maintained social distancing and did his job efficiently. I was very pleased."

"Clarke responded to my service call immediatly, unit was repaired under a half hour, unbelievable service."

"John cares about his customers and always ensures we are happy with his service."

"Mike is a great ambassador skil Mike is a great ambassador for your company and a skilled technician."

"On time always helpful. Answers all my questions"

"Chris and Aaron were on time, and rolled out the red carpet in our home. They kept their work area clean. They were very knowledgeable and walked us through the new system."

"Service was fast.Technician was knowledgeable,and friendly.Took the time to fully explain , verify the problem and fix it keeping us in the loop throughout.Derek has serviced our equipment before and we have always been appreciative of his performance.."

"they showed up at the arranged time, were very friendly and did a great job with the install, cleaned up all the areas they worked after finishing"

"The service technician was very professional and I was pleased with the service he provided."

"Derek was great. He was very personable and knew his stuff when it came to the A/C and Heating."

"Very professional"

"Mitch completed the work effectively & efficiently."

"SE have always responded to our needs quickly and provided excellent service. Our recent service was due to a problem with the manufacturers part. They addressed this issue as soon as the part was available."

"solved the problem"

"Knowledgeable friendly technicians"

"Clark was worth his weight in gold. I found Dave very nice and easy to get along with, but his opinion about "Service Experts" seemed a bit "over the top", like there is no other company out there who knows what they're doing."

"Aaron was fantastic. This is my first home and Ive left my units unserviced for a few years. Aaron took the time to explain my furnace and AC units and made recommendations to prolong their life. Aaron took pride in his work I would be happy to welcome him back into my home for future service work."

"Called ahead. On time and was helpful."

"On time, efficient, professional, friendly"

"Derek was very professional with his job and pointed out a few things I should do."

"Because the technician was very polite and efficient. There were no surprises."

"Slow to respond"

"Thorough and professional"

"Fast and efficient"

"On time/fast and service and a job well done."

"Prompt, polite, efficient service"

"on time - good explanation - took extra time to review"

"Technician was knowledgeable and very helpful in explaining what he was doing and answering any questions we had."

"On time, polite, completed service in a timely manner and explained what was performed"

"On time. Very tidy"

"Service tech was very pleasant and patient, answering all my questions."

"Speedy and efficient"

"Thorough and professional"

"Technician friendly,knowledgeable and efficient"

"The entire experience was handled in a very friendly and professional manner."

"Very kind , helpful and quick ."

"very cordial and wore a mask, very much appreciated and went out of his way to provide information , just a little disappointed that i wasnt called on thursday morning about the appointment for friday morning"

"The tech was polite, efficient and informative"

"Aaron was very efficent. Best service person I've had from you company."

"Did not take shortcuts. Great job."

"The technician was not fully able to resolve my issue"

"The technician was knowledgeable, friendly and the work appeared to be carried out satisfactorily."

"The technician, Aaron, was very considerate and respectful of my caution around COVID. Did a great job and explained things to me when I asked!"

"Courteous and explained about the service provided"

"Over exaggerated cost, using Costco network. Not competitive in the market."

"Fast, efficient & very helpful after installation."

"He was quick, courteous, and efficient."

"Done in and out quickly. Seems all was done & checked with my wife doing the thermostat duties."

"The technician was very aware of being safe during this pandemic and kept his distance from me because I am not well."

"Good service polite and informative"

"I had a hot water leak during COVID 19, and Jennifer sent a Tech out almost immediately. The Tech was very aware of the times we live in, but he completed the repair without hesitation, and we are most grateful they came. We wouldnt hesitate in recommending Service Experts to friends and family."

"Two reasons. The job had a very tight time constraint related to a returning snowbird and although the initial diagnosis was incorrect Dereks methodical and intuitive assessment solved the furnace problem."

"Technician was very friendly and explained to us the exact problem with our furnace."

"They were on time. Clean, and timely"

"Service tech was punctual and very courteous and answered our concerns to our satisfaction"

"We still haven't heard back about the duct cleaning which is on the contract as well. It would be nice if we are better informed."

"The technician (Mike A.) carried out the necessary service on my furnace in a thorough and competent manner. The problems I had been experiencing were resolved. Mike explained what he was doing and why. Good communication skills."

