Service Experts Heating & Air Conditioning Reviews

"Quick and compent response."

"Wehave a better understanding of the unit we have now."

"Apparently l paid way too much for a Lennox capacitor 249 dollars that sells below 50"

"We have a top of the line system that was installed at the beginning of August 2020. We have had at least 3 service calls between then and June 9 2021. Each time a technician comes in we are told different information as to how to use the system. We have no choice but to use Service Experts because of the Advantage Program that we are part of but honestly we are not happy. Each technician has told us that we have one of the most complicated systems that we really dont need. So again we are not very happy."

"Excellent service. Made things more efficient and comfortable. Explained everything. Great technician!"

"We called as our air conditioner was not functioning, and the technician was here the same day (within 3 hours) - impressive. The technician was very friendly, professional & informative."

"He was polite and took our interests in account of Covid"

"Derek was very pleasant to deal with. knowledgeable and courteous"

"Excellent service and knowledge to resolve water leak from tank less water heater."

"The technician was knowledgeable quick and assertive"

"Aaron was courteous and efficent"

"After 3 service technicians and 3 separate service calls the final technician was finally able to fix the air conditioner which stopped working on the Thursday before the May long weekend and during the hottest days this year thus far. As my elderly mother lives in the home it was very uncomfortable for her as she was not able to be in the home, which meant that I needed to have her stay with me. It is upsetting that the air conditioner issue was due to faulty installation and had no/low refrigerant seeing as how this had only been installed in November 2020. It required a new module and thermostat to be replaced and a recharge of the refrigerant. As a result, this caused a number of additional issues."

"Friendly and efficient"

"timely visit knowledgeable helpful pleasant"

"the technician was courteous and thorough."

"Everything was explained to as what was being done."

"Just great service. Derek was very efficient"

"Mike is always happy to answer our questions and completes the job very well."

"always your employee arrives full of knowledge and what to do. We have met pretty much every technician you employee. Each employee so far exhibits full knowledge of our ac and heating systems. Hopefully all systems will work fine!"

"Service technician very helpful and polite."

"He was very personable, polite and knew what he was doing."

"Excellent Service"

"Still extremely dissatisfied with tankless water heater you installed for us. Does not have a valve that prevents hot water from flowing back to source. My water amounts have doubled since I leased this heater. You only bought 6 from this company and I got one of the lemons. Show this to your manager please. It would be nice to get a response and solution."

"technician was courteous efficient and willing to answer all questions."

"very pleasant personallity. helpful with a few questions."

"Did the job requested. If was a difficult repair and it was done well"

"Joshua was very polite , wore a mask at all times. Fixed a loose connection on my brand new Lennox furnace blower motor."

"All was done in a proficient manner and in a timely fashion. The Technician was very polite and friendly."

"On time, efficient, informative, polite"

"Professional, friendly, knowledgeable, not pushy to make a sale."

"The techs went about their job in a professional manner."

"Everyone that I dealt with were very knowledgeable and professional. The technician were efficient and when they were finished the work site was very clean. JOB WELL DONE"

"He did not check the temperature."

"The technician arrived on time, explained what he was doing, completed the work and cleaned up. He was very polite and respectful."

"Great Service/ Great service man"

"Thorough and knowledgeable"

"Very professional, efficient, truthful"

"Mike has serviced our Furnace and A/C for years and he always does an awesome job! He's very personable and gives great advice when it comes to our HVAC system."

"Mike does a great job and tells you what he is doing."

"Mike is so knowledgeable. He explains what he does clearly and I always learn something from him when he comes."

"Right on time with a call in advance. Good communication skills."

"It was a pleasure talking and watching Derek as he went about his business."

"Your service team members are always excellent"

"I've always found Service Experts to be very efficient and reliable."

"Polite, efficient, knowagble and they cleaned up before leaving the site"

"Derek was prompt and performed all the required work in a professional and timely manner."

"Derek was very informative and very professional"

"technician went out of his way to provided excellent service and explanations"

"Derrick was very thorough, he took time to check the furnace carefully, he fixed several small leaks, explained all the issues."

"Really liked your on site techs and they even came back two days later to complete the job because they did not want to interfere with another contractor on site."

