Learn More about Enercare Protection and Maintenance Plans

Choose the plan that’s right for you. We have lots of options depending on the age of your equipment and the type of coverage you want.

As an added bonus, get 6 months free off any monthly plans you choose.

Maintain

With an annual maintenance service, our technicians can identify potential concerns before they become costly repairs. Maintenance Plans help extend the life of your equipment.

  • Initial 8-point inspection followed by a comprehensive 21-point inspection if there are concerns
  • Fully-licensed and certified Enercare service technicians , with expert recommendations
  • A Home Care Report, which is a comprehensive equipment assessment that determines how well your system is functioning
$10.99+HST/Month
Protect

A protection plan pays for itself in just one use. You get year-round parts and labour coverage and our fully-licensed technicians will resolve any equipment breakdown or malfunction. Coverage includes:

  • Unlimited service calls
  • Same Day Service
  • Parts and labour coverage for air conditioning repair and part replacement***
  • No upcharge for evening or weekend appointments
  • Plus, you can book appointments conveniently on our mobile app
  • If you make at least one service call a year, this plan is an excellent fit.
$16.99+HST/Month
Maintain and Protect

This bundled plan combines an annual maintenance visit with ongoing protection services. As your equipment ages, you are likely to experience minor issues more frequently. Broader coverage can help ensure your system remains in good shape and protects you from those inevitable repairs. 

  • Bundle a Protection Plan with a Maintenance Plan and increase your savings by 14%
$23.99+HST/month
Maintain

With an annual maintenance service, our technicians can identify potential concerns before they become costly repairs. Maintenance Plans help extend the life of your equipment.

  • Initial 8-point inspection followed by a comprehensive 21-point inspection if there are concerns
  • Fully-licensed and certified Enercare service technicians , with expert recommendations
  • A Home Care Report, which is a comprehensive equipment assessment that determines how well your system is functioning
  • $10.99+HST/month for furnaces
  • $13.99+HST/month for boilers
Starting at $10.99+HST/Month
Protect

A protection plan pays for itself in just one use. You get year-round parts and labour coverage and our fully-licensed technicians will resolve any equipment breakdown or malfunction. Coverage includes:

  • Unlimited service calls
  • Same Day Service
  • Parts and labour coverage for furnace / boiler repair and part replacement***
  • No upcharge for evening or weekend appointments
  • Plus, you can book appointments conveniently on our mobile app
  • If you make at least one service call a year, this plan is an excellent fit.
$16.99+HST/Month
Maintain and Protect

This bundled plan combines an annual maintenance visit with ongoing protection services. As your equipment ages, you are likely to experience minor issues more frequently. Broader coverage can help ensure your system remains in good shape and protects you from those inevitable repairs.

  • Bundle a Protection Plan with a Maintenance Plan and increase your savings by 14%
$23.99+HST/month
 
Protect

Plumbing is one of the most essential parts of your home. Our plan gives you year-round plumbing and drains coverage with unlimited service calls - and it can pay for itself in just one use. Plumbing and Drains Protection Plans include parts and labour for the majority of repairs. You’ll also receive access to evening and weekend appointments at no extra charge. If you make at least one call to a plumber in a year, this plan is an excellent fit.

  • Our fully-licensed technicians will resolve any leak or blockage problem
  • Includes the diagnosis and repair of many plumbing systems and drains, including stop and waste valves, clogs, and problems with the pipes themselves*
  • If needed, an annual contract to augur and camera scope each below-grade drain suffering blockage
  • 15% discount on upgrades and improvements*
  • Parts and labour coverage*
  • What's not included: Repair or replacement of fixtures and equipment, including water heaters, water softeners, radiators, toilets etc.; faucets and sump pumps; replacing galvanized, lead, cast iron or non-pex plastic pipes; plumbing service for mobile homes; changes or problems concerning municipal water services
$17.99+HST/Month
   
Total Home Protection Plan

From a faulty AC unit to a faucet that constantly drips, it can be difficult to decide which home appliance to cover. With a Total Home Protection Plan, you don't have to choose. A Total Home Protection Plan gives you our three most popular protection plans together in one affordable bundle.

