Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 975 Reviews
mrs black B.
st catharines, ontario
"Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."
linda T.
st catharines, ontario
mr watson W.
st catharines, ontario
valerie U.
st catharines, ontario
"John is very knowledgeable and cares about his customers."
nigel T.
st catharines, ontario
"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."
eric J.
st. catharines, ontario
"Always on time. Keeps everything running perfectly."
peter M.
st. catharines, ontario
"They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."
brenda T.
hamilton, ontario
mr goyette G.
vineland, ontario
"courteous and puncual"
mrs soucy S.
st catharines, ontario
"Money well spent. Great service that is timely affordable and friendly."
dale B.
fonthill, ontario
"Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"
karin S.
st catharines, ontario
ms paolucci P.
beamsville, ontario
"Ken & Shane were very professional, courteous, and very informative."
mr maceachern M.
ridgeway, ontario
bob luci hallett H.
st catharines, ontario
"On time and efficient in doing the inspection."
christina R.
welland, ontario
"They worked very hard"
janet J.
niagara on the lake, ontario
"Good service and shared info so I learn more"
mr kemball K.
niagara on the lake, ontario
mr deketele D.
st catharines, ontario
"I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."
helen C.
st catharines, ontario
"Pleasant and efficient technician."
carolyn K.
hamilton on, ontario
"Cleaned the equipment thoroughly inside and out"
christine L.
st catharines, ontario
sandie T.
st catharines, ontario
"The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."
mr pockett P.
ridgeway, ontario
"Prompt, courteous and efficient"
mr tisi T.
welland, ontario
"Very Informative and professional"
rose M.
stoney creek, ontario
"Very pleasant! Had confidence in his knowledge as to what he was doing."
gunta S.
st catharines, ontario
"Punctual professional and efficient"
tony N.
st catharines, ontario
mrs veale V.
brantford, ontario
"Very well kept informed on their booking and expected time of arrival."
mr pisani P.
st catharines, ontario
"Explained what they were doing and did a good clean up."
meg S.
st catharines, ontario
"I never give 100% there is a,ways room for improvement and growth"
g M.
st catharines, ontario
"Very professional and helpful"
jason M.
st catharines, ontario
mr burke B.
niagara falls, ontario
"technician very knowledgeable"
egils B.
st catharines, ontario
michelle S.
niagara falls, ontario
trisha B.
st catharines, ontario
mr shriner S.
niagara falls, ontario
"They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."
mrs brydge B.
niagara falls, ontario
"Always ready to answer questions."
ms hill H.
ohsweken, ontario
"He continually worked hard from the moment he arrived until he was finished!"
ann H.
st catharines, ontario
mr kennedy K.
st catharines, ontario
"professional andcondiderate service"
janet E.
ridgeway, ontario
nathan H.
welland, ontario
"Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."
victoria A.
st catharines, ontario
danny L.
st. catharines , ontario
dr corlett C.
port colborne, ontario
"On time. Professional."
mr campbell C.
st catharines, ontario
"everything was done in a timely and very professional manner."
jennifer S.
st catharines, ontario
"John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"
gayle C.
st. catharines, ontario
"Technician was on time. Quickly and efficiently fixed our air conditioner"
mrs hodgson H.
st catharines, ontario
betty G.
niagara falls, ontario
mr quinn Q.
st catharines, ontario
"The technician was at our residence in less than 3 hours from our first telephone call. He fixed the problem immediately. He was informative and very pleasant to deal with."
amy W.
niagara on the lake, ontario
"The sales consultant and both of the technicians did an excellent job. They were very knowledgeable. I appreciated how Ken consulted with me prior to the installation of the wiring for our air conditioner."
jay H.
st. catharines, ontario
"He is very knowlegable"
nathan H.
welland, ontario
"Nothing was fixed. Apparently part was ordered and service appt was set up."
linda C.
st catharines, ontario
"Fast service. Technician was very pleasant, polite and informative."
ms leslie L.
st catharines, ontario
"I have always found service to be excellent. Great people."
mr corr C.
niagara falls, ontario
mr e lemon L.
stevensville, ontario
"The install techs, Mike & Derek did a wonderful job-very thorough and very professional; I have no problem with them and I really don't have a problem with John service tech. My problem lies with the person who took the call originally. First it sounded like I woke her up and after I explained that the water heater was fine, the water connections leading to it were leaking she dispatches a service tech who doesn't have the right equipment on his truck to fix the problem. He called his supervisor and set up a call for a tech to come out the next day between 8 and noon. I then get a call from someone in the office wanting to set up an appointment for between 1 and 3. I said that John had set it up through his supervisor between 8 and noon and she said "I don't care what he told you, I'm telling you between 1 and 3". So if I have any problem at all it's with the staff that answers the phone. When Mike and Derek arrived they did the job to my satisfaction and I've not had a problem since. And it is because of them and their proficiency that I'm happy with Service Experts and will answer the remaining questions with them in mind."