"Josh came on time, was very professional, did what he came to do. Very friendly."

"Mike provided me with expert service. He answered all my questions all while making sure my concerns were taken care of. Mike was both respectful and professional. Highly recommend Mikes services for future customers!"

"Quick and clean install. We are happy with product"

"He showed up, did his job no fuss no muss."

"The last few times we were served were good. Now that John is back we feel our old serviceman is back it just feels right."

"Quick, efficient technician.. Polite, knowledgeable,"

"The service technician, installers, sales and office staff were very competent."

"The technician was very helpful, answered all my questions and awesome job and very friendly. The salesman was very pushy however and rated other work like ac install years ago, rental water heater, did not care for him at all."

"Derek is a professional that we welcome into our home at this time. He explains everything he is doing and gives us tips regarding efficiency as well."

"very efficient &neat"

"the tech. was very knowledgeable about the furnace. I worked in the steel industry as an electrician for 32 years . This man impressed me.."

"Derek is thorough and explains everything we need to know to get the optimum performance from our furnace and air conditioner."

"Very fast and helpful service"

"Although it took 4 visits to get the job completed, Mike kept on trying to fix the problem. And, the final charge was fair. Albeit, I still have to receive the paid invoice."

"Aaron was very helpful and was able to answer my questions about filter and tankless maintenance."

"Friendly and very clean."

"Jim was very friendly, reassuring, and took the time to answer all my questions. He also fixed the issue and all was working properly when he left. I had concerns about the Rennai boiler we had installed because this was the 3rd time we had to make a service call and its only our second winter but Jim reassured me that it was a good product. Also, we were initially told that we were going to have to wait 3 days for a part to fix the boiler which was very surprising but then we ended up getting the part and the boiler fixed the next day so we only had to be a day and a half without heat and hot water rather than 3 days. I also requested confirmation about the warranty but have not received an email response yet."

"We were provided with misleading information"

"Jason Rooker arrived on time to set up the installation Josh and Hailey came to install on time and did a great job Cleaned up after and helped put our stove in place. Excellent!!!"

"On time, efficient work"

"Shane and Mitch were extremely efficient and answered all questions clearly."

"Jason was great in providing details and options for my home. Sharing different products depending on need, budget and longeveity,"

"Mike is always courteous, on time and willing to make sure we understand what is happening."

"excellent service from the time of the emergency call to the installation of the new furnace"

"Complete, quick, and efficient servicing."

"Friendly and efficient installation of hot water tank."

"Aaron was really friendly and cordial,wore a mask at all times.explained to me what he was doing."

"you overcharge me."

"Satisfied pleasant"

"Efficient, informative, friendly, on time"

"The service Technician was very knowledgeable and very professional in every step of our expectations, he made sure that all of our concerns were handle, even reaching out for extra support to confirm that our queries were answer to our satisfaction. We are very please with his professionalism and courtesy to our every knowledge request how our Heat & AC functions to maximize the efficiency for savings and comfort. Thank you, Michael Albnese Alain Rocheleau"

"Excellent service - installation was professionally installed - looks and works great! The technicians, Jim and Shane, were both very knowledgable and there work was impeccable."

"Damaged the floor, probably when they dropped the water heater. Didn't fully lose the downstairs door when they left and took me a day to figure out where the draft was coming from as we don't use that door in the winter"

"everything was good. You guys did a great job. Only one recommendation. The service tech found the ducts to be very dirty. He took pictures but rather than sharing with me, he showed and gave the pictures to the tenants. Who in turn freaked right out and got a hotel for the weekend...on my dime. PLEASE only communicate that type of information with the owner."

"Derek was very courteous and thorough. He explained everything he had done."

"Minor extra repair to the vent on the hot water tank was greatly appreciated."

"After 9 visits by numerous technicians, Michael has finally seemed to solve our problem. Had everyone been as concerned as Michael, perhaps the problem would have been solved sooner."

"Service person came as scheduled; courteous; and was performed service thoroughly and in a timely manner."

"As far as I am able to assess, everything went well. Covid regulations observed."