  • Plan includes: Heating Protection, Cooling Protection, Plumbing & Drains Protection. Bundling our most popular plans together lets you unlock savings of at least 28% in addition to what you save in parts and labour.
$37.24+HST/Month
Enroll Online or Call Us at 289-273-2229
General Questions

In 2016 Service Experts Home Services by Enercare became a part of the Enercare family, and now, we are joining forces in an even greater way to better serve our customers. To us, better serving our customers means things like:

  • More call centre agents to answer the call when you need help
  • More technicians to repair or replace your equipment faster
  • Access to new plans and services, like Electrical and Plumbing Protection Plans and systems such as Enercare Smarter Home®, including Enercare Smarter HVAC, Enercare Smarter Furnace™ and Enercare Smarter AC™
  • Access to our mobile app where you can book appointments and more in a few taps
  • And while change is good, some things are great just the way they are. For Service Experts, Home Services by Enercare, we have always been and will continue to be, a part of a communities we serve.
  • With a 4.8 score on Google and 93% 5-star reviews+++, the Enercare team is excited to welcome you to our family and we look forward to helping keep your home up and running for many years to come.

+++Google reviews rating and 5-star review percentage are based on reviews posted for all Enercare Google listings between January 1, 2021, and July 31, 2021

For the most part, it will be business as usual, and you will continue to be supported by your local team. For more information about any changes to your individual services, please refer to the appropriate section below.

For Membership customers, to stay covered and take advantage of our introductory offer, you need to select your new Protection Plan by September 17th. Your existing plan coverage will terminate on October 24, 2021 with your new Protection Plan being effective as of October 24, 2021. Get more information here.

While you likely won’t notice any material changes, the official change date is October 24, 2021. This is when our backend systems will become one, and the new Protection Plans will commence, and you will have access to the Mobile App (reminder: don’t forget to speak to an agent to register you).

For more specific details, please visit the relevant sections below.

I currently rent an Advantage Heating, Cooling, Water Heater or Water Treatment equipment
The terms and conditions of your current Advantage rental program equipment and entitlements will remain as they are today.
Your current rate will continue and will be subject to any annual price increases as set out in the Terms and Conditions of your equipment rental.
If you already have your maintenance appointment booked, it’s business as usual, we’ll see you on your appointment date as scheduled.
If you haven’t yet booked your appointment, please call us at Service Experts Home Services by Enercare to book it. Make sure to call us before your existing plan contract expires to receive your entitlements.
Until November, continue to book appointments the same way that you do today, through your local centre. After November, you can conveniently book and change appointments on our mobile app available in The App Store® and Google Play®. For a seamless registration, please call us at <<>> and one of our agents will take care of your setup. For your security, we need to match the mobile app profile to your Enercare account number and the easiest way to do this is with our agents. They are ready to take your call.

Depending on the timing of your billing cycle, starting November, you will be billed monthly by Enercare Home Services.

If you currently are signed up for ebilling, your existing web portal credentials will remain the same, however you will need to visit www.enercare.ca/ebilling to access your account. If you are not already registered for ebilling but would like to be, please visit this same website and use the information found on your first Enercare Home Services invoice to register.

If you have registered for pre-authorized payment, you will notice the change in biller name to Enercare Home Services - there is no action required on your part.

If you have not registered for pre-authorized payment, you can sign up by visiting www.enercare.ca/payments after you receive your first invoice to enroll.

Alternately, to pay your new Enercare Home Service invoice, you will need to:

  1. Update the payee name to Enercare Home Services on your web pay/cheques
  2. Update the account number to the new account number found on your first monthly invoice from Enercare Home Services; and
  3. Make any other changes as outlined in the information insert included with your first monthly invoice from Enercare Home Services.

If you reside in Enbridge Gas territory, shortly after November, your Enercare charges will be included on your Enbridge Gas# bill. It’s easy and convenient!

#Enercare’s charges will appear in the Other Companies section of your Enbridge Gas bill. These offers and claims are made by Enercare alone. Enercare is not owned by or affiliated with Enbridge Inc. or Enbridge Gas.

I currently have a Membership plan

The Membership plan(s) to which you currently subscribe will end on October 24, 2021. To help you decide which of the many plans Enercare offers is right for your home, our agents are here to help. We offer Maintenance, Protection and Repair Plans across heating, cooling, plumbing and electrical services.

To make your decision easier, we are offing an introductory rate of 6 months off every plan you choose. Don’t forget to ask an agent about our Total Home Protection Plan which combines Heating, Cooling and Plumbing Plans at a savings of 28% off the regular price.