"One of the units were put in poorly, we had to request proper installation...I had issues with this. This was alot of money and I should not have had to get as stressed as I did..."

"The service was v-good. The $ was a little steep"

"Both Mike and Rachael were pleasant and professional. They shared some useful tips and information regarding my furnace and equipment. Excellent service as always!"

"Very quick and efficient service"

"The technician took extra time to check every thing instead of rushing to finish."

"Grant was very professional, knowlegable and helpful by anwering and explaining his answers clearly and consisely. I felt like my furnace was in good hands."

"When explaining the maintenance or repair needs moving forward, he showed pictures of our devices to help explain the issues."

"Offered and explained upgrades but did not push."

"Service and installation was very professional & efficient."

"Response time to my call was good. Problem found and repaired quickly."

"Very punctual and took off boots to service."

"Mike was very professional, called before he came and did his job efficiently."

"Technician provided great service"

"Mike is always pleasant to deal with."

"I found the technician very polite, efficient and it took very little time to do the job. He explained every thing in detail to me and how things worked. Job well done."

"I'm grateful that you provide a 2-hr window for appointments, because I plan around it with respect to time off work. The techs arrived at the very end of it this time."

"Both Glen and the office were extremely prompt in returning my contact for help, and Clark gave us a call to tell us when he would be by."

"To was very pleasant and seemed eager to help me find the best solution to my problem."

"Service Experts (and Dan and Tom who provided service on the day the job was done) made sure to turn the nightmare install that the previous owners left me with into a safe, high-quality job."

"Polite, prompt and thorough service."

"helpful info and efficient"

"On time, friendly, informative, helpful, clean."

"Explained the function and application of humidifiers operation that requested."

"I must have missed No i question somehow. I gave a No 10 rating for all questions as I am very satisfied with Service Experts."

"The sevi e went well but unfortunately I needed to call back as a clamp wasn't attached correctly. Once that was resolved I was very satisfied."

"Very personable..."

"Im always glad to see Mike MacLean come to service our furnace. He is all about customer service and satisfaction. Isnt that what its all about? Being retired and on a fixed income I appreciate good service for the money I pay. I hope Mike is back next appointment."

"Friendly technician, arrived on time, did what was expected and all concluded in a timely fashion."

"Mike resolve the issues."

"The installers did an excellent job. We had some disagreement about where to install it, but they explained their side and I explained mine and they installed it where I asked. They didn't want to hook up the electricity to it because it was quite a distance is small cramped places, but within a short time, Service Experts sent electrians from another company who did a fast and excellent job too. Thanks so much!!!"

"There were some problems with my AC from the earlier installation and the current team addressed them efficiently and in a friendly fashion."

"Mike told me about what was going on with furnace issue and how he was going to fix it. Friendly, on time and professional."

"even on weekend technician was prompt, courteous,efficient"

"I was satisfied with the quality of service provided by the technician; however, the root cause was a poor ground from the original installation. Nevertheless I was billed almost $250. I left several messages for a manager to call to discuss and never received a call. We have purchased. Furnace, AC and inline water heater. Very disappointing service response."

"Excellent job carried out by two efficient, well trained crew."

"Our concerns were addressed quickly & the repair seems to be working, so we couldn't be happier. Both Jason & Mike are pleasant & highly knowledgable. We really felt their concern that they want us to be happy with our heating/cooling system."

"Prompt and Courteous service"

"Everyone was simply excellent!"

"ontime. friendly. knowledgable. goes above and beyond"

"Always very professional and courteous service."

"When it comes to good, friendly, service its usually smaller, and niche, companies that come to mind. Service Experts consistently debunks that thinking. Always friendly, always responsive, always a fast diagnosis and repair. If I was asked for a recommendation, whether purchase or repair, it would always be Service Experts. (p.s. I didnt name a technician because theyve all been very personable and qualified.)"

"Courteous and respectful to my house..."

"Inspecton and cleaning done in short order."

"On time, friendly, efficient"

"Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."

"Mike Albanese was very professional & friendly.He thoroughly explained what he was doing & why."

"Although the technician was very nice he forgot to put the hose back in the proper spot with the humidifier and once noticed 3 hours later the entire furnace room and carpet into the living area was flooded with water. Service experts St. Catharines was called and I was simply told we are sorry to hear that, I will pass on the information to the management team"

"Technician checked for "gas odour" , everything checked out but odour still is there."

