Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh metro who told us about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her house was not wheelchair friendly, due in large part to the size of the equipment. When Jimmy became aware of the problem, he wanted to remodel the Tracy family’s home to make it fully wheel-chair friendly. But because of the age of the home, the task was going to be a bigger job than he first thought. Looking for another way, Jimmy decided to try converting the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own bedroom, bathroom, playroom, and kitchenette.

Ready to get started, Jimmy started calling local contractors, including plumbers, electricians, and building supply companies and all of them said they would be honored to help and donate services and supplies. He contacted Service Experts of Raleigh for the heating and AC part of Kyla’s new living area. Two of Service Experts residential sales consultants went to the house to learn more about the project and were blown away by how intelligent and friendly Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 HVAC equipment for his daughter’s new mini suite, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to give Kyla’s family an invoice printed with the following:

“We’re more than honored to present you with a total heating and AC system at not cost as long as we can all have hugs.”

The employees at Service Experts of Raleigh were humbled to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. Kyla’s family is trying to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To read more or to contribute to the family’s van, please go to their GoFundMe account.

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