Service Experts Heating & Air Conditioning Reviews

"Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."

"John is very knowledgeable and cares about his customers."

"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."

"Always on time. Keeps everything running perfectly."

"They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."

"courteous and puncual"

"Money well spent. Great service that is timely affordable and friendly."

"Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"

"Ken & Shane were very professional, courteous, and very informative."

"On time and efficient in doing the inspection."

"They worked very hard"

"Good service and shared info so I learn more"

"I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."

"Pleasant and efficient technician."

"Cleaned the equipment thoroughly inside and out"

"The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."

"Prompt, courteous and efficient"

"Very Informative and professional"

"Very pleasant! Had confidence in his knowledge as to what he was doing."

"Punctual professional and efficient"

"Very well kept informed on their booking and expected time of arrival."

"Explained what they were doing and did a good clean up."

"I never give 100% there is a,ways room for improvement and growth"

"Very professional and helpful"

"technician very knowledgeable"

"They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."

"Always ready to answer questions."

"He continually worked hard from the moment he arrived until he was finished!"

"professional andcondiderate service"

"Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."

"On time. Professional."

"everything was done in a timely and very professional manner."

"John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"

"Technician was on time. Quickly and efficiently fixed our air conditioner"

"The technician was at our residence in less than 3 hours from our first telephone call. He fixed the problem immediately. He was informative and very pleasant to deal with."

"The sales consultant and both of the technicians did an excellent job. They were very knowledgeable. I appreciated how Ken consulted with me prior to the installation of the wiring for our air conditioner."

"He is very knowlegable"

"Nothing was fixed. Apparently part was ordered and service appt was set up."

"Fast service. Technician was very pleasant, polite and informative."

"I have always found service to be excellent. Great people."

"The install techs, Mike & Derek did a wonderful job-very thorough and very professional; I have no problem with them and I really don't have a problem with John service tech. My problem lies with the person who took the call originally. First it sounded like I woke her up and after I explained that the water heater was fine, the water connections leading to it were leaking she dispatches a service tech who doesn't have the right equipment on his truck to fix the problem. He called his supervisor and set up a call for a tech to come out the next day between 8 and noon. I then get a call from someone in the office wanting to set up an appointment for between 1 and 3. I said that John had set it up through his supervisor between 8 and noon and she said "I don't care what he told you, I'm telling you between 1 and 3". So if I have any problem at all it's with the staff that answers the phone. When Mike and Derek arrived they did the job to my satisfaction and I've not had a problem since. And it is because of them and their proficiency that I'm happy with Service Experts and will answer the remaining questions with them in mind."

"on time. polite and professional"

"Mike discussed the steps he was doing and why to each part of the units that he serviced. The information that he provided gave me a better understanding of how our boiler and air conditioning unit works"

"we were very satisfied with the service"

"I am very satisfied with the service we get from our Tech Mike Albanese. He does an excellent job. He is courteous, on time and the ONLY reason we deal with Service Experts. Treatment we received from salesperson and management after we purchased our heating and air system as well as a tankless which we had issues with left us less than satisfied. As a result we did not recommend your company to others we knew were in need of new systems. We do however recommend Mike very highly for someone who needs service to an existing unit. Long as Mike is there we will continue with our service agreement."

"Clark was on time, polite, explained things well, and provided excellent expert service."

"Michael is very knowledgeable, professional, and friendly answering all my questions."

"Excellent service. Very pleasant and professional."

"I rated 9 because I was expecting a call the day before that it was still on."

"Did exactly as we had hoped. Checked over the existing equipment. Made their analysis and provided us with our options."

"Technician was amazing, both friendly and very helpful."

"Clarke and Paul were professional, and friendly. Gave us some valuable advice on moving forward with our current system."

"Very detail oriented, and checks all aspects of my system."

"Very detailed oriented."

"Self-starter and went about his business efficiently and nice personality."

"Cody is fantastic! Explains everything and is very kind and professional"

"All of the Service Experts representatives that I dealt with were professional, polite and thorough."

"The technician left all of his tools at our house and had to come back."

"Grant was very professional. Explained reason for his visit and went over our purchase from Service Experts, i.e. Furnace/Air Conditioner. He was very thorough and explained about the filter we usually buy and the filter supplied by Service Experts. Signed us up for the Maintenance package. He was excellent. I did try to google a review but had a problem. Same problem I had trying to send a google review when my furnace and air conditioner were installed."

"Very professional and did a great job."

"Very professional"

"Clark was thorough, courteous, and professional."

"Simply because the service provided was extremely good."

"Technician arrived on time, worked very efficiently and left premises neat and tidy"

"He wad prompt and courteous as well as knowledge of his request for the customer."