ms toth T.
st catharines, ontario
"on time. polite and professional"
dont H.
fenwick, ontario
michael B.
niagara falls, ontario
"Mike discussed the steps he was doing and why to each part of the units that he serviced. The information that he provided gave me a better understanding of how our boiler and air conditioning unit works"
mr shriner S.
niagara falls, ontario
"we were very satisfied with the service"
angela M.
st catharines, ontario
"I am very satisfied with the service we get from our Tech Mike Albanese. He does an excellent job. He is courteous, on time and the ONLY reason we deal with Service Experts. Treatment we received from salesperson and management after we purchased our heating and air system as well as a tankless which we had issues with left us less than satisfied. As a result we did not recommend your company to others we knew were in need of new systems. We do however recommend Mike very highly for someone who needs service to an existing unit. Long as Mike is there we will continue with our service agreement."
jane M.
welland, ontario
"Clark was on time, polite, explained things well, and provided excellent expert service."
dan J.
beamsville, ontario
mr jenkins J.
st catharines, ontario
"Michael is very knowledgeable, professional, and friendly answering all my questions."
james G.
hamilton, ontario
"Excellent service. Very pleasant and professional."
mr gingras G.
welland, ontario
"I rated 9 because I was expecting a call the day before that it was still on."
vincent T.
niagara on the lake, ontario
"Did exactly as we had hoped. Checked over the existing equipment. Made their analysis and provided us with our options."
ms kasper K.
st catharines, ontario
"Technician was amazing, both friendly and very helpful."
david C.
vineland, ontario
"Clarke and Paul were professional, and friendly. Gave us some valuable advice on moving forward with our current system."
tim C.
virgil, ontario
"Very detail oriented, and checks all aspects of my system."
tim C.
virgil, ontario
"Very detailed oriented."
stephanie c/o C.
niagara falls, ontario
"Self-starter and went about his business efficiently and nice personality."
stephen a l B.
welland, ontario
allison M.
st catharines, ontario
"Cody is fantastic! Explains everything and is very kind and professional"
diane O.
thorold, ontario
"All of the Service Experts representatives that I dealt with were professional, polite and thorough."
jim O.
stoney creek, ontario
"The technician left all of his tools at our house and had to come back."
mr garand G.
st catharines, ontario
ian W.
fonthill, ontario
ruby P.
niagara-on-the-lake, ontario
"Grant was very professional. Explained reason for his visit and went over our purchase from Service Experts, i.e. Furnace/Air Conditioner. He was very thorough and explained about the filter we usually buy and the filter supplied by Service Experts. Signed us up for the Maintenance package. He was excellent. I did try to google a review but had a problem. Same problem I had trying to send a google review when my furnace and air conditioner were installed."
william B.
hamilton, ontario
"Very professional and did a great job."
mr ingraham I.
st catharines, ontario
mr shara S.
st catharines, ontario
mr gorman G.
st catharines, ontario
"Very professional"
mr lepieszo L.
hamilton, ontario
"Clark was thorough, courteous, and professional."
michael W.
st catharines, ontario
"Simply because the service provided was extremely good."
martin F.
fonthill, ontario
"Technician arrived on time, worked very efficiently and left premises neat and tidy"
belinda K.
hamilton, ontario
mrs doan D.
niagara falls, ontario
"He wad prompt and courteous as well as knowledge of his request for the customer."
dianne L.
niagara falls, ontario
"Derek was informative regarding our service call, and assured us that everything is in good working order. We have peace of mind ."
mr rouble R.
niagara falls, ontario
michael R.
fonthill, ontario
"He came in, did the job quickly and was gone."
marjorie L.
st catharines, ontario
"Mike is very friendly and takes the time to help educate his customers on how to get most out of their current systems."
charlie P.
stoney creek, ontario
charles S.
fort erie, ontario
"Prompt and courteous"
dana E.
st catharines, ontario
gary S.
dundas, ontario
"On time, pleasant technician."
doug M.
grimbsy, ontario
"Polite and efficient"
gail F.
fonthill, ontario
"Quick but appeared to be thorough. I could have adjusted the thermostat for him - he didn't need to come through the house to do it."
douglas R.
st catharines, ontario
"Inspected a/c Was quick and quiet. No issues found."
g M.
st catharines, ontario
"Always pleasant and helps me to understand what he does"
brad M.
st catharines, ontario
"Mike was thorough and detailed in his explanations and came up with a recommendation for our issue."
mrs soucy S.
st catharines, ontario
"On time courteous and efficient"
ali B.
st davids, ontario
"well done"
ms naphan N.
hamilton, ontario
"I totally trust Mike that he is taking excellent care of my systems"
mr deketele D.
st catharines, ontario
"Always courteous and always make the best effort to address needs given circumstances."
dennis M.
