Training & Development

Career Training Opportunities from Service Experts Heating & Air Conditioning in Niagara FallsCareer Training Opportunities from Service Experts Heating & Air Conditioning in Niagara Falls

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales classes offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and day-to-day sales management.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as required

Service Experts Heating and Air Conditioning is investing in further education through the use of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling through a one (1) day program. In this course we study heating and cooling industry basics, what drives people to purchase, calling skills, scripts, customer purchasing indicators, and overcoming customer complaints.

Dispatcher

  • No formal courses offered. As needed training given by the General Manager and appropriate staff at center level.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales classes offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and day-to-day sales management.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as required

Service Experts Heating and Air Conditioning is investing in further education through the use of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling through a one (1) day program. In this course we study heating and cooling industry basics, what drives people to purchase, calling skills, scripts, customer purchasing indicators, and overcoming customer complaints.

Dispatcher

  • No formal courses offered. As needed training given by the General Manager and appropriate staff at center level.