mrs lambert L. niagara falls, ontario December 08, 2019 "Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."
scott L. st catharines, ontario December 06, 2019 "Mike Albanese was very professional & friendly.He thoroughly explained what he was doing & why."
matt P. st catharines, ontario December 05, 2019 "Although the technician was very nice he forgot to put the hose back in the proper spot with the humidifier and once noticed 3 hours later the entire furnace room and carpet into the living area was flooded with water. Service experts St. Catharines was called and I was simply told we are sorry to hear that, I will pass on the information to the management team"
james G. stoney creek, ontario December 05, 2019 "Technician checked for "gas odour" , everything checked out but odour still is there."
mr h brown B. st catharines, ontario December 03, 2019 "The service person replaced the part quickly & was neet."
valerie A. st catharines, ontario November 27, 2019 "I have had a very bad experience with a different company in the past and found both Beverly and Mike both professional, efficient while dealing with my furnace issue."
l F. niagara falls, ontario November 21, 2019 "Technician quick to spot problem and give recommendation to fix it"
jill R. stevensville, ontario, canada, oregon November 12, 2019 "We had our original appointment cancelled for the second service in a row after arranging our schedule to be home. Service tech is excellent."
mr burns B. st davids, ontario November 09, 2019 "He explained everything he did during his inspection and in a language I understood and how well my furnace was or was not working. Fortunately mine is still working well.."
luigi F. niagara falls, ontario November 09, 2019 "Receptionist who took our call was polite and upfront about possible wait time. We discovered water leaking from our furnace on Friday night around dinner time and technician, Grant called within 1 hour of our call to say he was on his way. Within 1/2 hour of his arrival the problem was fixed at a reasonable price. Grant was polite and respectful of our property as well as being efficient. Would definitely recommend this company to others."
mr wrobel W. st davids, ontario November 06, 2019 "Mike was very knowledgeable. Explaining everything as he was going along with the tests"
mr campbell C. grimsby, ontario October 30, 2019 "Technician was punctual, friendly, and professional. Explained what should be replaced (filters) and why. Told the cost upfront and also explained why annual inspection vs warranty"
mr long L. fort erie, ontario October 30, 2019 "Workmen were on time, did the job, kept their work space clean & were respectful"
mr west W. niagara on the lake, ontario October 28, 2019 "you keep asking silly questions in surveys"
mr hlywka H. welland, ontario October 25, 2019 "Super professional installation. Work was meticulous and site was left immaculate."
michael D. st. catharines, ontario October 25, 2019 "Great appointment with a friendly and very knowledgeable technician, Derek"
lynne T. st. catharines, ontario October 23, 2019 "The entire experience was excellent from the initial phone call, to the technician's repair and recommendations. The tech offered options and was very clear with the costs and savings.The response was very quick and professional."
roman P. st catharines, ontario October 22, 2019 "Aaron conducted a thorough and comprehensive inspection of our heating and cooling equipment. Top notch service."
dennis M. grimsby, ontario October 20, 2019 "Mike McLean arrived on the same day we called to report our furnace was not working (a Saturday) identified the problem and fixed it in a timely manner and with the utmost courtesy."
leslie P. niagara on the lake, ontario October 19, 2019 "The sales rep, Tom, and the service technicians, Chris and Trevor, were all very professional, knowledgeable, polite and punctual. Would highly recommend this team to our friends and family."
marie O. st catharines, ontario October 16, 2019 "Mike is a very professional, polite & knowledgeable technician. He educated me every service which is very helpful to me. I actually enjoy having my furnace serviced by him"
wayne W. fonthill, ontario October 16, 2019 "Derek was pleasant, thorough and very skilled. He left us feeling confident that our furnace system is in good order."
mrs black B. st catharines, ontario October 13, 2019 "Mike is the most thorough technician that you have sent to service our equipment. He is an excellent ambassador for Service Experts."
valerie U. st catharines, ontario October 11, 2019 "John is very knowledgeable and cares about his customers."
nigel T. st catharines, ontario October 11, 2019 "My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."
eric J. st. catharines, ontario October 10, 2019 "Always on time. Keeps everything running perfectly."
peter M. st. catharines, ontario October 10, 2019 "They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."
mrs soucy S. st catharines, ontario October 06, 2019 "Money well spent. Great service that is timely affordable and friendly."
