"On time service performed and reschedule next appointment. Service contract is stress free and service agents well trained."
"very professional and considerate"
"The gentleman was very courteous and he was thorough in checking the unit. He also was considered when he entered my house by putting on covers on his shoes. "
"All my queries were fully explained"
"John was very thorough in his inspection of our AC . He was very polite and I was very satisfied with the job he did ."
"nothing is perfect so never do 10s"
"Mike was a pleasant, informative representative of you company. He helped us program our thermostat as well as service the air conditioner.
Thanks, Mike. Always a plea..."
"The technician was both friendly and informative"
"he was on time, thorough in his work and pleasant to deal with"
"Our service is always done on time , efficiently ,and thoroughly"
"Good tech knowledgeable explained problem"
"Very cautious neat and polite"
"Mike did a thorough inspection. He explained to me why and what he was testing and the the results he should get to ensure my system was operating effectively. I was 100..."
"Mike is always on time or early and does what needs to be done efficiently and quickly."
"I didn't really see what he did as I was busy doing something else, but he told me he checked the furnace blower, and suggested a new filter - which I agreed with - and t..."
"On one of the hottest days of the year - John was able to come over very quickly...!"
"According to the maintenance schedule check list which I requested from your office the day after the inspection, it was apparent that no true inspection was ever done. T..."
"Timely, thorough, and pleasant"
"Prompt and explained things revelent to inspection."
"notification of appointments, friendly knowledgeable service same tech every season"
"Derek arrived early in the day, did a good job and left, was pleasant. "
"Mike has been my technician for decades and is always professional and thorough."
"John explained everything he was doing. He was very thorough.
Being an engineer I could see he was doing everything right."
"The technicians are always pleasant and friendly and get the job done efficiently."
"the tech always explains what he is doing in simple language"
"The technician was friendly, knowledgeable and organized. "
"Clarke P. provided very good service. However, I would like to me a little suggestion. Customers need to be reminded of things they need to do. Such as, put the A/C pow..."
"nothing is 100% perfection- but the service was fast and efficient-plus other information to help care for the equipment"
"Technican was very professional in carrying out the AC servicing."
"Technician was courteous, and went about his work without causing any disturbances "
"John B. he takes the time to explain just what he is doing and why this man should be in sales plus he leaves you feeling your money has been well spent."
"The service experts always do a good job"
"Quick efficient and very friendly and polite service by my technician Mike Maclean. He explained everything to me and I appreciate that. Overall, a very good experience!"
"Have had dealings with this company for past couple of years.Had nothing but friendly,efficient service.As usual John B reinforced this company's effort to provide this ..."
"Courteous, efficient and knowledgeable technician."
"Always pleasant and helpful and gives good advice"
"Very helpful and answered all my questions clearly."
"Prompt, efficient, friendly service"
"Called before they came, very friendly and covered his shoes
entering the house."
"Technician descaled hot water heater but was not able to locate cause of leak in effluent pump "
"Mike is always helpful."
"I can't say enough about Mike. He was very friendly and knowledgable. A true professional. Knew exactly what was wrong and explained the process throughly. It was an ext..."
"explains system and gives tips on energy savings "
"I have been very satisfied with the service provided and the technician has been very obliging and knowledgeable."
"To me the customer he took time to explain how to look after things between services"
"The sevice technician was personable and willingly provided helpful tips . "
"when the guy came he did a great job,quietly and always polite and very helpful."
"I was a little ticked off that my humidifier control was defective and had to be replaced at considerable cost. Not a very long life for an item used 4 or 5 months a year..."
"Technician came in and did what he needed to do. But Clarke went a little farther. We had a great conversation. Started with talking about different filters for the furna..."
"Professional, friendly service"
"Tech did a good job, changed out humidifier pad"
"Overall excellent service"
"Mike Albanese is the best, honest and explanatory. The two techs who did the install, were great."
"promptness &excellent work by technition"
"Good information provided. Able to fix small issue along with service contract . The individuals were very accommodating."
"8 because misunderstanding about payment of warranty and filter needs a change was not replaced because I thought I needed cash but did not know he takes debt didn't re..."
"John is always so courteous and respectful. Always smiles and is efficient . We have used your service for a number of years and are always satisfied "
"We are always treated well and we trust the workers ."
"They were quick and curtious in helping us out of a cold situation"
"Very knowledgeable, no sales pressure, appreciate putting the booties on when entering my home."
"From John Biancaniello who was the first to arrive to Paul who spent a great deal of time with questions from me and information to the best workers I have ever had in my..."
"On time, right on the job, while having time to discuss a number of items that could improve our heating and air conditioning"
"The technician arrived on time , introduced himself and completed the job explaining different procedures .He was very polite and very thorough in doing his job ."
