Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,217 Reviews
danielle A.
st catharines, ontario
"The technician was very thorough, and answered all my questions"
roy R.
grimsby, ontario
"Michael was thorough and made sure the equipment was tested and cleaned. He provided input on using the automatic thermostat which was useful. He provided an options available on the furnace filter and explained how the UV light needs to be maintained. Overall great service as I come to expect from service experts. Minor quibble, we have had different advice from different service people since installation last year which was not the same as Michael's leading to some confusion on the appropriate use of the new equipment."
charlie W.
ancaster, ontario
"Excellent !"
patricia V.
hamilton, ontario
"We have had Mike come to the home for years and he knows the furnace and air conditioner. He is always a pleasure to see him and he knows his stuff and does good work."
roy R.
st catharines, ontario
"Everything was explained in easy Terms"
david B.
niagara on the lake, ontario
"Tech arrived over 2 hours past arranged time. Tech tried to sell me a water heater that I did not need. Service of furnace and boiler was fine."
mr glaab G.
fonthill, ontario
"Friendly, thorough service."
ms schneiderman S.
crystal beach, ontario
"Josh (I'm really hoping I have his name correctly!!!) is personable, helpful & very good at his job."
rosemary H.
welland, ontario
"Mike is pleasant and informative and efficient. He has always provided good service and I have never had equipment fail."
doug Q.
beamsville, ontario
"Brought Service man in to walk me through the thermostat controls he went through each and every one in great detail also reattached loose unit to the wall properly."
ernest D.
st catharines, ontario
g M.
st catharines, ontario
"Michael is always professional,polite and helpful"
carolyn K.
hamilton on, ontario
"Mike Maclean fixed the leak of refrigerant that had caused the air handler to leak back in July (it leaked into the room below). The technician back in July said he didn't know why the air handler had frozen and the drain wasn't blocked. He just topped up the refrigerant but didn't fix the leak. Mike inspires confidence that he'll do the job properly."
mr burke B.
niagara falls, ontario
"one of the original installers of the equipment. knowledgeable, friendly, careful in regards to covid"
karl S.
st catharines, ontario
hallie C.
niagara falls, ontario
mrs wodchis W.
st catharines, ontario
"Professional, friendly, knowledgeable"
mr belmore B.
welland, ontario
tony N.
st catharines, ontario
michelle J.
st catharines, ontario
"Everybody was friendly, on time and super helpful! They walked me through all my options and the whole process and all of my questions were answered with professionalism !"
janice P.
st catharines, ontario
"good explanation prompt service friendly and professional"
jason M.
st catharines, ontario
"Service was on time and completed efficiently with a report when completed."
wayne B.
smithville 5197586249, ontario
"Very informative answering my questions. He wasted not was direct with inspection of furnace and ac"
john R.
port colborne, ontario
"prompt and efficient. Solved the issue and allowed me to learn the solution"
dennis W.
st catharines, ontario
"We had requested Mike as we have had him in the past, and he is really good at working out the furnace issues. He showed up a few hours and got us back up and running."
don D.
niagara on the lake, ontario
mr colling C.
hamilton, ontario
mrs jansen J.
vineland, ontario
ron P.
grimsby, ontario
"Derek informed me of every aspect of the equipment inspection"
mr macdonald M.
st catharines, ontario
"very professionnally work."
mrs veale V.
brantford, ontario
"On time, courteous,."
gerry O.
ancaster, ontario
"Professional and efficient."
peter M.
st. catharines, ontario
"Dan arrived promptly, found the problem and repaired it. He explained what he did and also installed another device that just recently became available. He was friendly and courteous."
joe N.
port colborne, ontario
"Very accomadating. Called 3 times when a tech was available couldn't make first 2 times.The tech was very helpful and explained every thing about the AC."
mr ivey I.
st catharines, ontario
william V.
niagara on the lake, ontario
"Response to our call to 24 hr emergency line was immediate. Derek was a pleasure to deal with. Our problem was lack of A/C. Derek quickly confirmed problem was with outside condenser unit. Cause determined to be no pressure in refrigerant lines - ie loss of R410A Freon."
mr goyette G.
vineland, ontario
"Courteous and efficient"
charlie W.
ancaster, ontario
"Great personality and knowledge"
deb B.
welland, ontario
donna B.
st catharines, ontario
"They were quick to service the call but the quote that came through to replace the air conditioning unit was just the price - no make/model, warranty info. A formal quote was not provided. I had to request more information with regards to the above and it just came through as a text, again not a formal quote. Beyond that, the price offered was $1000 higher than another company for the exact Lennox AC unit. When I called to follow up at the office, Jen couldn't explain why there was such a price disparity - that I needed to follow up with Don to explain. I decided to go with the other company."
joe S.
jordan, ontario
"Derek was friendly, explained everything and worked well"
mrs stiller S.