dale B. fonthill, ontario October 06, 2019 "Dan and Tom did a great job on my furnace and A/C install. I have more room in the furnace area as they rerouted some ducting. Great clean up job too. I'm happy!"
ms paolucci P. beamsville, ontario October 04, 2019 "Ken & Shane were very professional, courteous, and very informative."
bob luci hallett H. st catharines, ontario October 03, 2019 "On time and efficient in doing the inspection."
janet J. niagara on the lake, ontario October 02, 2019 "Good service and shared info so I learn more"
mr deketele D. st catharines, ontario September 26, 2019 "I was tied up with another trades person while the Service Experts tech was here, and yet ... although he had the occasional question .. he was not annoyed and quite friendly."
sandie T. st catharines, ontario September 25, 2019 "The technician arrived as promised and was very informative. I would give 5 stars but I don't see where to do that."
rose M. stoney creek, ontario September 18, 2019 "Very pleasant! Had confidence in his knowledge as to what he was doing."
mrs veale V. brantford, ontario September 14, 2019 "Very well kept informed on their booking and expected time of arrival."
mr pisani P. st catharines, ontario September 13, 2019 "Explained what they were doing and did a good clean up."
meg S. st catharines, ontario September 13, 2019 "I never give 100% there is a,ways room for improvement and growth"
mr shriner S. niagara falls, ontario September 04, 2019 "They arrived exactly when they said they would .They were courteous and finished the job at the estimated time ."
ms hill H. ohsweken, ontario September 01, 2019 "He continually worked hard from the moment he arrived until he was finished!"
nathan H. welland, ontario August 31, 2019 "Technicians, Installers and Jason helped us out immensely. Only issue was the previous boiler that was installed was faulty. It was 2 years old, but we were given a brand new one."
mr campbell C. st catharines, ontario August 28, 2019 "everything was done in a timely and very professional manner."
jennifer S. st catharines, ontario August 28, 2019 "John has come to service our a/c and furnace a few times now and is always very friendly and polite. He always explains what hes done and what needs to be fixed/replaced (if anything )"
gayle C. st. catharines, ontario August 27, 2019 "Technician was on time. Quickly and efficiently fixed our air conditioner"
mr quinn Q. st catharines, ontario August 27, 2019 "The technician was at our residence in less than 3 hours from our first telephone call. He fixed the problem immediately. He was informative and very pleasant to deal with."
amy W. niagara on the lake, ontario August 27, 2019 "The sales consultant and both of the technicians did an excellent job. They were very knowledgeable. I appreciated how Ken consulted with me prior to the installation of the wiring for our air conditioner."
nathan H. welland, ontario August 26, 2019 "Nothing was fixed. Apparently part was ordered and service appt was set up."
linda C. st catharines, ontario August 22, 2019 "Fast service. Technician was very pleasant, polite and informative."
ms leslie L. st catharines, ontario August 21, 2019 "I have always found service to be excellent. Great people."
mr e lemon L. stevensville, ontario August 18, 2019 "The install techs, Mike & Derek did a wonderful job-very thorough and very professional; I have no problem with them and I really don't have a problem with John service tech. My problem lies with the person who took the call originally. First it sounded like I woke her up and after I explained that the water heater was fine, the water connections leading to it were leaking she dispatches a service tech who doesn't have the right equipment on his truck to fix the problem. He called his supervisor and set up a call for a tech to come out the next day between 8 and noon. I then get a call from someone in the office wanting to set up an appointment for between 1 and 3. I said that John had set it up through his supervisor between 8 and noon and she said "I don't care what he told you, I'm telling you between 1 and 3". So if I have any problem at all it's with the staff that answers the phone. When Mike and Derek arrived they did the job to my satisfaction and I've not had a problem since. And it is because of them and their proficiency that I'm happy with Service Experts and will answer the remaining questions with them in mind."
michael B. niagara falls, ontario August 15, 2019 "Mike discussed the steps he was doing and why to each part of the units that he serviced. The information that he provided gave me a better understanding of how our boiler and air conditioning unit works"
angela M. st catharines, ontario August 14, 2019 "I am very satisfied with the service we get from our Tech Mike Albanese. He does an excellent job. He is courteous, on time and the ONLY reason we deal with Service Experts. Treatment we received from salesperson and management after we purchased our heating and air system as well as a tankless which we had issues with left us less than satisfied. As a result we did not recommend your company to others we knew were in need of new systems. We do however recommend Mike very highly for someone who needs service to an existing unit. Long as Mike is there we will continue with our service agreement."