grimsby, ontario
"On time. Did tape seams. Tried to get the furnace to make the bang we hear but without success for quite a while."
brenda W.
st. catharines, ontario
"Paid 99.00 for inspection that didn't happen,new compositor put in played for service.Temperature went up in our home.Told needed new a.c. and furnace."
marianne M.
fort erie, ontario
"Very honest knowledgeable excellent work no pressure sales neat clean courteous"
ms wallace W.
mount hope, ontario
"Job got done and I was not even home"
mr winnington W.
st catharines, ontario
"Very conflicted about the service call. While the service was good, I am not impressed with the nature of the call or the charges incurred. After some research I found there is documented occurrences of defects in the Lennox evaporator coils and there is low probability that Service Experts were not aware of these issues. Instead of cutting right to the issue at hand, I was put through a full service charge and leak detection on the outside unit where the known issues are inside. Also, I bought the unit from Service Experts and cannot believe I am having to pay $1600 to $2800 to fix a 4 year old unit, from a factory defect! Like I said, just not that impressed but will see how this whole thing plays out before making final judgement."
marianne K.
smithville, ontario
"Very professional and was able to answer a range of questions that I had."
luiza S.
st catharines, ontario
"You came on the same day that I called and fixed the issue with my AC."
mr hendrickse H.
vineland, ontario
jerry C.
st. catharines , ontario
"Initially, I had called one of your competitors and after I read their service record comments on their web site, I decided to call your company. I am very pleased with my decision as Mike was the expert I needed to talk to. He was very professional and courteous and totally explained my current requirements and what I should look for in the future. Great job."
dianna V.
st davids, ontario
"Service was provided same day as my call. Technician arrived in timely manner"
ronald C.
st catharines, ontario
"Courteous initial contact, excellent response time courteous, knowledgeable, efficient technician."
mrs hickey H.
niagara falls, ontario
"My request was promptly responded to."
mrs soucy S.
st catharines, ontario
"Very friendly tech. Knowledgeable and on time."
heather F.
st catharines, ontario
mr sanader S.
hamilton, ontario
frances G.
welland, ontario
"John is always helpful."
tracy H.
ancaster, ontario
"VERY PROMPT AND FRIENDLY SERVICE FROM THE CALL CENTRE TO THE SERVICE TECHNICIAN."
mr highcock H.
st catharines, ontario
"Mike offers helpful suggestions and goes about the job in an efficient way. He is a good ambassador for your company."
mr balthazaar B.
st catharines, ontario
"The technician was very knowledgable. Provided some useful information. Sorry I can remember his name"
mr urquhart U.
grimsby, ontario
"Great Tech, great interaction and great respect for our home."
fred D.
st catharines, ontario
ms diane G.
hamilton, ontario
"Find your technicians are very polite and do a great job."
karen e H.
stoney creek, ontario
"Everyone was very polite and considerate. Things were explained well."
ann V.
niagara falls, ontario
"The technician was polite and did the maintenance service quickly."
mr fawcett F.
virgil, ontario
mr quinn Q.
st catharines, ontario
"Service representative was punctual, proficient and pleasant to deal with."
patricia V.
hamilton, ontario
"We have been having Mike come by for years and always good service."
mrs littleton L.
st catharines, ontario
roy R.
grimsby, ontario
"Technician thorough, pleasant and informative."
diane K.
niagara falls, ontario
wes S.
st. catharines, ontario
"Courteous, efficient"
mr schmidt S.
niagara falls, ontario
mr gyuro G.
wainfleet, ontario
mr chmiel C.
niagara falls, ontario
"Excellent service always"
ms bruce B.
thorold, ontario
"Didn't turn on A/C to Me or sure it worked before they left"
david B.
niagara on the lake, ontario
"I am not sure which interaction with SE this questionnaire is for but I am assuming it is for the last one which was an online chat with a service rep. I posed a question about a warrantee claim and she promised an answer in 2 business days. That was 3 business days ago, with no answer."
mr wells W.
port colborne, ontario
"Told me everything wrong and what shouldn't be done and promoted his book but left me with nothing just talk."
alchi B.
fort erie, ontario
"Friendly"
marie G.
st davids, ontario
"John is answered all of our questions ans knows what he is doing. Very pleasant to deal with."
trinity reform R.
st catharines, ontario
"Very knowledgeable and professional, timing should be somewhat tighter."
irmgard P.
st. catharines, ontario
mr vorkapic V.
hamilton, ontario
"Mike was great."
mrs bowen B.
st catharines, ontario
mr glen G.
thorold, ontario
"Technician explained everything he checked and what he found."
jane R.
st catharines, ontario
"Very professional service from start to finish."
cheryl S.
st.catharines, ontario
"The service man arrived on time, was very efficient and courteous."
anne C.
niagara falls, ontario
"Mike was courteous - informative-"
mrs leach L.
st catharines, ontario
"polite, knowledgeable, helpful"
mr garrow G.