"Technician very knowledgeable"

"Mitch came back to move the "hot water tank", in the correct position, and he even connected the plumbing for the laundry tub . Very pleased with the way everyone conducted themselves, safely & professionally."

"Quick response to both January 1st and January 4th calls Derek is excellent at explaining and felt her was VERY thorough Best Ive had from your company over many years"

"The tech was friendly and took the time to explain things to me."

"This was a difficult instal and techs were very forgiving in getting it done as best as possible for me."

"Very efficient did not have to come two or three times to correct the problem"

"He was friendly and professional"

"My heating now works. Serviced on Christmas Eve during a pandemic"

"prompt, polite,effecient"

"Mike was very professional and provided some very helpful suggestions for maintenance"

"Service Experts installed the new furnace on Friday but it did not turn on. Unfortunately my 81 yr old mother was without heat for 3 days. The guys were frustrated late Friday but no fault of ours. The tech that came on Monday with the other new furnace was very approachable and patient. Chris Cole"

"Company has no flexibility, hence poor Customer service in that regards. Did promptly dispatch the technician, who within a minute noticed the power button was turned off. Switched it on and hot water tank was functional. Previous day had moved some suitcases and inadvertently touched the switch (found in middle position but off). Was told that full charges would apply with no reduction. Technician was gone in less than three minutes."

"Jim was the third technician to attempt to solve the problem with our heating system. Not only does he seem to have solved the problem, he was kind enough to check up on us the following day to make certain things were running properly. He took plenty of time to explain what was happening and left us feeling re-assured that we would indeed have heat over the holidays and that the problem was resolved."

"The technician was very polite and efficient"

"Excellent service. Suggestions for improvements and next day installation of product."

"The job was done in a very professional manner from start to finish ."

"Professional, knowledgeable & thorough"

"I have never been in any way disappointed by the service or products do you offer. Your employees are without exception Knowledgeable people and the service has exceeded my expectations every time."

"very courteous person. Gave us updates on what was done and offered proper advice."

"I think the amount charged is excessive for a simple work done."

"Very thorough and explained what he was doing. Very pleased with the job Aaron did."

"Very polite explained everything"

"The connection for in-out piping was connected incorrectly.. can elaborate more, still awaiting for manger from at Catherines location to call back! Which has been several weeks now"

"Service was very good."

"They know their job very well and give us good solutions."

"The installers were very efficient. They started around 8am and finished by 2:30pm. When they left you would have never known they were there."

"Derek was very thorough and explained everything he did. He also offered helpful hints about how to keep things working throughout the winter."

"The service guy, came in put his shoe covers on and went down and did the work in a timely fashion and left."

"Professional"

"Terrific service from meeting with Glen to purchase the right product to the installation by Shane & Mitch"

"Same serviceman for years. Gives good advice."

"Friendly and efficient"

"Very fast and informative. A few details were overlooked, but, solutions were provided and unexpected issues did get resolved"

"Friendly and thorough tech, came on time, did the job and left, pleasant and painless."

"Derek explained everything very thouroughly and showed me what he was doing and explained it as wen went along."

"Professional approach to the work, done efficiently."

"Mike did a thorough Furnace examination, including vacuuming. Mike is always polite and explains issues/information to me."

"Michael was friendly, knowledgable and efficient. He was very trustworthy and I could tell he had our best interest in mind as a customer."

"pleasant, courteous service with willingness to answer questions"

"They were on time and very nice"

"As always, Mike McLean is a true professional."

"The technician was very thorough, and answered all my questions"

"Michael was thorough and made sure the equipment was tested and cleaned. He provided input on using the automatic thermostat which was useful. He provided an options available on the furnace filter and explained how the UV light needs to be maintained. Overall great service as I come to expect from service experts. Minor quibble, we have had different advice from different service people since installation last year which was not the same as Michael's leading to some confusion on the appropriate use of the new equipment."

"Excellent !"

"We have had Mike come to the home for years and he knows the furnace and air conditioner. He is always a pleasure to see him and he knows his stuff and does good work."

"Everything was explained in easy Terms"

"Tech arrived over 2 hours past arranged time. Tech tried to sell me a water heater that I did not need. Service of furnace and boiler was fine."

"Friendly, thorough service."