"Derek was informative regarding our service call, and assured us that everything is in good working order. We have peace of mind ."

"He came in, did the job quickly and was gone."

"Mike is very friendly and takes the time to help educate his customers on how to get most out of their current systems."

"Prompt and courteous"

"On time, pleasant technician."

"Polite and efficient"

"Quick but appeared to be thorough. I could have adjusted the thermostat for him - he didn't need to come through the house to do it."

"Inspected a/c Was quick and quiet. No issues found."

"Always pleasant and helps me to understand what he does"

"Mike was thorough and detailed in his explanations and came up with a recommendation for our issue."

"On time courteous and efficient"

"well done"

"I totally trust Mike that he is taking excellent care of my systems"

"Always courteous and always make the best effort to address needs given circumstances."

"On time. Did tape seams. Tried to get the furnace to make the bang we hear but without success for quite a while."

"Paid 99.00 for inspection that didn't happen,new compositor put in played for service.Temperature went up in our home.Told needed new a.c. and furnace."

"Very honest knowledgeable excellent work no pressure sales neat clean courteous"

"Job got done and I was not even home"

"Very conflicted about the service call. While the service was good, I am not impressed with the nature of the call or the charges incurred. After some research I found there is documented occurrences of defects in the Lennox evaporator coils and there is low probability that Service Experts were not aware of these issues. Instead of cutting right to the issue at hand, I was put through a full service charge and leak detection on the outside unit where the known issues are inside. Also, I bought the unit from Service Experts and cannot believe I am having to pay $1600 to $2800 to fix a 4 year old unit, from a factory defect! Like I said, just not that impressed but will see how this whole thing plays out before making final judgement."

"Very professional and was able to answer a range of questions that I had."

"You came on the same day that I called and fixed the issue with my AC."

"Initially, I had called one of your competitors and after I read their service record comments on their web site, I decided to call your company. I am very pleased with my decision as Mike was the expert I needed to talk to. He was very professional and courteous and totally explained my current requirements and what I should look for in the future. Great job."

"Service was provided same day as my call. Technician arrived in timely manner"

"Courteous initial contact, excellent response time courteous, knowledgeable, efficient technician."

"My request was promptly responded to."

"Very friendly tech. Knowledgeable and on time."

"John is always helpful."

"VERY PROMPT AND FRIENDLY SERVICE FROM THE CALL CENTRE TO THE SERVICE TECHNICIAN."

"Mike offers helpful suggestions and goes about the job in an efficient way. He is a good ambassador for your company."

"The technician was very knowledgable. Provided some useful information. Sorry I can remember his name"

"Great Tech, great interaction and great respect for our home."

"Find your technicians are very polite and do a great job."

"Everyone was very polite and considerate. Things were explained well."

"The technician was polite and did the maintenance service quickly."

"Service representative was punctual, proficient and pleasant to deal with."

"We have been having Mike come by for years and always good service."

"Technician thorough, pleasant and informative."

"Courteous, efficient"

"Excellent service always"

"Didn't turn on A/C to Me or sure it worked before they left"

"I am not sure which interaction with SE this questionnaire is for but I am assuming it is for the last one which was an online chat with a service rep. I posed a question about a warrantee claim and she promised an answer in 2 business days. That was 3 business days ago, with no answer."

"Told me everything wrong and what shouldn't be done and promoted his book but left me with nothing just talk."

"Friendly"

"John is answered all of our questions ans knows what he is doing. Very pleasant to deal with."

"Very knowledgeable and professional, timing should be somewhat tighter."

"Mike was great."

"Technician explained everything he checked and what he found."

"Very professional service from start to finish."

"The service man arrived on time, was very efficient and courteous."

"Mike was courteous - informative-"

"polite, knowledgeable, helpful"

"history of service"

"This is the 2nd time Mike has come and he always answers any questions I have about furnace/ac maintence and even about thermostat. His answers are clear, informative and quite helpful."

"Very pleasant and knowledgeable. Service visit was not at all intrusive."

"We only needed cooling, unit put in the writing ng spot"

"Was personable. Knew his product info."

"Needing new A/C Coils... This new A/C was installed less than 10 years ago.. Had previously added new coolant.. so,, possibly this leak has been there since the beginning.."

"Dan was very professional & thorough."

"Very pleased with service"

"On time.. quick.. thorough"

"Always friendly helpful service"

"100"

"Ken provided exsilent service"

"As always, John is very thorough and always explains all that is going on."

"Friendly, fairly quick service."

"Friendly service willing to listen and provide advise"

"The reps that attend are always knowledgeable, always courteous, and always helpful. Service has always been timely."