mount hope, ontario
dana E.
st catharines, ontario
tim C.
virgil, ontario
walter S.
lowbanks, ontario
"Dan and Matt were very professional, friendly and answered all our questions"
ken Y.
niagara on the lake, ontario
"Because the service technician took time and effort and was diligent about conducting a thorough service."
stephen B.
welland, ontario
"Technician was very respectful and very thorough."
mrs weir W.
niagara falls, ontario
"very friendly"
ms knipe K.
niagara on the lake, ontario
"The service people were prompt, courteous and very helpful. It didn't take them long to assess the problem and suggested a solution."
mrs frost F.
fonthill, ontario
"Tech was efficient, polite and followed the rules necessitated by coved 19."
mr balthazaar B.
st catharines, ontario
"The technician arrived as scheduled and was very pleasant"
mr vanlieshout V.
dunnville, ontario
mr paul joly J.
grimsby, ontario
bethany church C.
st catharines, ontario
charles K.
st catharines, ontario
"Technician was on time, knew his craft , was clean and concise in his explanations."
raymond S.
niagara falls, ontario
dr cruise C.
st catharines, ontario
"Prompt professional honest and pleasant to work with"
marianne G.
jordan station, ontario
"Service men were very friendly, helpful, and knew very quickly, exactly what needed to be repaired. I called in the late morning and within a few hours the service men were here and the AC was fixed and running."
mr custance C.
niagara falls, ontario
"On time, polite, informative."
mrs black B.
st catharines, ontario
"Josh was very professional , competent & pleasant. He found the problem quickly & got our air conditioner working again."
mr debruyn D.
grimsby, ontario
"M. did a very thorough job."
dan L.
ancaster, ontario
"John has previously serviced our furnace and AC very thorough and knowledgeable. Sadly unlike the previous two service visits(not John) that left us without AC for 4 days min 30+C weather due to simply changing the air filter."
barb S.
st. catharines, ontario
"Very professional. Took time to answer our questions as they installed a/c and furnace. Great work ethic and great work, would highly recommend this team!"
mrs talbot T.
niagara falls, ontario
"Assosicate was on time, very polite, maintained social distancing and did his job efficiently. I was very pleased."
steve R.
thorold, ontario
"Clarke responded to my service call immediatly, unit was repaired under a half hour, unbelievable service."
mrs amy W.
niagara on the lake, ontario
mrs underwood U.
ridgeway, ontario
"John cares about his customers and always ensures we are happy with his service."
mr sanader S.
hamilton, ontario
mr vincent H.
st catharines, ontario
"Mike is a great ambassador skil Mike is a great ambassador for your company and a skilled technician."
karl S.
st catharines, ontario
stan G.
st catharines, ontario
g M.
st catharines, ontario
"On time always helpful. Answers all my questions"
lois D.
st catharines, ontario
lori S.
smithville, ontario
"Chris and Aaron were on time, and rolled out the red carpet in our home. They kept their work area clean. They were very knowledgeable and walked us through the new system."
stuart W.
virgil, ontario
"Service was fast.Technician was knowledgeable,and friendly.Took the time to fully explain , verify the problem and fix it keeping us in the loop throughout.Derek has serviced our equipment before and we have always been appreciative of his performance.."
mr anderson A.
st catharines, ontario
"they showed up at the arranged time, were very friendly and did a great job with the install, cleaned up all the areas they worked after finishing"
ruth B.
st.catharines, ontario
jesse R.
stoney creek, ontario
"The service technician was very professional and I was pleased with the service he provided."
mr schwarz S.
ancaster, ontario
"Derek was great. He was very personable and knew his stuff when it came to the A/C and Heating."
marianne K.
smithville, ontario
"Very professional"
jack M.
welland, ontario
"Mitch completed the work effectively & efficiently."
mr shaw S.
st catharines, ontario
"SE have always responded to our needs quickly and provided excellent service. Our recent service was due to a problem with the manufacturers part. They addressed this issue as soon as the part was available."
beth C.
fort erie, ontario
ms naphan N.
hamilton, ontario
"solved the problem"
vincent T.
niagara on the lake, ontario
"Knowledgeable friendly technicians"
trinity reform R.
st catharines, ontario
mr andrade A.
grimsby, ontario
vern H.
welland, ontario
"Clark was worth his weight in gold. I found Dave very nice and easy to get along with, but his opinion about "Service Experts" seemed a bit "over the top", like there is no other company out there who knows what they're doing."
lauren E.
hamilton, ontario
"Aaron was fantastic. This is my first home and Ive left my units unserviced for a few years. Aaron took the time to explain my furnace and AC units and made recommendations to prolong their life. Aaron took pride in his work I would be happy to welcome him back into my home for future service work."
mrs bootes B.
