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We Can Repair Any Kind of Gas Fireplace in the Niagara Region

Gas fireplaces make adding warmth to your the Niagara Region home simple. Just move a switch or push a button for immediate heat.

They’re also relatively simple to use. Unlike their woodburning equivalents, there’s no need to put in firewood or sweep up ashes. But like any other natural gas units, these fireplaces have to have annual tune-ups to help them run efficiently and avoid malfunctions.

When your fireplace won’t start or won’t keep burning, the professionals at Service Experts Heating & Air Conditioning can help. Use our easy-to-follow guide first. If your fireplace still isn’t heating correctly, contact us. We can take care of any model. All of our technicians are NATE certified, which means they’ve completed rigorous instruction to better meet your needs. And all of our outstanding work is upheld by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of causes why your fireplace won’t ignite. Take off the decorative piece below your fireplace to get at its pieces.

  1. Is a breaker tripped? Inspect your home’s electrical panel and adjust breakers as needed.
  2. Is the gas running? Verify the valve is in the “open” position.
  3. Is the pilot light on? If it is out, follow manufacturer instructions to reignite. Fasten the vent cap to halt drafts from extinguishing it.
  4. Pilot light ignites but won’t stay on? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays lit but fireplace won’t heat? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve fully cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning fix or replace the blower.
  • Funny smells? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, get fresh air in your home and contact us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it heat more efficiently and avoid expensive malfunctions. It may even help it work longer.

  1. Confirm your fireplace is fully cooled.
  2. Switch the gas off by turning the valve to “off.”
  3. Pull out the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
  4. Extract the lava rocks, vacuum them separately and wipe away soot with the brush.
  5. Clean the inside of the fireplace with a vacuum hose attachment.
  6. Rub down interior edges with a wet cloth. Use warm, soapy water to get rid of dust or soot collections.
  7. Put back lava rocks and logs in the same order.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
  9. If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is functioning correctly.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule annual inspections with us. These inspections can potentially catch problems before they develop. We’ll inspect your components for fractures. We’ll also double-check there aren’t any leaks and that pressurization levels are correct.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.