"Mike Albanese and AAron did a great job inspecting the air conditioner and getting it ready for the summer run."

"They installed my new furnace the very next day. They were fast, efficient and made sure I knew how my new thermostat worked."

"They were personable, knowledgeable, didn't waste time, and very particular."

"I am pleased with Mikes services. In addition to servicing the furnace and air conditioner, Mike listens when I raise questions. Mike replies with suggestions that would meet my requirements. He also highlights the owner/myself things I need to do and things I should not do to keep the furnace and air conditioner running smoothly. In addition, I have a collapsable garden hose, that I left out for Mike when he was doing the air conditioner service. The hose had a problem, and I thought it was normal. Mike discovered the problem, asked me to mark the problem on the hose, and suggested that I return it to the place of purchase."

"Very thorough and informative. Friendly and obviously knew what he was doing."

"John was punctual, very friendly and thorough."

"Kind of expensive, for the actual work performed"

"The tech was quick and efficient. Answered all my questions to satisfaction."

"It looks like they did a good job, but I required a second visit to finish the job properly and perform all the work indicated on the sales slip."

"AS WELL AS THANKING, GLEN GRESCHUK FOR A JOB WELL DONE, WE WOULD ALSO LIKE TO THANK BOTH SERVICE INSTALLORS ON THIS PROJECT - AARON AND CHRIS - WHO WERE BOTH EFFICIENT AND RESPETIVE AS THEY PERFORMED THE INSTALLION OF OUR FURNICE AND AIR CONDITIONER. TO THEM AS WELL, A VERY SINCERE THANK YOU."

"Glen Greschuk, Service Representative was very professional - knowledgeable, patient and relatable. Because of Glen (and his story) my wife and I felt comfortable having Service Experts perform our installation."

"an appointment made five mo. previous with conformation said between noon and 2pm when I called at 10 past 2pm she said it was scheduled for noon till 5pm . I sent sheet back withtechnician showing my confirmed time. My time is valuable also. but technician was excellent."

"Mike Maclean was thorough and very friendly. Always double and triple checking everything he did."

"Technicians always very helpful in passing on maintenance tips"

"Technicians always very helpful in passing on tips that will help with our maintenance."

"great service, on time , no hassle"

"no surprises with visit or time"

"Technician competent."

"Also cleaned the air filter and he didnt have to."

"Paul Newman the sales consultant for a new HVAC system, and the gentleman who came to assess the need for duct cleaning were professional, knowledgeable, and gave suggestions on how should proceed with next steps. My husband and I know going forward that we made the right choice with Service Experts Heating and Air Conditioning."

"100"

"We have been chasing this problem since Jan 2019.The Tech Rep did not give up till we hopefully fixed the problem."

"Cannot answer properly since I am not using the airconditioner in March."

"Polite, on time, friendly, cleaned up after, replaced fixtures that were moved for his access"

"Derek was friendly, helpful, professional and tidy"

"The initial sales consulting was very clear and the installation of our new water heater was schedule quickly. The two young men, Ken and Thomas, were very friendly and more than willing to answer a few questions that I had. They made sure that drop sheets were positioned throughout out house and our the area of installation was left in a very orderly fashion with no debris."

"Thorough explanation"

"Clark was very pleasant and courteous as well as helpful and informative."

"Punctual ... courteous .... mannerly.... knowledgeable... a very dated furnace... thought it through for a fix in a timely fashion. 10/10"

"Arrived when he said he would and did what he had to do cleaned up and set our next service date no problem."

"Great service"

"Mike was very knowledgeable and kind in his work."

"John answered all my questions about proper settings on the furnace."

"Punctual, clean good id showing who he worked for"

"Very pleasant young man, that knew his stuff. Made a couple of good suggestions."

"The technician, Jim, was very kind and competent."

"The Technician was very polite, informative and quickly went about the business of checking the furnace."

"Technician Ken was very friendly , knowledgable, competent and efficient. disruption in the house was minimal and cleanup was good. Grateful that heat could be restored so quickly."

"Our request for a Service call was followed up promptly. Service was given in a very efficient manner."

"Friendly Very helpful Identified the issue Very knowledgeable"

"Very efficient professional and friendly."

"It was a enjoyable service call"

"I was very satisfied when they left, but I have just gone downstairs to get something out of my freezer and discovered that they left it unplugged and I have lost ALL of the food in my freezer!! Hundreds of dollars worth of food ..."

"The technicians (Chris, Thomas and Aaron) were polite, and thoughtful with respect to cleanliness. They installed the equipment in a timely fashion and did not cause us any inconvenience. Chr"

"Excellent -- start to finish"

"They righted a situation that was wrong. I appreciate that."