"Josh (I'm really hoping I have his name correctly!!!) is personable, helpful & very good at his job."

"Mike is pleasant and informative and efficient. He has always provided good service and I have never had equipment fail."

"Brought Service man in to walk me through the thermostat controls he went through each and every one in great detail also reattached loose unit to the wall properly."

"Michael is always professional,polite and helpful"

"Mike Maclean fixed the leak of refrigerant that had caused the air handler to leak back in July (it leaked into the room below). The technician back in July said he didn't know why the air handler had frozen and the drain wasn't blocked. He just topped up the refrigerant but didn't fix the leak. Mike inspires confidence that he'll do the job properly."

"one of the original installers of the equipment. knowledgeable, friendly, careful in regards to covid"

"Professional, friendly, knowledgeable"

"Everybody was friendly, on time and super helpful! They walked me through all my options and the whole process and all of my questions were answered with professionalism !"

"good explanation prompt service friendly and professional"

"Service was on time and completed efficiently with a report when completed."

"Very informative answering my questions. He wasted not was direct with inspection of furnace and ac"

"prompt and efficient. Solved the issue and allowed me to learn the solution"

"We had requested Mike as we have had him in the past, and he is really good at working out the furnace issues. He showed up a few hours and got us back up and running."

"Derek informed me of every aspect of the equipment inspection"

"very professionnally work."

"On time, courteous,."

"Professional and efficient."

"Dan arrived promptly, found the problem and repaired it. He explained what he did and also installed another device that just recently became available. He was friendly and courteous."

"Very accomadating. Called 3 times when a tech was available couldn't make first 2 times.The tech was very helpful and explained every thing about the AC."

"Response to our call to 24 hr emergency line was immediate. Derek was a pleasure to deal with. Our problem was lack of A/C. Derek quickly confirmed problem was with outside condenser unit. Cause determined to be no pressure in refrigerant lines - ie loss of R410A Freon."

"Courteous and efficient"

"Great personality and knowledge"

"They were quick to service the call but the quote that came through to replace the air conditioning unit was just the price - no make/model, warranty info. A formal quote was not provided. I had to request more information with regards to the above and it just came through as a text, again not a formal quote. Beyond that, the price offered was $1000 higher than another company for the exact Lennox AC unit. When I called to follow up at the office, Jen couldn't explain why there was such a price disparity - that I needed to follow up with Don to explain. I decided to go with the other company."

"Derek was friendly, explained everything and worked well"

"Dan and Matt were very professional, friendly and answered all our questions"

"Because the service technician took time and effort and was diligent about conducting a thorough service."

"Technician was very respectful and very thorough."

"very friendly"

"The service people were prompt, courteous and very helpful. It didn't take them long to assess the problem and suggested a solution."

"Tech was efficient, polite and followed the rules necessitated by coved 19."

"The technician arrived as scheduled and was very pleasant"

"Technician was on time, knew his craft , was clean and concise in his explanations."

"Prompt professional honest and pleasant to work with"

"Service men were very friendly, helpful, and knew very quickly, exactly what needed to be repaired. I called in the late morning and within a few hours the service men were here and the AC was fixed and running."

"On time, polite, informative."

"Josh was very professional , competent & pleasant. He found the problem quickly & got our air conditioner working again."

"M. did a very thorough job."

"John has previously serviced our furnace and AC very thorough and knowledgeable. Sadly unlike the previous two service visits(not John) that left us without AC for 4 days min 30+C weather due to simply changing the air filter."

"Very professional. Took time to answer our questions as they installed a/c and furnace. Great work ethic and great work, would highly recommend this team!"

"Assosicate was on time, very polite, maintained social distancing and did his job efficiently. I was very pleased."

"Clarke responded to my service call immediatly, unit was repaired under a half hour, unbelievable service."

"John cares about his customers and always ensures we are happy with his service."

"Mike is a great ambassador skil Mike is a great ambassador for your company and a skilled technician."

"On time always helpful. Answers all my questions"

"Chris and Aaron were on time, and rolled out the red carpet in our home. They kept their work area clean. They were very knowledgeable and walked us through the new system."