niagara falls, ontario
"history of service"
mr higgins H.
niagara falls, ontario
kelly M.
st catharines, ontario
"This is the 2nd time Mike has come and he always answers any questions I have about furnace/ac maintence and even about thermostat. His answers are clear, informative and quite helpful."
mary-anne S.
brantford, ontario
helen C.
st catharines, ontario
"Very pleasant and knowledgeable. Service visit was not at all intrusive."
mr debruyn D.
grimsby, ontario
mr eppler E.
niagara on the lake, ontario
"We only needed cooling, unit put in the writing ng spot"
mr al B.
st catharines, ontario
"Was personable. Knew his product info."
ms hing H.
hamilton, ontario
"Needing new A/C Coils... This new A/C was installed less than 10 years ago.. Had previously added new coolant.. so,, possibly this leak has been there since the beginning.."
rev. fr. K.
grimsby, ontario
shirley L.
thorold, ontario
mrs black B.
st catharines, ontario
"Dan was very professional & thorough."
norma H.
welland, ontario
"Very pleased with service"
mr stoddart S.
st catharines, ontario
"On time.. quick.. thorough"
john P.
st catharines, ontario
"Always friendly helpful service"
deborah N.
fort erie, ontario
ed V.
st catharines, ontario
mr hlywka H.
welland, ontario
mr dumont D.
st catharines, ontario
"100"
mr dumont D.
st catharines, ontario
"Ken provided exsilent service"
janet J.
niagara on the lake, ontario
"As always, John is very thorough and always explains all that is going on."
linda T.
st catharines, ontario
miss dupuis D.
welland, ontario
"Friendly, fairly quick service."
mr belmore B.
welland, ontario
"Friendly service willing to listen and provide advise"
mr deketele D.
st catharines, ontario
"The reps that attend are always knowledgeable, always courteous, and always helpful. Service has always been timely."
mr poole P.
dundas, ontario
mr pisani P.
st catharines, ontario
"Mike Albanese and AAron did a great job inspecting the air conditioner and getting it ready for the summer run."
mr talbott T.
niagara falls, ontario
jane P.
fort erie, ontario
"They installed my new furnace the very next day. They were fast, efficient and made sure I knew how my new thermostat worked."
jane P.
fort erie, ontario
"They were personable, knowledgeable, didn't waste time, and very particular."
judy B.
st catharines, ontario
"I am pleased with Mikes services. In addition to servicing the furnace and air conditioner, Mike listens when I raise questions. Mike replies with suggestions that would meet my requirements. He also highlights the owner/myself things I need to do and things I should not do to keep the furnace and air conditioner running smoothly. In addition, I have a collapsable garden hose, that I left out for Mike when he was doing the air conditioner service. The hose had a problem, and I thought it was normal. Mike discovered the problem, asked me to mark the problem on the hose, and suggested that I return it to the place of purchase."
mr urquhart U.
grimsby, ontario
mr james S.
dunnville, ontario
"Very thorough and informative. Friendly and obviously knew what he was doing."
val underwood U.
st catharines, ontario
"John was punctual, very friendly and thorough."
david N.
st catharines, ontario
mr romanuk R.
niagara falls, ontario
"Kind of expensive, for the actual work performed"
mrs robson R.
virgil, ontario
mr lindsay L.
grimsby, ontario
"The tech was quick and efficient. Answered all my questions to satisfaction."
brockenshire B.
st catharines, ontario
mr wharram W.
hamilton, ontario
"It looks like they did a good job, but I required a second visit to finish the job properly and perform all the work indicated on the sales slip."
stephen N.
niagara-on-the-lake, ontario
carl J.
niagara on the lake, ontario
"AS WELL AS THANKING, GLEN GRESCHUK FOR A JOB WELL DONE, WE WOULD ALSO LIKE TO THANK BOTH SERVICE INSTALLORS ON THIS PROJECT - AARON AND CHRIS - WHO WERE BOTH EFFICIENT AND RESPETIVE AS THEY PERFORMED THE INSTALLION OF OUR FURNICE AND AIR CONDITIONER. TO THEM AS WELL, A VERY SINCERE THANK YOU."
carl J.
niagara on the lake, ontario
"Glen Greschuk, Service Representative was very professional - knowledgeable, patient and relatable. Because of Glen (and his story) my wife and I felt comfortable having Service Experts perform our installation."
mr chown C.
niagara falls, ontario
"an appointment made five mo. previous with conformation said between noon and 2pm when I called at 10 past 2pm she said it was scheduled for noon till 5pm . I sent sheet back withtechnician showing my confirmed time. My time is valuable also. but technician was excellent."
ken E.
st catharines, ontario
ken K.
stevensville , ontario
"Mike Maclean was thorough and very friendly. Always double and triple checking everything he did."
mr dowling D.
