How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you probably heard about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, please visit their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may be having problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the glitch and get it up and running again.

Symptoms of this problem include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

ATTENTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the component has turned on while charging, turn it off and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more detailed instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some experts. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 289-273-2229 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Additionally, do not let this experience concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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