jane M. welland, ontario August 14, 2019 "Clark was on time, polite, explained things well, and provided excellent expert service."
mr jenkins J. st catharines, ontario August 13, 2019 "Michael is very knowledgeable, professional, and friendly answering all my questions."
mr gingras G. welland, ontario August 09, 2019 "I rated 9 because I was expecting a call the day before that it was still on."
vincent T. niagara on the lake, ontario August 08, 2019 "Did exactly as we had hoped. Checked over the existing equipment. Made their analysis and provided us with our options."
ms kasper K. st catharines, ontario August 07, 2019 "Technician was amazing, both friendly and very helpful."
david C. vineland, ontario August 03, 2019 "Clarke and Paul were professional, and friendly. Gave us some valuable advice on moving forward with our current system."
stephanie c/o C. niagara falls, ontario August 02, 2019 "Self-starter and went about his business efficiently and nice personality."
allison M. st catharines, ontario August 01, 2019 "Cody is fantastic! Explains everything and is very kind and professional"
diane O. thorold, ontario July 31, 2019 "All of the Service Experts representatives that I dealt with were professional, polite and thorough."
jim O. stoney creek, ontario July 31, 2019 "The technician left all of his tools at our house and had to come back."
ruby P. niagara-on-the-lake, ontario July 29, 2019 "Grant was very professional. Explained reason for his visit and went over our purchase from Service Experts, i.e. Furnace/Air Conditioner. He was very thorough and explained about the filter we usually buy and the filter supplied by Service Experts. Signed us up for the Maintenance package. He was excellent. I did try to google a review but had a problem. Same problem I had trying to send a google review when my furnace and air conditioner were installed."
michael W. st catharines, ontario July 27, 2019 "Simply because the service provided was extremely good."
martin F. fonthill, ontario July 26, 2019 "Technician arrived on time, worked very efficiently and left premises neat and tidy"
mrs doan D. niagara falls, ontario July 25, 2019 "He wad prompt and courteous as well as knowledge of his request for the customer."
dianne L. niagara falls, ontario July 25, 2019 "Derek was informative regarding our service call, and assured us that everything is in good working order. We have peace of mind ."
marjorie L. st catharines, ontario July 23, 2019 "Mike is very friendly and takes the time to help educate his customers on how to get most out of their current systems."
gail F. fonthill, ontario July 17, 2019 "Quick but appeared to be thorough. I could have adjusted the thermostat for him - he didn't need to come through the house to do it."
douglas R. st catharines, ontario July 17, 2019 "Inspected a/c Was quick and quiet. No issues found."
brad M. st catharines, ontario July 15, 2019 "Mike was thorough and detailed in his explanations and came up with a recommendation for our issue."
ms naphan N. hamilton, ontario July 11, 2019 "I totally trust Mike that he is taking excellent care of my systems"
mr deketele D. st catharines, ontario July 06, 2019 "Always courteous and always make the best effort to address needs given circumstances."
dennis M. grimsby, ontario July 05, 2019 "On time. Did tape seams. Tried to get the furnace to make the bang we hear but without success for quite a while."
brenda W. st. catharines, ontario July 05, 2019 "Paid 99.00 for inspection that didn't happen,new compositor put in played for service.Temperature went up in our home.Told needed new a.c. and furnace."
marianne M. fort erie, ontario July 04, 2019 "Very honest knowledgeable excellent work no pressure sales neat clean courteous"
mr winnington W. st catharines, ontario July 02, 2019 "Very conflicted about the service call. While the service was good, I am not impressed with the nature of the call or the charges incurred. After some research I found there is documented occurrences of defects in the Lennox evaporator coils and there is low probability that Service Experts were not aware of these issues. Instead of cutting right to the issue at hand, I was put through a full service charge and leak detection on the outside unit where the known issues are inside. Also, I bought the unit from Service Experts and cannot believe I am having to pay $1600 to $2800 to fix a 4 year old unit, from a factory defect! Like I said, just not that impressed but will see how this whole thing plays out before making final judgement."