"Service was fast.Technician was knowledgeable,and friendly.Took the time to fully explain , verify the problem and fix it keeping us in the loop throughout.Derek has serviced our equipment before and we have always been appreciative of his performance.."

"they showed up at the arranged time, were very friendly and did a great job with the install, cleaned up all the areas they worked after finishing"

"The service technician was very professional and I was pleased with the service he provided."

"Derek was great. He was very personable and knew his stuff when it came to the A/C and Heating."

"Very professional"

"Mitch completed the work effectively & efficiently."

"SE have always responded to our needs quickly and provided excellent service. Our recent service was due to a problem with the manufacturers part. They addressed this issue as soon as the part was available."

"solved the problem"

"Knowledgeable friendly technicians"

"Clark was worth his weight in gold. I found Dave very nice and easy to get along with, but his opinion about "Service Experts" seemed a bit "over the top", like there is no other company out there who knows what they're doing."

"Aaron was fantastic. This is my first home and Ive left my units unserviced for a few years. Aaron took the time to explain my furnace and AC units and made recommendations to prolong their life. Aaron took pride in his work I would be happy to welcome him back into my home for future service work."

"Called ahead. On time and was helpful."

"On time, efficient, professional, friendly"

"Derek was very professional with his job and pointed out a few things I should do."

"Because the technician was very polite and efficient. There were no surprises."

"Slow to respond"

"Thorough and professional"

"Fast and efficient"

"On time/fast and service and a job well done."

"Prompt, polite, efficient service"

"on time - good explanation - took extra time to review"

"Technician was knowledgeable and very helpful in explaining what he was doing and answering any questions we had."

"On time, polite, completed service in a timely manner and explained what was performed"

"On time. Very tidy"

"Service tech was very pleasant and patient, answering all my questions."

"Speedy and efficient"

"Thorough and professional"

"Technician friendly,knowledgeable and efficient"

"The entire experience was handled in a very friendly and professional manner."

"Very kind , helpful and quick ."

"very cordial and wore a mask, very much appreciated and went out of his way to provide information , just a little disappointed that i wasnt called on thursday morning about the appointment for friday morning"

"The tech was polite, efficient and informative"

"Aaron was very efficent. Best service person I've had from you company."

"Did not take shortcuts. Great job."

"The technician was not fully able to resolve my issue"

"The technician was knowledgeable, friendly and the work appeared to be carried out satisfactorily."

"The technician, Aaron, was very considerate and respectful of my caution around COVID. Did a great job and explained things to me when I asked!"

"Courteous and explained about the service provided"

"Over exaggerated cost, using Costco network. Not competitive in the market."

"Fast, efficient & very helpful after installation."

"He was quick, courteous, and efficient."

"Done in and out quickly. Seems all was done & checked with my wife doing the thermostat duties."

"The technician was very aware of being safe during this pandemic and kept his distance from me because I am not well."

"Good service polite and informative"

"I had a hot water leak during COVID 19, and Jennifer sent a Tech out almost immediately. The Tech was very aware of the times we live in, but he completed the repair without hesitation, and we are most grateful they came. We wouldnt hesitate in recommending Service Experts to friends and family."

"Two reasons. The job had a very tight time constraint related to a returning snowbird and although the initial diagnosis was incorrect Dereks methodical and intuitive assessment solved the furnace problem."

"Technician was very friendly and explained to us the exact problem with our furnace."

"They were on time. Clean, and timely"

"Service tech was punctual and very courteous and answered our concerns to our satisfaction"

"We still haven't heard back about the duct cleaning which is on the contract as well. It would be nice if we are better informed."

"The technician (Mike A.) carried out the necessary service on my furnace in a thorough and competent manner. The problems I had been experiencing were resolved. Mike explained what he was doing and why. Good communication skills."

"One of the units were put in poorly, we had to request proper installation...I had issues with this. This was alot of money and I should not have had to get as stressed as I did..."

"The service was v-good. The $ was a little steep"

"Both Mike and Rachael were pleasant and professional. They shared some useful tips and information regarding my furnace and equipment. Excellent service as always!"

"Very quick and efficient service"

"The technician took extra time to check every thing instead of rushing to finish."