st catharines, ontario
"Called ahead. On time and was helpful."
kim D.
niagara falls, ontario
mr fawcett F.
virgil, ontario
"On time, efficient, professional, friendly"
mr h brown B.
st catharines, ontario
ms giammichele G.
hamilton, ontario
mr glen G.
thorold, ontario
"Derek was very professional with his job and pointed out a few things I should do."
mr butler B.
st catharines, ontario
"Because the technician was very polite and efficient. There were no surprises."
mrs grindrod G.
vineland station, ontario
"Slow to respond"
mr dent D.
brantford, ontario
"Thorough and professional"
edward P.
niagara falls, ontario
"Fast and efficient"
mr elder E.
vineland, ontario
"On time/fast and service and a job well done."
anne S.
st catharines, ontario
"Prompt, polite, efficient service"
allan M.
niagara on the lake, ontario
"on time - good explanation - took extra time to review"
david M.
fonthill, ontario
"Technician was knowledgeable and very helpful in explaining what he was doing and answering any questions we had."
maureen G.
niagara on the lake, ontario
"On time, polite, completed service in a timely manner and explained what was performed"
mrs dean D.
st catharines, ontario
"On time. Very tidy"
mr courchesne C.
fort erie, ontario
mrs hazlett H.
fonthill, ontario
"Service tech was very pleasant and patient, answering all my questions."
mr saad S.
ancaster, ontario
mrs bowen B.
st catharines, ontario
"Speedy and efficient"
mr hlywka H.
welland, ontario
"Thorough and professional"
david B.
niagara on the lake, ontario
stuart W.
virgil, ontario
"Technician friendly,knowledgeable and efficient"
mr belmore B.
welland, ontario
lynne T.
st catharines, ontario
"The entire experience was handled in a very friendly and professional manner."
miss dupuis D.
welland, ontario
"Very kind , helpful and quick ."
diane K.
niagara falls, ontario
"very cordial and wore a mask, very much appreciated and went out of his way to provide information , just a little disappointed that i wasnt called on thursday morning about the appointment for friday morning"
barbara L.
st. catharines, ontario
"The tech was polite, efficient and informative"
mrs burnagiel B.
niagara falls, ontario
"Aaron was very efficent. Best service person I've had from you company."
mr pisani P.
st. catharines, ontario
"Did not take shortcuts. Great job."
julie U.
st catharines, ontario
"The technician was not fully able to resolve my issue"
mr oakes O.
st catharines, ontario
"The technician was knowledgeable, friendly and the work appeared to be carried out satisfactorily."
victoria A.
st catharines, ontario
"The technician, Aaron, was very considerate and respectful of my caution around COVID. Did a great job and explained things to me when I asked!"
lucy S.
niagara falls, ontario
"Courteous and explained about the service provided"
mr rehman R.
beamsville, ontario
"Over exaggerated cost, using Costco network. Not competitive in the market."
mr coring C.
welland, ontario
mark S.
beamsville, ontario
mr pooley P.
welland, ontario
"Fast, efficient & very helpful after installation."
michael B.
st catharines, ontario
"He was quick, courteous, and efficient."
mr redman R.
vineland, ontario
"Done in and out quickly. Seems all was done & checked with my wife doing the thermostat duties."
mr goulet G.
st catharines, ontario
"The technician was very aware of being safe during this pandemic and kept his distance from me because I am not well."
mrs morrison M.
stoney creek, ontario
"Good service polite and informative"
tim C.
virgil, ontario
"I had a hot water leak during COVID 19, and Jennifer sent a Tech out almost immediately. The Tech was very aware of the times we live in, but he completed the repair without hesitation, and we are most grateful they came. We wouldnt hesitate in recommending Service Experts to friends and family."
paul T.
fonthill , ontario
"Two reasons. The job had a very tight time constraint related to a returning snowbird and although the initial diagnosis was incorrect Dereks methodical and intuitive assessment solved the furnace problem."
mr elder E.
vineland, ontario
barbara N.
niagara falls, ontario
"Technician was very friendly and explained to us the exact problem with our furnace."
annette J.
stoney creek, ontario
"They were on time. Clean, and timely"
mr bigec B.
grimsby, ontario
mrs underwood U.
ridgeway, ontario
"Service tech was punctual and very courteous and answered our concerns to our satisfaction"
mr tong T.
fonthill, ontario
"We still haven't heard back about the duct cleaning which is on the contract as well. It would be nice if we are better informed."
keith G.
niagara on the lake , ontario
"The technician (Mike A.) carried out the necessary service on my furnace in a thorough and competent manner. The problems I had been experiencing were resolved. Mike explained what he was doing and why. Good communication skills."
mr danch D.
welland, ontario
"One of the units were put in poorly, we had to request proper installation...I had issues with this. This was alot of money and I should not have had to get as stressed as I did..."