marianne K. smithville, ontario July 01, 2019 "Very professional and was able to answer a range of questions that I had."
luiza S. st catharines, ontario July 01, 2019 "You came on the same day that I called and fixed the issue with my AC."
jerry C. st. catharines , ontario June 27, 2019 "Initially, I had called one of your competitors and after I read their service record comments on their web site, I decided to call your company. I am very pleased with my decision as Mike was the expert I needed to talk to. He was very professional and courteous and totally explained my current requirements and what I should look for in the future. Great job."
dianna V. st davids, ontario June 26, 2019 "Service was provided same day as my call. Technician arrived in timely manner"
ronald C. st catharines, ontario June 25, 2019 "Courteous initial contact, excellent response time courteous, knowledgeable, efficient technician."
tracy H. ancaster, ontario June 14, 2019 "VERY PROMPT AND FRIENDLY SERVICE FROM THE CALL CENTRE TO THE SERVICE TECHNICIAN."
mr highcock H. st catharines, ontario June 14, 2019 "Mike offers helpful suggestions and goes about the job in an efficient way. He is a good ambassador for your company."
mr balthazaar B. st catharines, ontario June 14, 2019 "The technician was very knowledgable. Provided some useful information. Sorry I can remember his name"
mr urquhart U. grimsby, ontario June 13, 2019 "Great Tech, great interaction and great respect for our home."
ms diane G. hamilton, ontario June 11, 2019 "Find your technicians are very polite and do a great job."
karen e H. stoney creek, ontario June 11, 2019 "Everyone was very polite and considerate. Things were explained well."
ann V. niagara falls, ontario June 10, 2019 "The technician was polite and did the maintenance service quickly."
mr quinn Q. st catharines, ontario June 07, 2019 "Service representative was punctual, proficient and pleasant to deal with."
patricia V. hamilton, ontario June 06, 2019 "We have been having Mike come by for years and always good service."
ms bruce B. thorold, ontario May 29, 2019 "Didn't turn on A/C to Me or sure it worked before they left"
david B. niagara on the lake, ontario May 29, 2019 "I am not sure which interaction with SE this questionnaire is for but I am assuming it is for the last one which was an online chat with a service rep. I posed a question about a warrantee claim and she promised an answer in 2 business days. That was 3 business days ago, with no answer."
mr wells W. port colborne, ontario May 29, 2019 "Told me everything wrong and what shouldn't be done and promoted his book but left me with nothing just talk."
marie G. st davids, ontario May 28, 2019 "John is answered all of our questions ans knows what he is doing. Very pleasant to deal with."
trinity reform R. st catharines, ontario May 25, 2019 "Very knowledgeable and professional, timing should be somewhat tighter."
mr glen G. thorold, ontario May 24, 2019 "Technician explained everything he checked and what he found."
cheryl S. st.catharines, ontario May 21, 2019 "The service man arrived on time, was very efficient and courteous."
kelly M. st catharines, ontario May 18, 2019 "This is the 2nd time Mike has come and he always answers any questions I have about furnace/ac maintence and even about thermostat. His answers are clear, informative and quite helpful."
helen C. st catharines, ontario May 17, 2019 "Very pleasant and knowledgeable. Service visit was not at all intrusive."
mr eppler E. niagara on the lake, ontario May 16, 2019 "We only needed cooling, unit put in the writing ng spot"
ms hing H. hamilton, ontario May 14, 2019 "Needing new A/C Coils... This new A/C was installed less than 10 years ago.. Had previously added new coolant.. so,, possibly this leak has been there since the beginning.."
janet J. niagara on the lake, ontario May 09, 2019 "As always, John is very thorough and always explains all that is going on."
mr deketele D. st catharines, ontario May 08, 2019 "The reps that attend are always knowledgeable, always courteous, and always helpful. Service has always been timely."
mr pisani P. st catharines, ontario May 08, 2019 "Mike Albanese and AAron did a great job inspecting the air conditioner and getting it ready for the summer run."
jane P. fort erie, ontario May 01, 2019 "They installed my new furnace the very next day. They were fast, efficient and made sure I knew how my new thermostat worked."
jane P. fort erie, ontario May 01, 2019 "They were personable, knowledgeable, didn't waste time, and very particular."