st catharines, ontario
"Technicians always very helpful in passing on maintenance tips"
mr dowling D.
st catharines, ontario
"Technicians always very helpful in passing on tips that will help with our maintenance."
nikki B.
st catharines, ontario
ed M.
niagara falls, ontario
"great service, on time , no hassle"
lucy S.
niagara falls, ontario
"no surprises with visit or time"
mr bettencourt B.
selkirk, ontario
mr winning W.
st catharines, ontario
mrs crowe C.
st catharines, ontario
"Technician competent."
james O.
stoney creek, ontario
"Also cleaned the air filter and he didnt have to."
gordon C.
niagara on the lake, ontario
mrs courtney C.
welland, ontario
chen J.
niagara falls, ontario
mr mann M.
st catharines, ontario
"Paul Newman the sales consultant for a new HVAC system, and the gentleman who came to assess the need for duct cleaning were professional, knowledgeable, and gave suggestions on how should proceed with next steps. My husband and I know going forward that we made the right choice with Service Experts Heating and Air Conditioning."
dennis W.
st catharines, ontario
"100"
dennis W.
st catharines, ontario
"We have been chasing this problem since Jan 2019.The Tech Rep did not give up till we hopefully fixed the problem."
dana E.
st catharines, ontario
mrs schulz S.
st catharines, ontario
"Cannot answer properly since I am not using the airconditioner in March."
lloyd D.
st catharines, ontario
"Polite, on time, friendly, cleaned up after, replaced fixtures that were moved for his access"
bill S.
st catharines, ontario
"Derek was friendly, helpful, professional and tidy"
maurice G.
st catharines, ontario
"The initial sales consulting was very clear and the installation of our new water heater was schedule quickly. The two young men, Ken and Thomas, were very friendly and more than willing to answer a few questions that I had. They made sure that drop sheets were positioned throughout out house and our the area of installation was left in a very orderly fashion with no debris."
mr miller M.
port colborne, ontario
mrs morrison M.
stoney creek, ontario
dana E.
st catharines, ontario
mrs mockford M.
st catharines, ontario
"Thorough explanation"
anne-marie M.
st catharines, ontario
"Clark was very pleasant and courteous as well as helpful and informative."
mr beatty B.
dunnville, ontario
"Punctual ... courteous .... mannerly.... knowledgeable... a very dated furnace... thought it through for a fix in a timely fashion. 10/10"
mrs phillips P.
niagara on the lake, ontario
mr elder E.
vineland, ontario
"Arrived when he said he would and did what he had to do cleaned up and set our next service date no problem."
mr irwin I.
sherkston, ontario
"Great service"
sharon M.
st. catharines, ontario
"Mike was very knowledgeable and kind in his work."
dennis W.
st catharines, ontario
"John answered all my questions about proper settings on the furnace."
mrs bowman B.
grimsby, ontario
"Punctual, clean good id showing who he worked for"
ian W.
fonthill, ontario
"Very pleasant young man, that knew his stuff. Made a couple of good suggestions."
max P.
st. catharines, ontario
"The technician, Jim, was very kind and competent."
mrs lambert L.
niagara falls, ontario
"The Technician was very polite, informative and quickly went about the business of checking the furnace."
mrs weir W.
niagara falls, ontario
diane K.
niagara falls, ontario
gerald P.
grimsby, ontario
"Technician Ken was very friendly , knowledgable, competent and efficient. disruption in the house was minimal and cleanup was good. Grateful that heat could be restored so quickly."
mr scott S.
st catharines, ontario
"Our request for a Service call was followed up promptly. Service was given in a very efficient manner."
keith G.
niagara on the lake, ontario
marlene I.
beamsville, ontario
"Friendly Very helpful Identified the issue Very knowledgeable"
mr h brown B.
st catharines, ontario
mrs holbrook H.
st catharines, ontario
dennis M.
grimsby, ontario
"Very efficient professional and friendly."
mr gorman G.
st catharines, ontario
"It was a enjoyable service call"
cathy P.
niagara falls, ontario
"I was very satisfied when they left, but I have just gone downstairs to get something out of my freezer and discovered that they left it unplugged and I have lost ALL of the food in my freezer!! Hundreds of dollars worth of food ..."
mr grimble G.
niagara on the lake, ontario
"The technicians (Chris, Thomas and Aaron) were polite, and thoughtful with respect to cleanliness. They installed the equipment in a timely fashion and did not cause us any inconvenience. Chr"
mrs pinder P.
st catharines, ontario
"Excellent -- start to finish"
diane C.
grimsby, ontario
ms morrisette M.
niagara falls, ontario
"They righted a situation that was wrong. I appreciate that."
mr narducci N.
st catharines, ontario
cheri L.
wainfleet, ontario
"Very friendly. Efficient. Answered any and all questions I had."
mr jordan J.
beamsville, ontario
pam J.
vineland, ontario
diane C.