d H.
st catharines, ontario
"The service was v-good. The $ was a little steep"
mary C.
mount hope, ontario
anne-marie M.
st catharines, ontario
"Both Mike and Rachael were pleasant and professional. They shared some useful tips and information regarding my furnace and equipment. Excellent service as always!"
paul K.
port colborne, ontario
"Very quick and efficient service"
mr h brown B.
st catharines, ontario
"The technician took extra time to check every thing instead of rushing to finish."
kelley M.
st catharines, ontario
"Grant was very professional, knowlegable and helpful by anwering and explaining his answers clearly and consisely. I felt like my furnace was in good hands."
la a soleil S.
welland, ontario
mr ivey I.
st catharines, ontario
mr ryan R.
st catharines, ontario
historical S.
niagara on the lake, ontario
"When explaining the maintenance or repair needs moving forward, he showed pictures of our devices to help explain the issues."
lorraine N.
st catharines, ontario
"Offered and explained upgrades but did not push."
jocelyne L.
st catharines, ontario
michael B.
st catharines, ontario
"Service and installation was very professional & efficient."
stan T.
niagara falls, ontario
"Response time to my call was good. Problem found and repaired quickly."
terry H.
st catharines, ontario
mr ordowich O.
stoney creek, ontario
"Very punctual and took off boots to service."
ms timco T.
st catharines, ontario
"Mike was very professional, called before he came and did his job efficiently."
ms kasper K.
st catharines, ontario
"Technician provided great service"
ruth B.
st.catharines, ontario
mr jordan J.
beamsville, ontario
"Mike is always pleasant to deal with."
stephanie c/o C.
niagara falls, ontario
"I found the technician very polite, efficient and it took very little time to do the job. He explained every thing in detail to me and how things worked. Job well done."
gail F.
fonthill, ontario
"I'm grateful that you provide a 2-hr window for appointments, because I plan around it with respect to time off work. The techs arrived at the very end of it this time."
mr dodman D.
niagara falls, ontario
"Both Glen and the office were extremely prompt in returning my contact for help, and Clark gave us a call to tell us when he would be by."
michael R.
fonthill, ontario
carol W.
niagara falls, ontario
"To was very pleasant and seemed eager to help me find the best solution to my problem."
laura S.
niagara falls, ontario
"Service Experts (and Dan and Tom who provided service on the day the job was done) made sure to turn the nightmare install that the previous owners left me with into a safe, high-quality job."
anne S.
st catharines, ontario
"Polite, prompt and thorough service."
kenneth Y.
niagara on the lake, ontario
"helpful info and efficient"
john W.
niagara falls, ontario
terry H.
vineland, ontario
"On time, friendly, informative, helpful, clean."
brenda J.
niagara on the lake, ontario
"Explained the function and application of humidifiers operation that requested."
marylou B.
st catharines, ontario
"I must have missed No i question somehow. I gave a No 10 rating for all questions as I am very satisfied with Service Experts."
mrs dean D.
st catharines, ontario
"The sevi e went well but unfortunately I needed to call back as a clamp wasn't attached correctly. Once that was resolved I was very satisfied."
brian M.
port colborne, ontario
"Very personable..."
mr schander S.
niagara on the lake, ontario
sue T.
st catharines, ontario
"Im always glad to see Mike MacLean come to service our furnace. He is all about customer service and satisfaction. Isnt that what its all about? Being retired and on a fixed income I appreciate good service for the money I pay. I hope Mike is back next appointment."
miss strilec S.
niagara falls, ontario
"Friendly technician, arrived on time, did what was expected and all concluded in a timely fashion."
radu M.
hamilton, ontario
"Mike resolve the issues."
mr woodward W.
st catharines, ontario
"The installers did an excellent job. We had some disagreement about where to install it, but they explained their side and I explained mine and they installed it where I asked. They didn't want to hook up the electricity to it because it was quite a distance is small cramped places, but within a short time, Service Experts sent electrians from another company who did a fast and excellent job too. Thanks so much!!!"
mr corr C.
niagara falls, ontario
mr segalowitz S.
st catharines, ontario
"There were some problems with my AC from the earlier installation and the current team addressed them efficiently and in a friendly fashion."
mr cernick C.
grimsby, ontario
"Mike told me about what was going on with furnace issue and how he was going to fix it. Friendly, on time and professional."
fred S.
port robinson, ontario
"even on weekend technician was prompt, courteous,efficient"
mr mccallum M.
ancaster, ontario
"I was satisfied with the quality of service provided by the technician; however, the root cause was a poor ground from the original installation. Nevertheless I was billed almost $250. I left several messages for a manager to call to discuss and never received a call. We have purchased. Furnace, AC and inline water heater. Very disappointing service response."
don B.
niagara-on-the-lake, ontario
"Excellent job carried out by two efficient, well trained crew."
