We Can Repair Any Kind of Gas Fireplace in the Niagara Region

Gas fireplaces make adding warmth to your the Niagara Region home simple. Just move a switch or press a button for immediate heat.

They’re also relatively simple to use. Unlike their woodburning equivalents, there’s no need to use firewood or clean up ashes. But like any other natural gas systems, these fireplaces have to have annual service to help them run efficiently and avoid breakdowns.

When your fireplace won’t start or won’t stay on, the professionals at Service Experts Home Services by Enercare can help. Use our easy-to-follow tips first. If your fireplace still isn’t running correctly, let us know. We can take care of any model. All of our technicians are ACE certified, which means they’ve completed rigorous instruction to better help you. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.^*

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Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of causes why your fireplace won’t ignite. Pull off the decorative plate below your fireplace to access its pieces.

Is a breaker tripped? Take a look at your home’s electrical panel and adjust breakers as appropriate.
Is the gas running? Verify the valve is in the “open” position.
Is the pilot light on? If it is out, follow manufacturer instructions to rekindle. Connect the vent cap to halt drafts from extinguishing it.
Pilot light ignites but won’t stay lit? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
Pilot light stays ablaze but fireplace won’t heat? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for help.

Fireplace is Making Odd Sounds or Smells

Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve totally cooled.
Grinding or shrieking sounds? Have Service Experts Home Services by Enercare service or replace the blower.
Odd scents? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, get fresh air in your home and contact us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it heat more efficiently and avoid expensive malfunctions. It may even help it work longer.

Verify your fireplace is fully cooled.
Switch the gas off by turning the valve to “off.”
Pull out the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
Extract the lava rocks, vacuum them one at a time and wipe away soot with the brush.
Clean the inside of the fireplace with a vacuum hose attachment.
Clean interior edges with a moist cloth. Use warm, soapy water to get rid of dust or soot collections.
Put back lava rocks and logs in the same order.
Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
Ensure your carbon monoxide detector is functioning appropriately.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule annual inspections with us. These inspections can potentially catch problems before they develop. We’ll inspect your components for fractures. We’ll also double-check there aren’t any leaks and that pressurization levels are right.