grimsby, ontario
"Technician efficient, thorough and polite. Explained what the problem was and other possible problem.Made recommendations for future maintenance."
sam H.
st catharines, ontario
"The technician and sales person sent out were very professional and personable. The only negative aspect id that I have yet to receive the quote for replacement from the sales person."
douglas R.
st catharines, ontario
"As always the technician was friendly, efficient & professional. They have been here so often even the dog recognizes them. Its not their fault the furnace is so unreliable."
mr ryan R.
st catharines, ontario
"No comment"
mr neale N.
st catharines, ontario
"They worked very hard on what turned out to be a very tricky problem to diagnose. The fix wasn't a simple one, but they got to it right away!"
mrs cousineau C.
st catharines, ontario
"A real person answered the phone. John B the technician called within 10 minutes and was there before he said he would be. Instead of 45 minutes he arrived within 30 minutes. He was friendly professional and courteous!"
mr kemball K.
niagara on the lake, ontario
jennifer S.
st catharines, ontario
"Timely emergency service and friendly knowledgeable and helpful service tech."
douglas R.
st catharines, ontario
"Fixed problem quickly"
mr hanns H.
welland, ontario
"Came out late at night and got our heat working"
mr joseph J.
ancaster, ontario
heidi S.
crystal beach, ontario
"Quality work"
stephanie c/o C.
niagara falls, ontario
"I have had three service people since I purchased my new furnace and air condition - Bob - Derek and John - it's a pleasure doing business with Service Experts because every one of the service people they have sent out have been extremely efficient and professional."
mr kemball K.
niagara on the lake, ontario
"Quick response,, efficient,knowledgeable,staff ( and John). Explained things well, friendly."
mr gerling G.
port robinson, ontario
"The technician who came out was very affable and courteous."
anne S.
st catharines, ontario
"Friendly efficient service."
charles P.
niagara on the lake, ontario
dennis W.
st catharines, ontario
"The tech rep was very good at explaining my problem and giving me options. He also gave hints to make my furnace air con work better in the summer months."
mr hanns H.
welland, ontario
"The techian came out late at night and was concerned about our heating issue"
greg G.
st davids, ontario
"No heat when its -25, you need a reliable computer to help and get your heat back. You guys did that 2 times for us. Thank you"
gail F.
fonthill, ontario
"Mike is friendly and efficient and goes out of his way to be helpful."
mr or d gwartz G.
st catharines, ontario
"Jim found the problem and quickly solved the issue"
mrs edewor E.
niagara falls, ontario
"He explained everything on details."
karin S.
st catharines, ontario
"My furnace didn't work. I phoned around lunch time. I was booked in for the same afternoon. The technician arrived at 4p and was very friendly. It was complicated but he stayed until the problem was fixed and he had made sure that everything was in proper working order."
victoria A.
st catharines, ontario
"The scheduling person on the phone was helpful and flexible, and both the scheduler and the technician were thorough and listened actively to my concerns. The technician took the time to suggest other improvements I could make to ensure energy-efficiency and protect my home."
mr mccalmon M.
port colborne, ontario
"Customer Service from Reception to furnace Service is impeccable. Thank you to all. We've had Service Experts for years so unable to know if pricing is competitive."
hany H.
st catharines, ontario
st presbyterian P.
st. catharines, ontario
"The technician was very thorough."
mary C.
mount hope, ontario
"Mike was very informative and explained what he was doing and why. Additional information about the water tank. Problem - I thought the water tank was part of the Maintenance contract??"
ms helmbreukelman H.
st catharines, ontario
"Fast service, Good communication, Diagnosed and repaired problem promptly. Did not try to oversell me."
mr fabris F.
st catharines, ontario
marylou B.
st catharines, ontario
"The technician was friendly and very professional . He was also very informative hen I asked him many questions pertaining to the furnace functions etc."
st presbyterian P.
st. catharines, ontario
"Professionally completed as per contract."
mr shaw S.
st catharines, ontario
"Mike was very skilled knew what he was doing."
ida V.
st catharines, ontario
"Mike is an excellent tech. He is courteous, knowledgeable. He restored heat to my home, and also initiated other parts replacement as prevention."
mr scott S.
st catharines, ontario
"It would be good if the rep would introduce himself with his name. All great otherwise."
mr rayner R.
st cathrines, ontario
"friendly knowledgable courtesy"
roger K.
grimsby, ontario
"excellent service"
erin C.
st catharines, ontario
"Absolutely no follow up provided by company. Still waiting to hear the follow up from the visit last week where you told me I needed yet another part (the first $700 part you recommended didn't fix the problem)"
marianne K.
smithville, ontario
"Clarke was very professional and personable."
claudia S.
pelham, ontario
"Promp efficient service."
vernon M.
port colborne, ontario
radu M.
hamilton, ontario
"Always service well done"
mr dailerian D.
st catharines, ontario
john W.