ms schneiderman S.
crystal beach, ontario
"Our concerns were addressed quickly & the repair seems to be working, so we couldn't be happier. Both Jason & Mike are pleasant & highly knowledgable. We really felt their concern that they want us to be happy with our heating/cooling system."
brenda T.
hamilton, ontario
mr king K.
vineland, ontario
charles S.
fort erie, ontario
"Prompt and Courteous service"
peter I.
st catharines, ontario
"Everyone was simply excellent!"
ms toth T.
st catharines, ontario
"ontime. friendly. knowledgable. goes above and beyond"
max C.
fonthill, ontario
"Always very professional and courteous service."
mr deketele D.
st catharines, ontario
"When it comes to good, friendly, service its usually smaller, and niche, companies that come to mind. Service Experts consistently debunks that thinking. Always friendly, always responsive, always a fast diagnosis and repair. If I was asked for a recommendation, whether purchase or repair, it would always be Service Experts. (p.s. I didnt name a technician because theyve all been very personable and qualified.)"
mrs doan D.
niagara falls, ontario
"Courteous and respectful to my house..."
mr keeley K.
thorold, ontario
"Inspecton and cleaning done in short order."
edward P.
niagara falls, ontario
"On time, friendly, efficient"
mrs lambert L.
niagara falls, ontario
"Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."
scott L.
st catharines, ontario
"Mike Albanese was very professional & friendly.He thoroughly explained what he was doing & why."
matt P.
st catharines, ontario
"Although the technician was very nice he forgot to put the hose back in the proper spot with the humidifier and once noticed 3 hours later the entire furnace room and carpet into the living area was flooded with water. Service experts St. Catharines was called and I was simply told we are sorry to hear that, I will pass on the information to the management team"
james G.
stoney creek, ontario
"Technician checked for "gas odour" , everything checked out but odour still is there."
mr wessels W.
welland, ontario
ralph C.
stevensville, ontario
"Polite knowledgeable explained everything"
mr h brown B.
st catharines, ontario
"The service person replaced the part quickly & was neet."
mr tuttle T.
fort erie, ontario
"Good service."
valerie A.
st catharines, ontario
"I have had a very bad experience with a different company in the past and found both Beverly and Mike both professional, efficient while dealing with my furnace issue."
mr butler B.
st catharines, ontario
mr ingraham I.
st catharines, ontario
"very good service"
mr pelletier P.
st catharines, ontario
l F.
niagara falls, ontario
"Technician quick to spot problem and give recommendation to fix it"
ms schneiderman S.
crystal beach, ontario
jill R.
stevensville, ontario, canada, oregon
"We had our original appointment cancelled for the second service in a row after arranging our schedule to be home. Service tech is excellent."
james G.
hamilton, ontario
sandra S.
port colbourne, ontario
"Polite, respectful and did a thorough job."
mr burns B.
st davids, ontario
"He explained everything he did during his inspection and in a language I understood and how well my furnace was or was not working. Fortunately mine is still working well.."
luigi F.
niagara falls, ontario
"Receptionist who took our call was polite and upfront about possible wait time. We discovered water leaking from our furnace on Friday night around dinner time and technician, Grant called within 1 hour of our call to say he was on his way. Within 1/2 hour of his arrival the problem was fixed at a reasonable price. Grant was polite and respectful of our property as well as being efficient. Would definitely recommend this company to others."
tricia B.
st catharines , ontario
"Efficient, supportive, explained"
mr wrobel W.
st davids, ontario
"Mike was very knowledgeable. Explaining everything as he was going along with the tests"
ms tache T.
st catharines, ontario
mrs hazlett H.
fonthill, ontario
mr hanns H.
welland, ontario
"Arrived early, and let us knowcwhatbhecwas doing"
christina R.
welland, ontario
"technician was friendly"
debbie C.
st catharines, ontario
mr talbott T.
niagara falls, ontario
"Done as promised. Fast. Friendly."
mr campbell C.
grimsby, ontario
"Technician was punctual, friendly, and professional. Explained what should be replaced (filters) and why. Told the cost upfront and also explained why annual inspection vs warranty"
mr long L.
fort erie, ontario
"Workmen were on time, did the job, kept their work space clean & were respectful"
mr west W.
niagara on the lake, ontario
"you keep asking silly questions in surveys"
shirley A.
grimsby, ontario
arden K.
ridgeway, ontario
mr hlywka H.
welland, ontario
"Super professional installation. Work was meticulous and site was left immaculate."
michael D.
st. catharines, ontario
"Great appointment with a friendly and very knowledgeable technician, Derek"
lynne T.
st. catharines, ontario
"The entire experience was excellent from the initial phone call, to the technician's repair and recommendations. The tech offered options and was very clear with the costs and savings.The response was very quick and professional."