"Polite knowledgeable explained everything"

"The service person replaced the part quickly & was neet."

"Good service."

"I have had a very bad experience with a different company in the past and found both Beverly and Mike both professional, efficient while dealing with my furnace issue."

"very good service"

"Technician quick to spot problem and give recommendation to fix it"

"We had our original appointment cancelled for the second service in a row after arranging our schedule to be home. Service tech is excellent."

"Polite, respectful and did a thorough job."

"He explained everything he did during his inspection and in a language I understood and how well my furnace was or was not working. Fortunately mine is still working well.."

"Receptionist who took our call was polite and upfront about possible wait time. We discovered water leaking from our furnace on Friday night around dinner time and technician, Grant called within 1 hour of our call to say he was on his way. Within 1/2 hour of his arrival the problem was fixed at a reasonable price. Grant was polite and respectful of our property as well as being efficient. Would definitely recommend this company to others."

"Efficient, supportive, explained"

"Mike was very knowledgeable. Explaining everything as he was going along with the tests"

"Arrived early, and let us knowcwhatbhecwas doing"

"technician was friendly"

"Done as promised. Fast. Friendly."

"Technician was punctual, friendly, and professional. Explained what should be replaced (filters) and why. Told the cost upfront and also explained why annual inspection vs warranty"

"Workmen were on time, did the job, kept their work space clean & were respectful"

"you keep asking silly questions in surveys"

"Super professional installation. Work was meticulous and site was left immaculate."

"Great appointment with a friendly and very knowledgeable technician, Derek"

"The entire experience was excellent from the initial phone call, to the technician's repair and recommendations. The tech offered options and was very clear with the costs and savings.The response was very quick and professional."

"Glen was timely, curtious, and informative."

"Aaron conducted a thorough and comprehensive inspection of our heating and cooling equipment. Top notch service."

"Mike McLean arrived on the same day we called to report our furnace was not working (a Saturday) identified the problem and fixed it in a timely manner and with the utmost courtesy."

"The sales rep, Tom, and the service technicians, Chris and Trevor, were all very professional, knowledgeable, polite and punctual. Would highly recommend this team to our friends and family."

"Mike is a very professional, polite & knowledgeable technician. He educated me every service which is very helpful to me. I actually enjoy having my furnace serviced by him"

"Derek was pleasant, thorough and very skilled. He left us feeling confident that our furnace system is in good order."

"Courteous, knowledgeable tech."

"Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."

"John is very knowledgeable and cares about his customers."

"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."

"Always on time. Keeps everything running perfectly."

"They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."

"courteous and puncual"

"Money well spent. Great service that is timely affordable and friendly."

"Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"

"Ken & Shane were very professional, courteous, and very informative."

"On time and efficient in doing the inspection."

"They worked very hard"

"Good service and shared info so I learn more"

"I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."

"Pleasant and efficient technician."

"Cleaned the equipment thoroughly inside and out"

"The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."

"Prompt, courteous and efficient"

"Very Informative and professional"

"Very pleasant! Had confidence in his knowledge as to what he was doing."

"Punctual professional and efficient"

"Very well kept informed on their booking and expected time of arrival."

"Explained what they were doing and did a good clean up."

"I never give 100% there is a,ways room for improvement and growth"

"Very professional and helpful"

"technician very knowledgeable"

"They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."

"Always ready to answer questions."

"He continually worked hard from the moment he arrived until he was finished!"

"professional andcondiderate service"

"Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."

"On time. Professional."

"everything was done in a timely and very professional manner."

"John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"

"Technician was on time. Quickly and efficiently fixed our air conditioner"

"The technician was at our residence in less than 3 hours from our first telephone call. He fixed the problem immediately. He was informative and very pleasant to deal with."

"The sales consultant and both of the technicians did an excellent job. They were very knowledgeable. I appreciated how Ken consulted with me prior to the installation of the wiring for our air conditioner."

"He is very knowlegable"

"Nothing was fixed. Apparently part was ordered and service appt was set up."

"Fast service. Technician was very pleasant, polite and informative."

"I have always found service to be excellent. Great people."