"Grant was very professional, knowlegable and helpful by anwering and explaining his answers clearly and consisely. I felt like my furnace was in good hands."

"When explaining the maintenance or repair needs moving forward, he showed pictures of our devices to help explain the issues."

"Offered and explained upgrades but did not push."

"Service and installation was very professional & efficient."

"Response time to my call was good. Problem found and repaired quickly."

"Very punctual and took off boots to service."

"Mike was very professional, called before he came and did his job efficiently."

"Technician provided great service"

"Mike is always pleasant to deal with."

"I found the technician very polite, efficient and it took very little time to do the job. He explained every thing in detail to me and how things worked. Job well done."

"I'm grateful that you provide a 2-hr window for appointments, because I plan around it with respect to time off work. The techs arrived at the very end of it this time."

"Both Glen and the office were extremely prompt in returning my contact for help, and Clark gave us a call to tell us when he would be by."

"To was very pleasant and seemed eager to help me find the best solution to my problem."

"Service Experts (and Dan and Tom who provided service on the day the job was done) made sure to turn the nightmare install that the previous owners left me with into a safe, high-quality job."

"Polite, prompt and thorough service."

"helpful info and efficient"

"On time, friendly, informative, helpful, clean."

"Explained the function and application of humidifiers operation that requested."

"I must have missed No i question somehow. I gave a No 10 rating for all questions as I am very satisfied with Service Experts."

"The sevi e went well but unfortunately I needed to call back as a clamp wasn't attached correctly. Once that was resolved I was very satisfied."

"Very personable..."

"Im always glad to see Mike MacLean come to service our furnace. He is all about customer service and satisfaction. Isnt that what its all about? Being retired and on a fixed income I appreciate good service for the money I pay. I hope Mike is back next appointment."

"Friendly technician, arrived on time, did what was expected and all concluded in a timely fashion."

"Mike resolve the issues."

"The installers did an excellent job. We had some disagreement about where to install it, but they explained their side and I explained mine and they installed it where I asked. They didn't want to hook up the electricity to it because it was quite a distance is small cramped places, but within a short time, Service Experts sent electrians from another company who did a fast and excellent job too. Thanks so much!!!"

"There were some problems with my AC from the earlier installation and the current team addressed them efficiently and in a friendly fashion."

"Mike told me about what was going on with furnace issue and how he was going to fix it. Friendly, on time and professional."

"even on weekend technician was prompt, courteous,efficient"

"I was satisfied with the quality of service provided by the technician; however, the root cause was a poor ground from the original installation. Nevertheless I was billed almost $250. I left several messages for a manager to call to discuss and never received a call. We have purchased. Furnace, AC and inline water heater. Very disappointing service response."

"Excellent job carried out by two efficient, well trained crew."

"Our concerns were addressed quickly & the repair seems to be working, so we couldn't be happier. Both Jason & Mike are pleasant & highly knowledgable. We really felt their concern that they want us to be happy with our heating/cooling system."

"Prompt and Courteous service"

"Everyone was simply excellent!"

"ontime. friendly. knowledgable. goes above and beyond"

"Always very professional and courteous service."

"When it comes to good, friendly, service its usually smaller, and niche, companies that come to mind. Service Experts consistently debunks that thinking. Always friendly, always responsive, always a fast diagnosis and repair. If I was asked for a recommendation, whether purchase or repair, it would always be Service Experts. (p.s. I didnt name a technician because theyve all been very personable and qualified.)"

"Courteous and respectful to my house..."

"Inspecton and cleaning done in short order."

"On time, friendly, efficient"

"Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."

"Mike Albanese was very professional & friendly.He thoroughly explained what he was doing & why."

"Although the technician was very nice he forgot to put the hose back in the proper spot with the humidifier and once noticed 3 hours later the entire furnace room and carpet into the living area was flooded with water. Service experts St. Catharines was called and I was simply told we are sorry to hear that, I will pass on the information to the management team"

"Technician checked for "gas odour" , everything checked out but odour still is there."

"Polite knowledgeable explained everything"

"The service person replaced the part quickly & was neet."

"Good service."

"I have had a very bad experience with a different company in the past and found both Beverly and Mike both professional, efficient while dealing with my furnace issue."

"very good service"