niagara falls, ontario
mr adachi A.
thorold, ontario
kenneth Y.
niagara on the lake, ontario
"Same service person as last year - helpful and competent approach, thanks."
michael R.
fonthill, ontario
"Ya, the man was on time, did a thorough job,and went on his way."
mr mcdermid M.
grimbsy, ontario
barbara M.
st catharines, ontario
"The service technician was very nice. He worked quickly."
mr king K.
vineland, ontario
mrs sendzik S.
pelham, ontario
"Prompt and knowledgeable representative."
ms salvador S.
st catharines, ontario
"Your estimate was 100% more than the same repair of installing two pressure switches two years ago, for the same problem. $ 614.00 double the costs previously paid."
mr adachi A.
thorold, ontario
mr burger B.
st catharines, ontario
ena B.
niagara falls, ontario
"This is the first time anyone has offered to change our batteries in our thermostat"
miss strilec S.
niagara falls, ontario
"Timely, efficient and Derek explained everything clearly to me."
mr doug M.
grimbsy, ontario
"PLEASANT POLITE KNOWLEDGEABLE"
ms dejneka D.
st catharines, ontario
"A young man had to come from Niagara Falls at 11:45 New Years Eve to fix original tech's mishap that same day"
gerry O.
ancaster, ontario
"See google review"
charles S.
fort erie, ontario
"Prompt and courteous."
mary D.
st. catharines, ontario
"tech is pleasant, down-to-earth, answers questions, informative, furnace is now silent...thank you Mike"
lou S.
smithville, ontario
"Excellent service"
mr s hartman H.
st catharines, ontario
david B.
niagara on the lake, ontario
sheila N.
hamilton, ontario
"Mike has been servicing my furnace and a/c for a couple of years now and I have come to trust him completely. He always checks/cleans my equipment thoroughly and I feel very comfortable with him in my home. His is very helpful with advice and very personable."
deborah N.
fort erie, ontario
"The technician gave good service, however the office did not give accurate arrival information resulting in wasting my time to some degree."
mr ted S.
beamsville, ontario
"Entire installation was done correctly, so far no issues or concerns have come to light"
nidhi J.
dundas, ontario
"I would recommend the technician to bring all that necessary item to complete the maintenance. For example vinegar to clean filters"
mr fox F.
st catharines, ontario
douglas R.
st catharines, ontario
egils B.
st catharines, ontario
"Mike was able to track down the problem, via Naviens tech service Rep and was able to recommend how to manage the leak from the water heater since the required Naviens parts were on backorder.from"
mr deketele D.
st catharines, ontario
"Service was prompt, it was polite, a d the Tech was knowledgeable, even though my question/issue was not yet resolved after the call."
charles P.
niagara on the lake, ontario
mr lepieszo L.
hamilton, ontario
"Clarke is excellent. Very thorough and professional."
edward P.
niagara falls, ontario
"Efficient"
max C.
fonthill, ontario
"I actually answered this survey a few days ago. We are always very happy with your technicians and your service."
mrs phillips P.
niagara on the lake, ontario
mr pelletier P.
st catharines, ontario
mr gorman G.
st catharines, ontario
"On time and very proffessional"
mrs doan D.
niagara falls, ontario
"Mature individual that does a professional job."
ida V.
st catharines, ontario
"The service expert technicians was prompt, knowledgeable, professional and friendly. He was able to restore my heat and advise that my Ecobee needs fixing also. Awaiting your call on that issue."
max C.
fonthill, ontario
"Consistently good service"
carson M.
st catharines, ontario
"The service was great. However, the parts pricing is a FRAUD! The part cost $558, which I thought was extreme when quoted but went ahead because the system was apart and needed completion. Since determined normal price for the "mixing valve" is $133 at Home Depot for exact equivalent product. I feel defrauded by the part cost provided by Service Experts. We had a $12K job done by your firm at 57 Main St. in 2015 and were very pleased, but no more."
mr smith S.
dunnville, ontario
"Came when specified. Replaced filter. Told us it was in good condition."
mrs phillips P.
niagara on the lake, ontario
alison D.
st catharines, ontario
"Technician was pleasant ,informative ,respectful and did an excellent job. Was a pleasure to deal with and felt very comfortable having him in our home."
james G.
stoney creek, ontario
"Service technician was on time, seemed knowledge on the tasks to perform was very friendly."
christine G.
st. catharines, ontario
"Shane and Aaron, installed my new furnace, they were very efficient, explained the process, answered all my questions, they were open to my requests. Cleaned up the site and were very pleasant."
mr kemball K.
niagara on the lake, ontario
robert W.
st catharines, ontario
"Mike always is polite and does a good job!"
mr gerling G.
port robinson, ontario
"The service technician was friendly and knowledge. He resolved the issue very quickly."
mr gorman G.
st catharines, ontario
"It was a very professional experience"
joanne D.
