Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Niagara Falls General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, steers sales, and provides direction to all personnel and processes for the center. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve concerns, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also performs installation and service on inside air equipment and products, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, objections, and billing issues with the highest degree of respect and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using company radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also communicates with the customer to verify the customer is informed of scheduled appointments, reply to queries, and to help resolve problems. The Dispatcher strategically plans and routes the most suitable technicians using established company guidelines.