judy B. st catharines, ontario May 01, 2019 "I am pleased with Mikes services. In addition to servicing the furnace and air conditioner, Mike listens when I raise questions. Mike replies with suggestions that would meet my requirements. He also highlights the owner/myself things I need to do and things I should not do to keep the furnace and air conditioner running smoothly. In addition, I have a collapsable garden hose, that I left out for Mike when he was doing the air conditioner service. The hose had a problem, and I thought it was normal. Mike discovered the problem, asked me to mark the problem on the hose, and suggested that I return it to the place of purchase."
mr james S. dunnville, ontario April 30, 2019 "Very thorough and informative. Friendly and obviously knew what he was doing."
val underwood U. st catharines, ontario April 29, 2019 "John was punctual, very friendly and thorough."
mr romanuk R. niagara falls, ontario April 29, 2019 "Kind of expensive, for the actual work performed"
mr lindsay L. grimsby, ontario April 25, 2019 "The tech was quick and efficient. Answered all my questions to satisfaction."
mr wharram W. hamilton, ontario April 23, 2019 "It looks like they did a good job, but I required a second visit to finish the job properly and perform all the work indicated on the sales slip."
carl J. niagara on the lake, ontario April 21, 2019 "AS WELL AS THANKING, GLEN GRESCHUK FOR A JOB WELL DONE, WE WOULD ALSO LIKE TO THANK BOTH SERVICE INSTALLORS ON THIS PROJECT - AARON AND CHRIS - WHO WERE BOTH EFFICIENT AND RESPETIVE AS THEY PERFORMED THE INSTALLION OF OUR FURNICE AND AIR CONDITIONER. TO THEM AS WELL, A VERY SINCERE THANK YOU."
carl J. niagara on the lake, ontario April 21, 2019 "Glen Greschuk, Service Representative was very professional - knowledgeable, patient and relatable. Because of Glen (and his story) my wife and I felt comfortable having Service Experts perform our installation."
mr chown C. niagara falls, ontario April 20, 2019 "an appointment made five mo. previous with conformation said between noon and 2pm when I called at 10 past 2pm she said it was scheduled for noon till 5pm . I sent sheet back withtechnician showing my confirmed time. My time is valuable also. but technician was excellent."
ken K. stevensville , ontario April 20, 2019 "Mike Maclean was thorough and very friendly. Always double and triple checking everything he did."
mr dowling D. st catharines, ontario April 18, 2019 "Technicians always very helpful in passing on maintenance tips"
mr dowling D. st catharines, ontario April 18, 2019 "Technicians always very helpful in passing on tips that will help with our maintenance."
mr mann M. st catharines, ontario April 02, 2019 "Paul Newman the sales consultant for a new HVAC system, and the gentleman who came to assess the need for duct cleaning were professional, knowledgeable, and gave suggestions on how should proceed with next steps. My husband and I know going forward that we made the right choice with Service Experts Heating and Air Conditioning."
dennis W. st catharines, ontario March 30, 2019 "We have been chasing this problem since Jan 2019.The Tech Rep did not give up till we hopefully fixed the problem."
mrs schulz S. st catharines, ontario March 28, 2019 "Cannot answer properly since I am not using the airconditioner in March."
lloyd D. st catharines, ontario March 26, 2019 "Polite, on time, friendly, cleaned up after, replaced fixtures that were moved for his access"
maurice G. st catharines, ontario March 25, 2019 "The initial sales consulting was very clear and the installation of our new water heater was schedule quickly. The two young men, Ken and Thomas, were very friendly and more than willing to answer a few questions that I had. They made sure that drop sheets were positioned throughout out house and our the area of installation was left in a very orderly fashion with no debris."
anne-marie M. st catharines, ontario March 21, 2019 "Clark was very pleasant and courteous as well as helpful and informative."
mr beatty B. dunnville, ontario March 21, 2019 "Punctual ... courteous .... mannerly.... knowledgeable... a very dated furnace... thought it through for a fix in a timely fashion. 10/10"
mr elder E. vineland, ontario March 20, 2019 "Arrived when he said he would and did what he had to do cleaned up and set our next service date no problem."
dennis W. st catharines, ontario March 16, 2019 "John answered all my questions about proper settings on the furnace."
ian W. fonthill, ontario March 14, 2019 "Very pleasant young man, that knew his stuff. Made a couple of good suggestions."