tony S.
hamilton, ontario
"Glen was timely, curtious, and informative."
roman P.
st catharines, ontario
"Aaron conducted a thorough and comprehensive inspection of our heating and cooling equipment. Top notch service."
robert D.
welland, ontario
dennis M.
grimsby, ontario
"Mike McLean arrived on the same day we called to report our furnace was not working (a Saturday) identified the problem and fixed it in a timely manner and with the utmost courtesy."
leslie P.
niagara on the lake, ontario
"The sales rep, Tom, and the service technicians, Chris and Trevor, were all very professional, knowledgeable, polite and punctual. Would highly recommend this team to our friends and family."
mr potter P.
st catharines, ontario
marie O.
st catharines, ontario
"Mike is a very professional, polite & knowledgeable technician. He educated me every service which is very helpful to me. I actually enjoy having my furnace serviced by him"
wayne W.
fonthill, ontario
"Derek was pleasant, thorough and very skilled. He left us feeling confident that our furnace system is in good order."
mr garrow G.
niagara falls, ontario
"Courteous, knowledgeable tech."
trinity reform R.
st catharines, ontario
mrs black B.
st catharines, ontario
"Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."
linda T.
st catharines, ontario
mr watson W.
st catharines, ontario
valerie U.
st catharines, ontario
"John is very knowledgeable and cares about his customers."
nigel T.
st catharines, ontario
"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."
eric J.
st. catharines, ontario
"Always on time. Keeps everything running perfectly."
peter M.
st. catharines, ontario
"They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."
brenda T.
hamilton, ontario
mr goyette G.
vineland, ontario
"courteous and puncual"
mrs soucy S.
st catharines, ontario
"Money well spent. Great service that is timely affordable and friendly."
dale B.
fonthill, ontario
"Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"
karin S.
st catharines, ontario
ms paolucci P.
beamsville, ontario
"Ken & Shane were very professional, courteous, and very informative."
mr maceachern M.
ridgeway, ontario
bob luci hallett H.
st catharines, ontario
"On time and efficient in doing the inspection."
christina R.
welland, ontario
"They worked very hard"
janet J.
niagara on the lake, ontario
"Good service and shared info so I learn more"
mr kemball K.
niagara on the lake, ontario
mr deketele D.
st catharines, ontario
"I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."
helen C.
st catharines, ontario
"Pleasant and efficient technician."
carolyn K.
hamilton on, ontario
"Cleaned the equipment thoroughly inside and out"
christine L.
st catharines, ontario
sandie T.
st catharines, ontario
"The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."
mr pockett P.
ridgeway, ontario
"Prompt, courteous and efficient"
mr tisi T.
welland, ontario
"Very Informative and professional"
rose M.
stoney creek, ontario
"Very pleasant! Had confidence in his knowledge as to what he was doing."
gunta S.
st catharines, ontario
"Punctual professional and efficient"
tony N.
st catharines, ontario
mrs veale V.
brantford, ontario
"Very well kept informed on their booking and expected time of arrival."
mr pisani P.
st catharines, ontario
"Explained what they were doing and did a good clean up."
meg S.
st catharines, ontario
"I never give 100% there is a,ways room for improvement and growth"
g M.
st catharines, ontario
"Very professional and helpful"
jason M.
st catharines, ontario
mr burke B.
niagara falls, ontario
"technician very knowledgeable"
egils B.
st catharines, ontario
michelle S.
niagara falls, ontario
trisha B.
st catharines, ontario
mr shriner S.
niagara falls, ontario
"They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."
mrs brydge B.
niagara falls, ontario
"Always ready to answer questions."
ms hill H.
ohsweken, ontario
"He continually worked hard from the moment he arrived until he was finished!"
ann H.
st catharines, ontario
mr kennedy K.
st catharines, ontario
"professional andcondiderate service"
janet E.
ridgeway, ontario
nathan H.
welland, ontario
"Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."
victoria A.
st catharines, ontario
danny L.
st. catharines , ontario
dr corlett C.
port colborne, ontario
"On time. Professional."
mr campbell C.
st catharines, ontario
"everything was done in a timely and very professional manner."
jennifer S.
st catharines, ontario
"John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"
gayle C.
st. catharines, ontario
"Technician was on time. Quickly and efficiently fixed our air conditioner"
mrs hodgson H.
st catharines, ontario
betty G.
niagara falls, ontario
mr quinn Q.
st catharines, ontario
"The technician was at our residence in less than 3 hours from our first telephone call. He fixed the problem immediately. He was informative and very pleasant to deal with."
amy W.
niagara on the lake, ontario
"The sales consultant and both of the technicians did an excellent job. They were very knowledgeable. I appreciated how Ken consulted with me prior to the installation of the wiring for our air conditioner."
jay H.