"Very friendly. Efficient. Answered any and all questions I had."

"Technician efficient, thorough and polite. Explained what the problem was and other possible problem.Made recommendations for future maintenance."

"The technician and sales person sent out were very professional and personable. The only negative aspect id that I have yet to receive the quote for replacement from the sales person."

"As always the technician was friendly, efficient & professional. They have been here so often even the dog recognizes them. Its not their fault the furnace is so unreliable."

"No comment"

"They worked very hard on what turned out to be a very tricky problem to diagnose. The fix wasn't a simple one, but they got to it right away!"

"A real person answered the phone. John B the technician called within 10 minutes and was there before he said he would be. Instead of 45 minutes he arrived within 30 minutes. He was friendly professional and courteous!"

"Timely emergency service and friendly knowledgeable and helpful service tech."

"Fixed problem quickly"

"Came out late at night and got our heat working"

"Quality work"

"I have had three service people since I purchased my new furnace and air condition - Bob - Derek and John - it's a pleasure doing business with Service Experts because every one of the service people they have sent out have been extremely efficient and professional."

"Quick response,, efficient,knowledgeable,staff ( and John). Explained things well, friendly."

"The technician who came out was very affable and courteous."

"Friendly efficient service."

"The tech rep was very good at explaining my problem and giving me options. He also gave hints to make my furnace air con work better in the summer months."

"The techian came out late at night and was concerned about our heating issue"

"No heat when its -25, you need a reliable computer to help and get your heat back. You guys did that 2 times for us. Thank you"

"Mike is friendly and efficient and goes out of his way to be helpful."

"Jim found the problem and quickly solved the issue"

"He explained everything on details."

"My furnace didn't work. I phoned around lunch time. I was booked in for the same afternoon. The technician arrived at 4p and was very friendly. It was complicated but he stayed until the problem was fixed and he had made sure that everything was in proper working order."

"The scheduling person on the phone was helpful and flexible, and both the scheduler and the technician were thorough and listened actively to my concerns. The technician took the time to suggest other improvements I could make to ensure energy-efficiency and protect my home."

"Customer Service from Reception to furnace Service is impeccable. Thank you to all. We've had Service Experts for years so unable to know if pricing is competitive."

"The technician was very thorough."

"Mike was very informative and explained what he was doing and why. Additional information about the water tank. Problem - I thought the water tank was part of the Maintenance contract??"

"Fast service, Good communication, Diagnosed and repaired problem promptly. Did not try to oversell me."

"The technician was friendly and very professional . He was also very informative hen I asked him many questions pertaining to the furnace functions etc."

"Professionally completed as per contract."

"Mike was very skilled knew what he was doing."

"Mike is an excellent tech. He is courteous, knowledgeable. He restored heat to my home, and also initiated other parts replacement as prevention."

"It would be good if the rep would introduce himself with his name. All great otherwise."

"friendly knowledgable courtesy"

"excellent service"

"Absolutely no follow up provided by company. Still waiting to hear the follow up from the visit last week where you told me I needed yet another part (the first $700 part you recommended didn't fix the problem)"

"Clarke was very professional and personable."

"Promp efficient service."

"Always service well done"

"Same service person as last year - helpful and competent approach, thanks."

"Ya, the man was on time, did a thorough job,and went on his way."

"The service technician was very nice. He worked quickly."

"Prompt and knowledgeable representative."

"Your estimate was 100% more than the same repair of installing two pressure switches two years ago, for the same problem. $ 614.00 double the costs previously paid."

"This is the first time anyone has offered to change our batteries in our thermostat"

"Timely, efficient and Derek explained everything clearly to me."

"PLEASANT POLITE KNOWLEDGEABLE"

"A young man had to come from Niagara Falls at 11:45 New Years Eve to fix original tech's mishap that same day"

"See google review"

"Prompt and courteous."

"tech is pleasant, down-to-earth, answers questions, informative, furnace is now silent...thank you Mike"

"Excellent service"

"Mike has been servicing my furnace and a/c for a couple of years now and I have come to trust him completely. He always checks/cleans my equipment thoroughly and I feel very comfortable with him in my home. His is very helpful with advice and very personable."

"The technician gave good service, however the office did not give accurate arrival information resulting in wasting my time to some degree."

"Entire installation was done correctly, so far no issues or concerns have come to light"

"I would recommend the technician to bring all that necessary item to complete the maintenance. For example vinegar to clean filters"

"Mike was able to track down the problem, via Naviens tech service Rep and was able to recommend how to manage the leak from the water heater since the required Naviens parts were on backorder.from"

"Service was prompt, it was polite, a d the Tech was knowledgeable, even though my question/issue was not yet resolved after the call."