"It was very nice to see Mike's happy face at the door as I welcomed Service Experts. All your service experts are great but we have had Mike service our equipment since ..."
"On time, nice clean job,completed service in a timely fashion"
"Informative. Straight forward. Seemed trustworthy."
"nothing is 100% perfect-so I never use 10"
"the response time of your technician was a '10'. Also his diagnosis was a 'ten'. The problem was simply a pressure switch. You don't have it is stock and had to order ..."
"Serviceman arrived on time, took care to inform us of what he was doing, and concerned about not making a mess in the house."
"he was very professional"
"Technician was proficient and courteous. One miss was he did not carry the type of furnace filter needed and needed to drop off to St. Catharines to pick up."
"Mike always does an awesome job!!"
"Service was complete and efficient."
"Technician was prompt and courteous."
"Mike always does everything to a T!!!"
"Polite,gave appropriate advice"
"thorough, friendly, clear and explained all aspect."
"Fast and excellent service by Clarke"
"Technician was on time, courteous and focused on servicing the furnace and the air conditioner.. "
"Mike is our regular guy and his work is always great. "
"Mike is very knowledgeable about the system, he takes the time to explain what he is doing and why it is important."
"Mike is always efficient and very helpful with ideas for future maintenance. This time we had Clark P. for the first time as Mike M. was away. Very nice and professional..."
"Clarke P was courteous and helpful and a pleasure to service our furnace."
"Friendly and excellent service."
"tech was prompt,friendly communicative and kept the area clean"
"Technician was very knowledgeable & helpful."
"Efficient and professional"
"Our service man, Mike, was extremely knowledgeable about the Naviean Hot Water tank. He tried different solutions to solve the problem and he successfully fixed out hot w..."
"Mike is a great technician and explains what he is doing and why."
"Technician came early, worked quickly, friendly"
"Mike is very courteous and answers all my questions in way that I understood. He was respectful of my home."
"Friendly, efficient, pleasant, knowledgeable, came when he said he would, answered all my questions. "
"The response to my call on Friday night when my AC broke was immediate and courteous.
I got a call from the technician on Sat morning 20 mins before he arrived.
He was ..."
"The Technician was on time, very pleasant, was happy to answer all of my questions and I asked a lot of question about my HVAC systems.
He fixed the AC problem fast and ..."
"Service Rep very knowledgable, friendly."
"Professional, courteous, and friendly service by representative"
"Service technician was thoughtful, polite, timely and took the time to explain to me (the wife)"
"very nice repair man. really good job."
"Service Experts got a Technician to my home on a Sunday, in this heat wave, just 3 hours after my call to them, however, when the part had to be ordered on Monday, the of..."
"Very pleased with inspection and inspector."
"Mike has always been pleasant ,polite and very good at his job."
"Mike (the service technician) was very helpful in giving me money and energy saving tips. He is also very kind."
"Mike did a great and efficient job as he usually does.
"Your technician was very professional and was on time for the
"24 hr answering and prompt service"
"The technician was very good and they were great about booking a time for me that was convenient in a busy time for them."
"Service technician was very efficient, friendly, and respectful. "
"Man was very quick and all was well"
"Service man polite and friendly. Did his job quickly"
"it is always a pleasure to see Mike and he is the utmost professional."
"John B. was very friendly, personable technician that knew right away where our leak was that was producing water on the floor. Was it and out in 15 minutes. Very, very..."
"he was very courteous, polite and thorough."
"Service was scheduled and happened when it was supposed to. Technician was pleasant, courteous and efficient."
"Friendly, helpful. Provided some Seoul suggestions "
"The technician was very polite and took his time and did a thorough job"
"Technician was able to come early, was very helpful"
"All questions were answered and also offered some good advise"
"John is always a very happy, professional, hard working man. He never leaves without making sure we are 100% satisfied."
"John is very good at what he does, and also very professional."
"Tech. was very knowledgeable with the service he was performing."
"Showed me where the leak was with tester-ordered needed product - aware of premium plus contract "
"Mike is always prompt & courteous"
"Mike has been my technian for years and he has always provided me with outstanding service. "
" The service expert gave us tips on keeping the furnace, our dishwasher and washing machine clean by using vinegar "
"The service man arrived on time; completed his work in a competent manner, and our air conditioner will last for another few years."
"arrived as expected, polite and communicated well"
"the technician took special care of the customer - a handicapped elderly lady and managed the appt when someone else was available to answer the doo"
"Service rep was very neat and gave us lots of tips"
"Friendly and informative "
"Technicians very capable, helpful and polite. "
"Good and prompt service"
"Always excellent service and technicians."
"punctual, efficient, courteous"
"Technician answered all my questions and was very thorough and pleasant."
"Service techs very courteous and informative. Always give tips to improve heating/cooling in the household."
"Very courteous and did the work in a professional way."