st. catharines, ontario
"He is very knowlegable"
nathan H.
welland, ontario
"Nothing was fixed. Apparently part was ordered and service appt was set up."
linda C.
st catharines, ontario
"Fast service. Technician was very pleasant, polite and informative."
ms leslie L.
st catharines, ontario
"I have always found service to be excellent. Great people."
mr corr C.
niagara falls, ontario
mr e lemon L.
stevensville, ontario
"The install techs, Mike & Derek did a wonderful job-very thorough and very professional; I have no problem with them and I really don't have a problem with John service tech. My problem lies with the person who took the call originally. First it sounded like I woke her up and after I explained that the water heater was fine, the water connections leading to it were leaking she dispatches a service tech who doesn't have the right equipment on his truck to fix the problem. He called his supervisor and set up a call for a tech to come out the next day between 8 and noon. I then get a call from someone in the office wanting to set up an appointment for between 1 and 3. I said that John had set it up through his supervisor between 8 and noon and she said "I don't care what he told you, I'm telling you between 1 and 3". So if I have any problem at all it's with the staff that answers the phone. When Mike and Derek arrived they did the job to my satisfaction and I've not had a problem since. And it is because of them and their proficiency that I'm happy with Service Experts and will answer the remaining questions with them in mind."
ms toth T.
st catharines, ontario
"on time. polite and professional"
dont H.
fenwick, ontario
michael B.
niagara falls, ontario
"Mike discussed the steps he was doing and why to each part of the units that he serviced. The information that he provided gave me a better understanding of how our boiler and air conditioning unit works"
mr shriner S.
niagara falls, ontario
"we were very satisfied with the service"
angela M.
st catharines, ontario
"I am very satisfied with the service we get from our Tech Mike Albanese. He does an excellent job. He is courteous, on time and the ONLY reason we deal with Service Experts. Treatment we received from salesperson and management after we purchased our heating and air system as well as a tankless which we had issues with left us less than satisfied. As a result we did not recommend your company to others we knew were in need of new systems. We do however recommend Mike very highly for someone who needs service to an existing unit. Long as Mike is there we will continue with our service agreement."
jane M.
welland, ontario
"Clark was on time, polite, explained things well, and provided excellent expert service."
dan J.
beamsville, ontario
mr jenkins J.
st catharines, ontario
"Michael is very knowledgeable, professional, and friendly answering all my questions."
james G.
hamilton, ontario
"Excellent service. Very pleasant and professional."
mr gingras G.
welland, ontario
"I rated 9 because I was expecting a call the day before that it was still on."
vincent T.
niagara on the lake, ontario
"Did exactly as we had hoped. Checked over the existing equipment. Made their analysis and provided us with our options."
ms kasper K.
st catharines, ontario
"Technician was amazing, both friendly and very helpful."
david C.
vineland, ontario
"Clarke and Paul were professional, and friendly. Gave us some valuable advice on moving forward with our current system."
tim C.
virgil, ontario
"Very detail oriented, and checks all aspects of my system."
tim C.
virgil, ontario
"Very detailed oriented."
stephanie c/o C.
niagara falls, ontario
"Self-starter and went about his business efficiently and nice personality."
stephen a l B.
welland, ontario
allison M.
st catharines, ontario
"Cody is fantastic! Explains everything and is very kind and professional"
diane O.
thorold, ontario
"All of the Service Experts representatives that I dealt with were professional, polite and thorough."
jim O.
stoney creek, ontario
"The technician left all of his tools at our house and had to come back."
mr garand G.
st catharines, ontario
ian W.
fonthill, ontario
ruby P.
niagara-on-the-lake, ontario
"Grant was very professional. Explained reason for his visit and went over our purchase from Service Experts, i.e. Furnace/Air Conditioner. He was very thorough and explained about the filter we usually buy and the filter supplied by Service Experts. Signed us up for the Maintenance package. He was excellent. I did try to google a review but had a problem. Same problem I had trying to send a google review when my furnace and air conditioner were installed."
william B.
hamilton, ontario
"Very professional and did a great job."
mr ingraham I.
st catharines, ontario
mr shara S.
st catharines, ontario
mr gorman G.
st catharines, ontario
"Very professional"
mr lepieszo L.
hamilton, ontario
"Clark was thorough, courteous, and professional."
michael W.
st catharines, ontario
"Simply because the service provided was extremely good."
martin F.
fonthill, ontario
"Technician arrived on time, worked very efficiently and left premises neat and tidy"
belinda K.
hamilton, ontario
mrs doan D.
niagara falls, ontario
"He wad prompt and courteous as well as knowledge of his request for the customer."
dianne L.
niagara falls, ontario
"Derek was informative regarding our service call, and assured us that everything is in good working order. We have peace of mind ."
mr rouble R.
niagara falls, ontario
michael R.