st.catharines, ontario
"Service technician completed a furnace tuneup service and filter change. Furnace was working fine without issue PRIOR to service visit. Hours later furnace stopped working . Called after hours number to book a service call.. received terrible customer service from agent on the phone. No time frame of when service to be completed ( . no effort to try to offer more assistance) was offered the suggestion to call the office back again if service technician didnt call to schedule a visit today !!! We have been loyal customers of Service Experts for many years and I have NEVER experienced this level of POOR CUSTOMER SERVICE with this company.. So disappointed!!"
mrs ford F.
niagara on the lake, ontario
patricia V.
dundas, ontario
"I have had Mike service my residence for 5 years and he does a wonderful, professional job. Always friendly and he knows his products and his line of work."
jim H.
thorold, ontario
"I was surprised We had to wait two days for a part& do without a furnace the whole weekend"
j M.
st catharines, ontario
michael J.
st catharines, ontario
"Routine service call."
helen W.
niagara falls, ontario
gary G.
notl, ontario
diane H.
st. catharines, ontario
cathryn B.
st catharines, ontario
"Would have rated 10 except found what I learned was a transformer beside furnace. I dont remember it there before but office said it would not affect furnace function. Service technician was v pleasant. I was just a bit uneasy about the part being there which I did not remember"
shane C.
fort erie, ontario
"Because the guy came to house to inspect and clean my furnace, and his vacuum didn't work and asked if he could use mine, i said no i would clean it out"
stephen H.
welland, ontario
"Arrived when expected and was very efficient"
m F.
st catharines, ontario
"Knowledgeable and professional agent"
susan g.
st. catharines, ontario
"I paid $90. for nothing except a name of someone else to call who would fix it for me. John put a yellow connector wire on something and used a rubber hammer to get the flame to light. He said you need a new gas valve and light switch. Now I've called someone else and they said (over the phone ) that it sounds like it needs a cleaning. So I have lined up another gas expert to clean it for $75. and get his opinion."
shirley L.
thorold, ontario
shael G.
st catharines, ontario
"Minor Point: The technician did not slide the humidifier disc on the furnace flue to the winter position. I noticed he did not do it so, just before he left, I asked him if he was supposed to have done it. We returned to the furnace and I had to show him where it was."
kevin B.
niagara falls, ontario
diane D.
st catharines, ontario
"Mike's service is always excellent and hes always so friendly"
gord T.
st catharines, ontario
"Called me before they were coming"
patricia L.
st catharines, ontario
"I wish that there was a check list of things that he had to go through so that I could know that he looked at, checked, and or repaired anything. ie checked gauges, documented readings, cleaned valves etc. At work, our servicemen have detailed check lists, and they do diagnostic checks to see if they get a pass/fail etc."
mario B.
niagara on the lake, ontario
"Clarke did an excellent job in answering my questions. It is great to have someone explain things. I would request Clarke again at my next furnace cleaning. Thanks Clarke"
barbara M.
st. catharines, ontario
"Tom Pellegrini explained ductless air conditioning, set the date in a short time and the installers were very neat and quick. I would highly recommend Service Experts."
annette G.
niagara on the lake, ontario
"Mike Albanese is a very pleasant and efficient gentleman. I use the term gentleman because that is exactly what he is. Always pleasant, knowledgeable and ready to answer any question whether it be insignificant or not. He never leaves a problem unsolved. It is a pleasure to have him take care of our systems. HE IS A GREAT REPRESENTATVE FOR SERVICE EXPERTS."
david L.
smithville, ontario
"The technician was on time, very courteous and wasted no time getting started on the servicing of our furnace and air conditioner."
bruce S.
st catharines, ontario
"thorough work"
bob J.
st catharines, ontario
"Excellent service - 19 years!!!!"
david B.
niagara on the lake, ontario
"Did the agreed upon work on time, and was very pleasant."
michael M.
fonthill, ontario
"very willing serviceman, will explain problem and solution, always pleasant and a treat to have in our home."
g M.
st catharines, ontario
"Very satisfied"
ross M.
st catharines, ontario
"He took time to explain how to shut down for winter"
maureen G.
port colborne, ontario
"Prompt service"
philip C.
st catharines, ontario
"Worker was on time. Worked quickly and efficiently. Answered any questions."
joseph S.
niagara on the lake, ontario
"Service man was knowledgeable and knew what he was doing."
karl S.
st catharines, ontario
michael .
fonthill, ontario
"pleasant and informative technician who was very helpful"
g M.
st catharines, ontario
"Michael is a very capable technician and takes time to answer questions so I can understand."
joan J.
beamsville, ontario
"I was very pleased how fast the service guy, Matt, arrived at my house to fix the problem with my thermostat. He was so nice and very professional."
denise B.
beamsville, ontario
"Great friendly personality"
glenn M.
niagara on the lake, ontario
"Great technician, good advice wonderful demeanor"