"The install techs, Mike & Derek did a wonderful job-very thorough and very professional; I have no problem with them and I really don't have a problem with John service tech. My problem lies with the person who took the call originally. First it sounded like I woke her up and after I explained that the water heater was fine, the water connections leading to it were leaking she dispatches a service tech who doesn't have the right equipment on his truck to fix the problem. He called his supervisor and set up a call for a tech to come out the next day between 8 and noon. I then get a call from someone in the office wanting to set up an appointment for between 1 and 3. I said that John had set it up through his supervisor between 8 and noon and she said "I don't care what he told you, I'm telling you between 1 and 3". So if I have any problem at all it's with the staff that answers the phone. When Mike and Derek arrived they did the job to my satisfaction and I've not had a problem since. And it is because of them and their proficiency that I'm happy with Service Experts and will answer the remaining questions with them in mind."

"on time. polite and professional"

"Mike discussed the steps he was doing and why to each part of the units that he serviced. The information that he provided gave me a better understanding of how our boiler and air conditioning unit works"

"we were very satisfied with the service"

"I am very satisfied with the service we get from our Tech Mike Albanese. He does an excellent job. He is courteous, on time and the ONLY reason we deal with Service Experts. Treatment we received from salesperson and management after we purchased our heating and air system as well as a tankless which we had issues with left us less than satisfied. As a result we did not recommend your company to others we knew were in need of new systems. We do however recommend Mike very highly for someone who needs service to an existing unit. Long as Mike is there we will continue with our service agreement."

"Clark was on time, polite, explained things well, and provided excellent expert service."

"Michael is very knowledgeable, professional, and friendly answering all my questions."

"Excellent service. Very pleasant and professional."

"I rated 9 because I was expecting a call the day before that it was still on."

"Did exactly as we had hoped. Checked over the existing equipment. Made their analysis and provided us with our options."

"Technician was amazing, both friendly and very helpful."

"Clarke and Paul were professional, and friendly. Gave us some valuable advice on moving forward with our current system."

"Very detail oriented, and checks all aspects of my system."

"Very detailed oriented."

"Self-starter and went about his business efficiently and nice personality."

"Cody is fantastic! Explains everything and is very kind and professional"

"All of the Service Experts representatives that I dealt with were professional, polite and thorough."

"The technician left all of his tools at our house and had to come back."

"Grant was very professional. Explained reason for his visit and went over our purchase from Service Experts, i.e. Furnace/Air Conditioner. He was very thorough and explained about the filter we usually buy and the filter supplied by Service Experts. Signed us up for the Maintenance package. He was excellent. I did try to google a review but had a problem. Same problem I had trying to send a google review when my furnace and air conditioner were installed."

"Very professional and did a great job."

"Very professional"

"Clark was thorough, courteous, and professional."

"Simply because the service provided was extremely good."

"Technician arrived on time, worked very efficiently and left premises neat and tidy"

"He wad prompt and courteous as well as knowledge of his request for the customer."

"Derek was informative regarding our service call, and assured us that everything is in good working order. We have peace of mind ."

"He came in, did the job quickly and was gone."

"Mike is very friendly and takes the time to help educate his customers on how to get most out of their current systems."

"Prompt and courteous"

"On time, pleasant technician."

"Polite and efficient"

"Quick but appeared to be thorough. I could have adjusted the thermostat for him - he didn't need to come through the house to do it."

"Inspected a/c Was quick and quiet. No issues found."

"Always pleasant and helps me to understand what he does"

"Mike was thorough and detailed in his explanations and came up with a recommendation for our issue."

"On time courteous and efficient"

"well done"

"I totally trust Mike that he is taking excellent care of my systems"

"Always courteous and always make the best effort to address needs given circumstances."

"On time. Did tape seams. Tried to get the furnace to make the bang we hear but without success for quite a while."

"Paid 99.00 for inspection that didn't happen,new compositor put in played for service.Temperature went up in our home.Told needed new a.c. and furnace."

"Very honest knowledgeable excellent work no pressure sales neat clean courteous"

"Job got done and I was not even home"

"Very conflicted about the service call. While the service was good, I am not impressed with the nature of the call or the charges incurred. After some research I found there is documented occurrences of defects in the Lennox evaporator coils and there is low probability that Service Experts were not aware of these issues. Instead of cutting right to the issue at hand, I was put through a full service charge and leak detection on the outside unit where the known issues are inside. Also, I bought the unit from Service Experts and cannot believe I am having to pay $1600 to $2800 to fix a 4 year old unit, from a factory defect! Like I said, just not that impressed but will see how this whole thing plays out before making final judgement."