"The technician was very knowledgeable and explained the work involved in detail."
"Besides the satisfactory work, both technicians were friendly and courteous. In addition to the outstanding service, valuable advice and information was freely given on t..."
"Mike did a great job and he provided helpful hints"
"Mike MacLean is very thorough, efficient and courteous. "
"Technician was on time, explained what he did, and was very friendly"
"Mike Maclean was excellent at servicing our air conditioner but also provided us with very valuable extra information at reducing our heating and cooling costs. Very muc..."
"Clarke the technician was very professional in his ability to do his job. "
"explained everything concerning the service with a great attitude."
"Performed service efficiently, friendly, and informed me about all the things that were checked. Informed me of things that I need to be aware of."
"He was very understanding"
"Received Excellent Service
"Friendly, knowledgeable technicians"
"Fast service. Awesome technician. Had the part already no wait time"
"The technician did a good job in reparing my furnace."
"The technician was very courteous and did an excellent job. "
"the service technician was very friendly, knowledgeable, explained everything to me and gave me some tips which I appreciated."
"The Serviceman was very polite and did his work in a very satisfying way.
He answered all my questions to my satisfaction."
"the part the technician said needed replacing was not the problem with my humidifier"
"Friendly technician and very knowledgeable."
"On time, very pleasant, friendly with my dog."
"Very quick response to having no heat on a weekend. And quick followup to replace a part on our furnace. John B was very friendly and efficient. The phone contact person..."
"The service technician was very helpfully in answering my inquiries patient and understanding. Did a thorough job as well. "
"We just needed a furnace checkup and Mike completed that well."
"repair carried out very efficiently"
"In the end Micheal the technician got my boiler up and going, thanks for that, but it took 4 days to get the part for a 3 1/2 year boiler that was installed by service ex..."
"We've had service experts for many years & am always impressed with their repairmen. They are very helpful & answer all questions. Their men are very personable & they ..."
"On time and very knowledgeable."
"I have just spent a lot of time outlining the nature and details of my complaints in as thoughtful a message as I could fashion. However, when I got to the end of the sur..."
"As always , the service men are great - it is what we expect from your company"
"Mike was polite and helpful to answer questions and gave me some pointers which I did appreciate."
"1. confirmed appt in advance 2. arrive early 3. answered all my questions 4. polite"
" I have known Mike Albanese for years. we chat while he starts, then right to work and I respect that. Tells me what I need to know. "
"Serviceman, Mike, provided me with some heating tips and offered advice on how I could improve air flow. "
"Quick change to the scheduled appointment, Mike perfectly on-time (as usual) with excellent service and very pleasant manner, always so helpful."
"The fee for the visit was waived."
"prompt, efficient, friendly, knowledgeable
"he was thorough and polite"
"Clark did the job quickly and efficiently."
"I find the service people always do a nice job and leave the area clean when they finish"
"Mike has always been very professional"
"Excellent service excellent communication and good tips for conservation and maintenance"
"friendly and professional "
"Technician was on time; he was thorough; explained everything to me; he was quick; and did not make a mess."
"Answered questions simply"
"Service person time, efficient "
"Technician very knowledgeable"
"Technician was knowledgable and customer service oriented"
"Friendly and knowledgeable technician.
Provided clear and practical answers to maintenance questions."
"Would prefer if possible, to have the SAME Technician ( Mike ) on each visit, so the Tech. knows the equipment and not seeing it for the first time."
"I find the technician very friendly & knowledgable."
"Mike is an exceptionally good, efficient, polite and helpful technician always cheerful and ready to answer questions when asked."
"nothi g is 100% perfect"
"He is very professional.It shows that he cares for his work and doing it well."
"the technician worked on the problem until it was resolved"
"Very informed, very friendly, very helpful"
"Miahael has for many years done a superb job when he is here"
"The rep, Clarke, can be rated as 10. The office, and in particular, the answering person, I rate as 2. She completely misunderstood my instructions which were to be pas..."
"Service technician knew what the problem was, rectified it immediately, and explained what he did. He was very pleasant and courteous."
"Well organized company- call before appointment day and call before service technician arrives. Polite and courteous technician answering all my questions.
"Very professional, highly skilled and knowledgeable. "
"quick prompt service very friendly
"pleasant and knowledgeable technician"
"He answered my questions and made s few helpful suggestions re: air conditioner& furnace. Also made it known that the plan had changed & my payments would be lower for a..."
"All my questions and concerns were answered and my heating system is working perfectly. "
"Good customer interaction with understanding of energy saving tips. explained the use of a humidifier installation and function . this is now scheduled for next month."
"Excellent service - very friendly. "
"Great service, found the issue and fixed it!"