The Membership plan(s) to which you currently subscribe will terminate on October 24, 2021 at which point you will no longer have any coverage. To ensure continued coverage and protection, you will need to choose a new plan(s) by October 8, 2021.
If you already have your maintenance appointment booked, it’s business as usual, we’ll see you on your appointment date as scheduled. If you need to change your date, call your local centre to schedule a new date and time.
If you haven’t yet booked your appointment, please call us at Service Experts Home Services by Enercare to book. Make sure to call us before your contract terminates.
You can book repair appointments the same was you always have, through your local service centre. Starting in November, you will have access to our mobile app. Ask your agent to register you to make booking and changing appointments easier. Plus, you’ll be able to see when your tech is on their way with our en-route feature. No more waiting around for the technician.

Starting as early as November you will be billed monthly by Enercare Home Services

Once you receive your first invoice, you can register for ebilling by visiting www.enercare.ca/ebilling

If you have registered for pre-authorized payment, you will notice the change in biller name to Enercare Home Services - there is no action required on your part.

If you have not registered for pre-authorized payment, you can sign up by visiting www.enercare.ca/payments after you receive your first invoice to enrol.

Alternately, to pay your new Enercare Home Service invoice, you will need to:

  1. Update the payee name to Enercare Home Services on your web pay/cheques
  2. Update the account number to the new account number found on your first monthly bill from Enercare Home Services; and
  3. Make any other changes as outlined in the information insert included with your first monthly bill from Enercare Home Services

If you are in Enbridge territory, your Enercare charges for any Protection Plans will be included on your Enbridge Gas* bill. It’s easy and convenient!

All Membership plans will be terminating on October 24, 2021 and customers will have the option of choosing Enercare plans that are as similar as possible. We are excited to offer you a wide range of new home service plans to maintain, protect and repair your home. We also offer plumbing and electrical plans.
I purchased my HVAC equipment outright form Service Experts.
The same warranty coverage will continue to apply.
Upon servicing your equipment, the technician will assess eligibility for warranty coverage. If you have previously purchased extended warranty coverage, please provide the technician with any available documentation. If your service/repairs are deemed covered under warranty, the technician will register the warranty claim on your behalf.
If you haven’t yet booked your appointment, please call us at Service Experts Home Services by Enercare to book it.
We are excited to offer you a wide range of new home service plans to maintain, protect and repair your home. To best protect yourself and extend the life of your equipment, heating or cooling plans with maintenance give you an annual maintenance, unlimited service calls plus parts and labour coverage* – the ultimate equipment and unexpected expense protection. For more information on available plans, have a look here.
Please contact your local centre, the same as you do today, for any other services.

*Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details
**Available to Enercare’s Heating/Cooling protection plan customers, rental water heater customers and/or rental HVAC customers whose equipment is not operational (for example – no heat, no cooling or no hot water). On average, Enercare attends to furnace/boiler, central air conditioner, or water heater non-operational calls 90% of the time the same day. Subject to exclusions in accordance with the terms and conditions of the applicable protection plan or rental agreement
***Enercare’s annual total parts and labour responsibility is limited to a maximum retail value per year of $500 (including HST) for compressor unit or condenser coil repairs. Refrigerant recovery, vacuuming, and refill not included. Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details.
****Offer cannot be combined with another offer. Offer is not available in all areas and is not available to existing Cooling Protection Plan or Cooling Protection Plan with Maintenance customers. Must sign up for a one-year commitment, regardless of the method of payment, and Plan will be automatically renewed by Enercare on a yearly basis. You may cancel your Plan without penalty by providing notice prior to your Plan renewal date. Coverage is subject to the exceptions in the Plan Terms and Conditions. We reserve the right to change or cancel this offer at any time without prior notice. Initial repair must not exceed maximum retail value of $500 (including HST). If, upon diagnosis, repair is estimated to be above $500, customer may enroll in the Plan and pay the difference above $500 or decline to enroll in the Plan and be charged the standard $179 + HST diagnostic rate and standard charges for labour and parts.
~ Under your Plan, Enercare’s total parts and labour responsibility (including access to wiring through unobstructed walls, ceilings or floors only, diagnosis and, where we are required to open the area for access, repair and returning the access opening to rough finish condition only) is limited to a maximum of CDN $500 retail value (including HST) during each year of Plan coverage. You are responsible for any parts and labour charges above this amount. Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details.
+Terms and conditions apply. See rental agreement for details.
++Google reviews rating is based on reviews posted between January 1, 2021 and July 31, 2021.

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