"Very professional and was able to answer a range of questions that I had."

"You came on the same day that I called and fixed the issue with my AC."

"Initially, I had called one of your competitors and after I read their service record comments on their web site, I decided to call your company. I am very pleased with my decision as Mike was the expert I needed to talk to. He was very professional and courteous and totally explained my current requirements and what I should look for in the future. Great job."

"Service was provided same day as my call. Technician arrived in timely manner"

"Courteous initial contact, excellent response time courteous, knowledgeable, efficient technician."

"My request was promptly responded to."

"Very friendly tech. Knowledgeable and on time."

"John is always helpful."

"VERY PROMPT AND FRIENDLY SERVICE FROM THE CALL CENTRE TO THE SERVICE TECHNICIAN."

"Mike offers helpful suggestions and goes about the job in an efficient way. He is a good ambassador for your company."

"The technician was very knowledgable. Provided some useful information. Sorry I can remember his name"

"Great Tech, great interaction and great respect for our home."

"Find your technicians are very polite and do a great job."

"Everyone was very polite and considerate. Things were explained well."

"The technician was polite and did the maintenance service quickly."

"Service representative was punctual, proficient and pleasant to deal with."

"We have been having Mike come by for years and always good service."

"Technician thorough, pleasant and informative."

"Courteous, efficient"

"Excellent service always"

"Didn't turn on A/C to Me or sure it worked before they left"

"I am not sure which interaction with SE this questionnaire is for but I am assuming it is for the last one which was an online chat with a service rep. I posed a question about a warrantee claim and she promised an answer in 2 business days. That was 3 business days ago, with no answer."

"Told me everything wrong and what shouldn't be done and promoted his book but left me with nothing just talk."

"Friendly"

"John is answered all of our questions ans knows what he is doing. Very pleasant to deal with."

"Very knowledgeable and professional, timing should be somewhat tighter."

"Mike was great."

"Technician explained everything he checked and what he found."

"Very professional service from start to finish."

"The service man arrived on time, was very efficient and courteous."

"Mike was courteous - informative-"

"polite, knowledgeable, helpful"

"history of service"

"This is the 2nd time Mike has come and he always answers any questions I have about furnace/ac maintence and even about thermostat. His answers are clear, informative and quite helpful."

"Very pleasant and knowledgeable. Service visit was not at all intrusive."

"We only needed cooling, unit put in the writing ng spot"

"Was personable. Knew his product info."

"Needing new A/C Coils... This new A/C was installed less than 10 years ago.. Had previously added new coolant.. so,, possibly this leak has been there since the beginning.."

"Dan was very professional & thorough."

"Very pleased with service"

"On time.. quick.. thorough"

"Always friendly helpful service"

"100"

"Ken provided exsilent service"

"As always, John is very thorough and always explains all that is going on."

"Friendly, fairly quick service."

"Friendly service willing to listen and provide advise"

"The reps that attend are always knowledgeable, always courteous, and always helpful. Service has always been timely."

"Mike Albanese and AAron did a great job inspecting the air conditioner and getting it ready for the summer run."

"They installed my new furnace the very next day. They were fast, efficient and made sure I knew how my new thermostat worked."

"They were personable, knowledgeable, didn't waste time, and very particular."

"I am pleased with Mikes services. In addition to servicing the furnace and air conditioner, Mike listens when I raise questions. Mike replies with suggestions that would meet my requirements. He also highlights the owner/myself things I need to do and things I should not do to keep the furnace and air conditioner running smoothly. In addition, I have a collapsable garden hose, that I left out for Mike when he was doing the air conditioner service. The hose had a problem, and I thought it was normal. Mike discovered the problem, asked me to mark the problem on the hose, and suggested that I return it to the place of purchase."

"Very thorough and informative. Friendly and obviously knew what he was doing."

"John was punctual, very friendly and thorough."

"Kind of expensive, for the actual work performed"

"The tech was quick and efficient. Answered all my questions to satisfaction."

"It looks like they did a good job, but I required a second visit to finish the job properly and perform all the work indicated on the sales slip."