What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Niagara Falls home and you don’t know what that entails. It’s daunting enough to welcome an AC repairman into your home, but then to not be sure what they’re going to do can add a whole other level of concern. No worries! Service Experts Heating & Air Conditioning is here to update you on the standard A/C system repair process so you’ll be prepared when an expert air conditioning service technician needs to come out to your house.

It Starts Simple

When the technician arrives, the first thing they should do is ask to see the thermostat. It might seem silly, but they need to inspect it to verify that it’s not merely a thermostat settings issue. The repairman will confirm the thermostat is programmed to cool and then lower the temperature to see if that will trigger the air conditioner. A faulty or wrongly connected wire could be the only thing that’s standing in the way of you and a comfortable home.

If there is still an issue, the technician may ask you to see the circuit breaker box. They will probably set the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty

The technician will then likely request to see the AC system. Like a doctor, the service tech will start their trial and error diagnosis process. There are many things that could be the reason for an air conditioning system that isn’t functioning properly, and it’s up the repairman to evaluate all the possible reasons starting from the most common issues to the least. The diagnostic process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioning diagnosis, they will likely check the air filter to confirm it’s not blocked or requires replacing. They will check the air conditioner’s refrigerant levels, verify the air condenser fan is rotating properly, make sure that the size of your A/C system is suitable for the size of your residence, and inspect the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioning repairman has pinpointed the trouble, they should explain all your choices to you. The discussion will generally start with the repairman explaining what the issue is, what part (if any) failed, how or why it went out, and what function that part has for your air conditioner.

The repairman will then go into your courses of action, which will entail replacing the part and resolving the trouble, but might also include upgrading parts of the AC system, the air conditioner itself, or your entire HVAC system. In certain cases, it may make more sense to invest in a complete new heating and AC system, particularly if the AC is past its prime, or prone to breaking down again and end up costing you more for A/C system repairs in the long run. The service tech will explain how much time, effort, and cost it will take to rectify the trouble.

The service tech may at this point explain what could have been done to avoid the trouble or part failure and how to keep a future issue from occurring. This typically includes yearly maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your air conditioner’s warranty valid. Most expert air conditioning repair companies will offer a yearly service plan so you don’t have to think about making future AC tune-up appointments for your home.

Finally, they will explain the process for repairing the failed part or fixing the trouble. If you determine that A/C system repair is better for you than investing in an AC system upgrade, the technician will order any parts necessary and schedule your new appointment to repair the A/C system. Or, if the part needed is already available on their truck, they will begin the AC repair work with your approval.

Keep in mind that throughout Niagara Falls your HVAC equipment is in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel confident with the men and women we send into your home. If you ever have any questions about your A/C system or what to expect with your air conditioning repair, give us a call day or night at 289-273-2229 and we’ll be happy to walk you through the process.

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