"Professional & thorough"
"Pleasant, knowledgeable and efficient technician"
"Always provide prompt, courteous and professional service"
"Nate was very informative and explained everything. Very friendly "
"On time, friendly and provided me with the information I needed. "
"Kyle H serviced our furnace, was very informative on new products we needed."
"Helge is the most helpful & courteous tech I ever had chance to deal with."
"The technicians (Chris and Blake) had exceptional 'Technical' ability, and exceptional 'Workmanship' ability.
They were always comfortable with my presence during the in..."
"Very professional---actually showed me that the ducts were clean ---warned me not to respond to the phoney duct cleaning phone calls."
"The work was done quickly and efficiently. He could have got a higher rating if he'd brought me a bottle of scotch."
"Technician Ryan did an excellent job explaining the exact service he was performing. He was pleasant, very interactive with me and left the work site clean."
"The technician was friendly, knowledgeable, and thorough."
"Great explanations. Cleanliness "
"tech was very friendly and helpful."
"Technician, Brandon Baldwin, was excellent .... efficient, meticulous respectful and communicative. I felt comfortable with his advice."
"Service was done on time and efficiently. Natalie seems very conscientious in her job.."
"Service man new his stuff and was very friendly."
"Polite and answered my questions"
"Timeliness , professionalism, quality service and quality maintenance and smart recommendations"
"on time, personable, provided clear explanations"
"The technician provided useful information."
"Krys was efficient in his job of cleaning the fireplace and his use of time."
"Excellent furnace maintenance plus extras regarding thermostat and cleaning humidifier filters plus advice"
"our technician Mike Takla is top notch."
"when i call for a service tech to service my equipment the first thing that i didn't expect him to say before he even entered my home is "is your home insurance covering ..."
"the technician was friendly, very thorough, explained everything, discussed the payment options, etc."
"very friendly technicain"
"Your technician knows our house and as a result does a better more efficient job."
"Adam's service was excellent"
"The person was pleasant, knowledgeable, thorough and did what she had to do."
"the service is always professionally done"
"polite, efficient, helpful service"
"The technician was polite, on time, and informed us of the condition of our equipment."
"Your service tech was on-time, polite, and knowledgeable. He was able to provide useful advice and answer my questions. "
"Fixed a problem with fireplace.
"Service was done on time and in an efficient manner."
"punctual, polite, efficient & informative; exceptional attention to detail, many thanks (I wish you still did appliances)"
"Very satisfied because he gave me some very good tips for keeping my furnace working optimally, which had never been provided to me before."
"The technician was courteous, polite and he answered all my questions."
"They took the time to look at the humidifier on the furnace and a Sani Dry dehumidifier that were not working."
"technicians work professionally, offers suggestions and answer all questions"
"courteous execution of service"
"Excellent service in ALL respects."
"Technician arrived within expected time frame, carried out service with minimum disruption, and provided a good summary of work done / required."
"Tech was on time, polite and courteous. Always happy with the techs from D & K."
"Everything was done by the technician in a timely manner. He was very friendly & even told me about other things that needed doing. He was kind enough to change the batte..."
"John arrived on time and was very caring and committed. D&K service experts are very customer-focused."
"Prompt service, excellent technician, gave clear explanations,"
"Technicians were on time and very polite. Service completed quickly."
"Professional service. Respect.
"on time, pleasant, did a good job, I think, respected my home"
"on time. very good communication by the technician."
"the tech was on time, professional,, likable, familiar with the equipment prepared for the task at hand. the only thing was the payment equipment in the truck did not wor..."
"Technician was very knowledgeable in performing
"Tech was very efficient, knowledgeable."
"Always friendly and get the job done.
"Efficient, friendly, informative service."
"Very thorough technician (George)."
"Knowledgeable and friendly tech. Was not trying to upsell anything. Earned trust quickly."
"Service appointment was great - reminder before appointment was not timely because it was the day before the appointment and I did not get the message until the evening a..."
"Efficient, covered all the bases, nice guy. Summarized what he saw."
"The installation was not safe. The pipes were not sealed and we had a gas leak that required calling the emergency number for Enbridge. The Enbridge technician traced t..."
"Curtis has been our service technician in the past. He's always polite and respectful, and even though our appointments are months apart, he behaves as a trusted friend w..."
"A thorough check-up of A/C and furnace in a timely manner by a friendly and knowledgeable technician"
"prompt, pleasant, well organized, professional"
"Mike has serviced my furnace five of the last seven years. He is a true professional, works diligently, is very knowledgeable, polite and friendly. He is very thorough ..."
"Technician was professional, knew exactly how to remedy some issues that prevented an earlier technician from completing the install. He also came back later in the day ..."
"Courteous, thorough, cleaned up after he finished"
"Excellent service, arrived on time, thoughtful and helpful explanations"
"Very thorough job and pleasant."
"Technician was pleasant, knowledgable. Covering his boats was a nice touch. "