mrs lambert L. niagara falls, ontario March 13, 2019 "The Technician was very polite, informative and quickly went about the business of checking the furnace."
gerald P. grimsby, ontario March 06, 2019 "Technician Ken was very friendly , knowledgable, competent and efficient. disruption in the house was minimal and cleanup was good. Grateful that heat could be restored so quickly."
mr scott S. st catharines, ontario March 04, 2019 "Our request for a Service call was followed up promptly. Service was given in a very efficient manner."
marlene I. beamsville, ontario February 27, 2019 "Friendly Very helpful Identified the issue Very knowledgeable"
cathy P. niagara falls, ontario February 25, 2019 "I was very satisfied when they left, but I have just gone downstairs to get something out of my freezer and discovered that they left it unplugged and I have lost ALL of the food in my freezer!! Hundreds of dollars worth of food ..."
mr grimble G. niagara on the lake, ontario February 24, 2019 "The technicians (Chris, Thomas and Aaron) were polite, and thoughtful with respect to cleanliness. They installed the equipment in a timely fashion and did not cause us any inconvenience. Chr"
ms morrisette M. niagara falls, ontario February 17, 2019 "They righted a situation that was wrong. I appreciate that."
cheri L. wainfleet, ontario February 17, 2019 "Very friendly. Efficient. Answered any and all questions I had."
diane C. grimsby, ontario February 12, 2019 "Technician efficient, thorough and polite. Explained what the problem was and other possible problem.Made recommendations for future maintenance."
sam H. st catharines, ontario February 10, 2019 "The technician and sales person sent out were very professional and personable. The only negative aspect id that I have yet to receive the quote for replacement from the sales person."
douglas R. st catharines, ontario February 09, 2019 "As always the technician was friendly, efficient & professional. They have been here so often even the dog recognizes them. Its not their fault the furnace is so unreliable."
mr neale N. st catharines, ontario February 07, 2019 "They worked very hard on what turned out to be a very tricky problem to diagnose. The fix wasn't a simple one, but they got to it right away!"
mrs cousineau C. st catharines, ontario February 06, 2019 "A real person answered the phone. John B the technician called within 10 minutes and was there before he said he would be. Instead of 45 minutes he arrived within 30 minutes. He was friendly professional and courteous!"
jennifer S. st catharines, ontario February 02, 2019 "Timely emergency service and friendly knowledgeable and helpful service tech."
stephanie c/o C. niagara falls, ontario January 30, 2019 "I have had three service people since I purchased my new furnace and air condition - Bob - Derek and John - it's a pleasure doing business with Service Experts because every one of the service people they have sent out have been extremely efficient and professional."
mr kemball K. niagara on the lake, ontario January 30, 2019 "Quick response,, efficient,knowledgeable,staff ( and John). Explained things well, friendly."
mr gerling G. port robinson, ontario January 30, 2019 "The technician who came out was very affable and courteous."
dennis W. st catharines, ontario January 29, 2019 "The tech rep was very good at explaining my problem and giving me options. He also gave hints to make my furnace air con work better in the summer months."
mr hanns H. welland, ontario January 26, 2019 "The techian came out late at night and was concerned about our heating issue"
greg G. st davids, ontario January 26, 2019 "No heat when its -25, you need a reliable computer to help and get your heat back. You guys did that 2 times for us. Thank you"
gail F. fonthill, ontario January 24, 2019 "Mike is friendly and efficient and goes out of his way to be helpful."
mr or d gwartz G. st catharines, ontario January 23, 2019 "Jim found the problem and quickly solved the issue"
karin S. st catharines, ontario January 23, 2019 "My furnace didn't work. I phoned around lunch time. I was booked in for the same afternoon. The technician arrived at 4p and was very friendly. It was complicated but he stayed until the problem was fixed and he had made sure that everything was in proper working order."
victoria A. st catharines, ontario January 23, 2019 "The scheduling person on the phone was helpful and flexible, and both the scheduler and the technician were thorough and listened actively to my concerns. The technician took the time to suggest other improvements I could make to ensure energy-efficiency and protect my home."
mr mccalmon M. port colborne, ontario January 23, 2019 "Customer Service from Reception to furnace Service is impeccable. Thank you to all. We've had Service Experts for years so unable to know if pricing is competitive."