fonthill, ontario
"He came in, did the job quickly and was gone."
marjorie L.
st catharines, ontario
"Mike is very friendly and takes the time to help educate his customers on how to get most out of their current systems."
charlie P.
stoney creek, ontario
charles S.
fort erie, ontario
"Prompt and courteous"
dana E.
st catharines, ontario
gary S.
dundas, ontario
"On time, pleasant technician."
doug M.
grimbsy, ontario
"Polite and efficient"
gail F.
fonthill, ontario
"Quick but appeared to be thorough. I could have adjusted the thermostat for him - he didn't need to come through the house to do it."
douglas R.
st catharines, ontario
"Inspected a/c Was quick and quiet. No issues found."
g M.
st catharines, ontario
"Always pleasant and helps me to understand what he does"
brad M.
st catharines, ontario
"Mike was thorough and detailed in his explanations and came up with a recommendation for our issue."
mrs soucy S.
st catharines, ontario
"On time courteous and efficient"
ali B.
st davids, ontario
"well done"
ms naphan N.
hamilton, ontario
"I totally trust Mike that he is taking excellent care of my systems"
mr deketele D.
st catharines, ontario
"Always courteous and always make the best effort to address needs given circumstances."
dennis M.
grimsby, ontario
"On time. Did tape seams. Tried to get the furnace to make the bang we hear but without success for quite a while."
brenda W.
st. catharines, ontario
"Paid 99.00 for inspection that didn't happen,new compositor put in played for service.Temperature went up in our home.Told needed new a.c. and furnace."
marianne M.
fort erie, ontario
"Very honest knowledgeable excellent work no pressure sales neat clean courteous"
ms wallace W.
mount hope, ontario
"Job got done and I was not even home"
mr winnington W.
st catharines, ontario
"Very conflicted about the service call. While the service was good, I am not impressed with the nature of the call or the charges incurred. After some research I found there is documented occurrences of defects in the Lennox evaporator coils and there is low probability that Service Experts were not aware of these issues. Instead of cutting right to the issue at hand, I was put through a full service charge and leak detection on the outside unit where the known issues are inside. Also, I bought the unit from Service Experts and cannot believe I am having to pay $1600 to $2800 to fix a 4 year old unit, from a factory defect! Like I said, just not that impressed but will see how this whole thing plays out before making final judgement."
marianne K.
smithville, ontario
"Very professional and was able to answer a range of questions that I had."
luiza S.
st catharines, ontario
"You came on the same day that I called and fixed the issue with my AC."
mr hendrickse H.
vineland, ontario
jerry C.
st. catharines , ontario
"Initially, I had called one of your competitors and after I read their service record comments on their web site, I decided to call your company. I am very pleased with my decision as Mike was the expert I needed to talk to. He was very professional and courteous and totally explained my current requirements and what I should look for in the future. Great job."
dianna V.
st davids, ontario
"Service was provided same day as my call. Technician arrived in timely manner"
ronald C.
st catharines, ontario
"Courteous initial contact, excellent response time courteous, knowledgeable, efficient technician."
mrs hickey H.
niagara falls, ontario
"My request was promptly responded to."
mrs soucy S.
st catharines, ontario
"Very friendly tech. Knowledgeable and on time."
heather F.
st catharines, ontario
mr sanader S.
hamilton, ontario
frances G.
welland, ontario
"John is always helpful."
tracy H.
ancaster, ontario
"VERY PROMPT AND FRIENDLY SERVICE FROM THE CALL CENTRE TO THE SERVICE TECHNICIAN."
mr highcock H.
st catharines, ontario
"Mike offers helpful suggestions and goes about the job in an efficient way. He is a good ambassador for your company."
mr balthazaar B.
st catharines, ontario
"The technician was very knowledgable. Provided some useful information. Sorry I can remember his name"
mr urquhart U.
grimsby, ontario
"Great Tech, great interaction and great respect for our home."
fred D.
st catharines, ontario
ms diane G.
hamilton, ontario
"Find your technicians are very polite and do a great job."
karen e H.
stoney creek, ontario
"Everyone was very polite and considerate. Things were explained well."
ann V.
niagara falls, ontario
"The technician was polite and did the maintenance service quickly."
mr fawcett F.
virgil, ontario
mr quinn Q.
st catharines, ontario
"Service representative was punctual, proficient and pleasant to deal with."
patricia V.
hamilton, ontario
"We have been having Mike come by for years and always good service."
mrs littleton L.
st catharines, ontario
roy R.
grimsby, ontario
"Technician thorough, pleasant and informative."
diane K.
niagara falls, ontario
wes S.
st. catharines, ontario
"Courteous, efficient"
mr schmidt S.
niagara falls, ontario
mr gyuro G.
wainfleet, ontario
mr chmiel C.
niagara falls, ontario
"Excellent service always"