"Clarke is excellent. Very thorough and professional."

"Efficient"

"I actually answered this survey a few days ago. We are always very happy with your technicians and your service."

"On time and very proffessional"

"Mature individual that does a professional job."

"The service expert technicians was prompt, knowledgeable, professional and friendly. He was able to restore my heat and advise that my Ecobee needs fixing also. Awaiting your call on that issue."

"Consistently good service"

"The service was great. However, the parts pricing is a FRAUD! The part cost $558, which I thought was extreme when quoted but went ahead because the system was apart and needed completion. Since determined normal price for the "mixing valve" is $133 at Home Depot for exact equivalent product. I feel defrauded by the part cost provided by Service Experts. We had a $12K job done by your firm at 57 Main St. in 2015 and were very pleased, but no more."

"Came when specified. Replaced filter. Told us it was in good condition."

"Technician was pleasant ,informative ,respectful and did an excellent job. Was a pleasure to deal with and felt very comfortable having him in our home."

"Service technician was on time, seemed knowledge on the tasks to perform was very friendly."

"Shane and Aaron, installed my new furnace, they were very efficient, explained the process, answered all my questions, they were open to my requests. Cleaned up the site and were very pleasant."

"Mike always is polite and does a good job!"

"The service technician was friendly and knowledge. He resolved the issue very quickly."

"It was a very professional experience"

"Service technician completed a furnace tuneup service and filter change. Furnace was working fine without issue PRIOR to service visit. Hours later furnace stopped working . Called after hours number to book a service call.. received terrible customer service from agent on the phone. No time frame of when service to be completed ( . no effort to try to offer more assistance) was offered the suggestion to call the office back again if service technician didnt call to schedule a visit today !!! We have been loyal customers of Service Experts for many years and I have NEVER experienced this level of POOR CUSTOMER SERVICE with this company.. So disappointed!!"

"I have had Mike service my residence for 5 years and he does a wonderful, professional job. Always friendly and he knows his products and his line of work."

"I was surprised We had to wait two days for a part& do without a furnace the whole weekend"

"Routine service call."

"Would have rated 10 except found what I learned was a transformer beside furnace. I dont remember it there before but office said it would not affect furnace function. Service technician was v pleasant. I was just a bit uneasy about the part being there which I did not remember"

"Because the guy came to house to inspect and clean my furnace, and his vacuum didn't work and asked if he could use mine, i said no i would clean it out"

"Arrived when expected and was very efficient"

"Knowledgeable and professional agent"

"I paid $90. for nothing except a name of someone else to call who would fix it for me. John put a yellow connector wire on something and used a rubber hammer to get the flame to light. He said you need a new gas valve and light switch. Now I've called someone else and they said (over the phone ) that it sounds like it needs a cleaning. So I have lined up another gas expert to clean it for $75. and get his opinion."

"Minor Point: The technician did not slide the humidifier disc on the furnace flue to the winter position. I noticed he did not do it so, just before he left, I asked him if he was supposed to have done it. We returned to the furnace and I had to show him where it was."

"Mike's service is always excellent and hes always so friendly"

"Called me before they were coming"

"I wish that there was a check list of things that he had to go through so that I could know that he looked at, checked, and or repaired anything. ie checked gauges, documented readings, cleaned valves etc. At work, our servicemen have detailed check lists, and they do diagnostic checks to see if they get a pass/fail etc."

"Clarke did an excellent job in answering my questions. It is great to have someone explain things. I would request Clarke again at my next furnace cleaning. Thanks Clarke"

"Tom Pellegrini explained ductless air conditioning, set the date in a short time and the installers were very neat and quick. I would highly recommend Service Experts."

"Mike Albanese is a very pleasant and efficient gentleman. I use the term gentleman because that is exactly what he is. Always pleasant, knowledgeable and ready to answer any question whether it be insignificant or not. He never leaves a problem unsolved. It is a pleasure to have him take care of our systems. HE IS A GREAT REPRESENTATVE FOR SERVICE EXPERTS."

"The technician was on time, very courteous and wasted no time getting started on the servicing of our furnace and air conditioner."

"thorough work"

"Excellent service - 19 years!!!!"

"Did the agreed upon work on time, and was very pleasant."

"very willing serviceman, will explain problem and solution, always pleasant and a treat to have in our home."

"Very satisfied"

"He took time to explain how to shut down for winter"

"Prompt service"

"Worker was on time. Worked quickly and efficiently. Answered any questions."