mary C. mount hope, ontario January 22, 2019 "Mike was very informative and explained what he was doing and why. Additional information about the water tank. Problem - I thought the water tank was part of the Maintenance contract??"
ms helmbreukelman H. st catharines, ontario January 22, 2019 "Fast service, Good communication, Diagnosed and repaired problem promptly. Did not try to oversell me."
marylou B. st catharines, ontario January 18, 2019 "The technician was friendly and very professional . He was also very informative hen I asked him many questions pertaining to the furnace functions etc."
st presbyterian P. st. catharines, ontario January 18, 2019 "Professionally completed as per contract."
ida V. st catharines, ontario January 16, 2019 "Mike is an excellent tech. He is courteous, knowledgeable. He restored heat to my home, and also initiated other parts replacement as prevention."
mr scott S. st catharines, ontario January 16, 2019 "It would be good if the rep would introduce himself with his name. All great otherwise."
erin C. st catharines, ontario January 15, 2019 "Absolutely no follow up provided by company. Still waiting to hear the follow up from the visit last week where you told me I needed yet another part (the first $700 part you recommended didn't fix the problem)"
kenneth Y. niagara on the lake, ontario January 10, 2019 "Same service person as last year - helpful and competent approach, thanks."
michael R. fonthill, ontario January 09, 2019 "Ya, the man was on time, did a thorough job,and went on his way."
barbara M. st catharines, ontario January 09, 2019 "The service technician was very nice. He worked quickly."
ms salvador S. st catharines, ontario January 06, 2019 "Your estimate was 100% more than the same repair of installing two pressure switches two years ago, for the same problem. $ 614.00 double the costs previously paid."
ena B. niagara falls, ontario January 04, 2019 "This is the first time anyone has offered to change our batteries in our thermostat"
miss strilec S. niagara falls, ontario January 04, 2019 "Timely, efficient and Derek explained everything clearly to me."
ms dejneka D. st catharines, ontario January 03, 2019 "A young man had to come from Niagara Falls at 11:45 New Years Eve to fix original tech's mishap that same day"
mary D. st. catharines, ontario December 31, 2018 "tech is pleasant, down-to-earth, answers questions, informative, furnace is now silent...thank you Mike"
sheila N. hamilton, ontario December 23, 2018 "Mike has been servicing my furnace and a/c for a couple of years now and I have come to trust him completely. He always checks/cleans my equipment thoroughly and I feel very comfortable with him in my home. His is very helpful with advice and very personable."
deborah N. fort erie, ontario December 21, 2018 "The technician gave good service, however the office did not give accurate arrival information resulting in wasting my time to some degree."
mr ted S. beamsville, ontario December 19, 2018 "Entire installation was done correctly, so far no issues or concerns have come to light"
nidhi J. dundas, ontario December 19, 2018 "I would recommend the technician to bring all that necessary item to complete the maintenance. For example vinegar to clean filters"
egils B. st catharines, ontario December 16, 2018 "Mike was able to track down the problem, via Naviens tech service Rep and was able to recommend how to manage the leak from the water heater since the required Naviens parts were on backorder.from"
mr deketele D. st catharines, ontario December 15, 2018 "Service was prompt, it was polite, a d the Tech was knowledgeable, even though my question/issue was not yet resolved after the call."
mr lepieszo L. hamilton, ontario December 13, 2018 "Clarke is excellent. Very thorough and professional."
max C. fonthill, ontario December 12, 2018 "I actually answered this survey a few days ago. We are always very happy with your technicians and your service."
mrs doan D. niagara falls, ontario December 11, 2018 "Mature individual that does a professional job."
ida V. st catharines, ontario December 11, 2018 "The service expert technicians was prompt, knowledgeable, professional and friendly. He was able to restore my heat and advise that my Ecobee needs fixing also. Awaiting your call on that issue."
carson M. st catharines, ontario December 06, 2018 "The service was great. However, the parts pricing is a FRAUD! The part cost $558, which I thought was extreme when quoted but went ahead because the system was apart and needed completion. Since determined normal price for the "mixing valve" is $133 at Home Depot for exact equivalent product. I feel defrauded by the part cost provided by Service Experts. We had a $12K job done by your firm at 57 Main St. in 2015 and were very pleased, but no more."
mr smith S. dunnville, ontario December 05, 2018 "Came when specified. Replaced filter. Told us it was in good condition."